Order to Cash Operations Analyst

Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Analyst
Qualifications:BCom/MCom
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).
What are we looking for? Educational Qualifications • Accounting, Finance or any Business-related course • At least 2 years work experience • Responsibility for activities assigned by the Collections Manager • Process A/R billings, adjustments, and write offs • Understand and perform Accounts Receivable supervisory role if and when needed • Provides required business unit reporting and other required information, when needed • Track and reconcile daily/monthly AR balance • Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface) • Investigating into situations where invoices and customer information requirements may contradict. • Generate repayments for erroneous customer payments or overpayments ? Collections background is required ? Prior team lead or SME experience of at least 1-2 years required ? Experience in Accounting EPRs (Oracle, SAP) is required ? Written and spoken ability to communicate in English for Accenture interaction ? Previous accounting experience/studies in particular AR ? Must be a good team player ? Responsibility and accuracy in the completion of received tasks ? Ability to solve urgent matters and work under pressure ? Flexibility, especially in the period of month/quarter/year-end closing ? Reliable, proactive approach to entrusted tasks (thinking outside the box is a plus) ? Experience with accounting systems is required ? Microsoft Office skills ? Client industry experience a plus
Roles and Responsibilities: • Manages and execute Order to Cash Collection process. • Support to maintain and improve service performance metrics reports including, but not limited to, collection AR to customers and maintain acceptable level of overdue invoices • Provide status of work in process, customers portfolio, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions. • Provide quality, cost effective service while looking at ways to contribute to process improvement in collections. • Ownership over the accounts receivable subledger and supporting with month-end close. • May provide ad-hoc analyses and summaries of information as requested. • Provide resolutions/assistance for email and voice channels.