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KDH Biomedicals Pvt. Ltd.
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Order Processing Executive (Medical Devices)

Order Processing Executive (Medical Devices)

KDH Biomedicals Pvt. Ltd.

1 - 5 years

|

1 - 3 Lacs

mumbai suburban navi mumbai mumbai (all areas)

Posted:2 weeks ago| Platform:

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Skills Required

inventory control ms office english language order fulfilment import documentation email etiquette enquiry management customer service dispatch order taking communication skills import management order tracking payment followup email writing order processing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role summary:

Key responsibilities (concise):

Acknowledge all customer orders same day; (duplicate check, product code, price, stock availability, special/tender pricing); confirm execution.
Communicate proactively with customers for confirmations, clarifications and payment follow-ups; escalate before credit expiry.
Send shipment confirmation & tracking to customers early next morning; keep customers updated until delivery.
Maintain live stock sheet/ERP; receive inbound goods, cross-check quantities, update locations and mark order close.
Maintain accurate digital & physical records for demos, half-kits, returns, and field samples.
Coordinate with sales for order changes, special requests and pricing exceptions.
Send shipment confirmation & tracking to customers early next morning; mark orders closed.
Chase payments, maintain AR follow-ups, notify customers before credit period expiry.
Onboard distributors/customers: collect GST/license/billing & shipping details, KYC documents.
Place POs with principals (EU/China), track 34 week lead times, and coordinate with freight forwarder/CHA.
Prepare/verify import docs (commercial invoice, packing list, BL/AWB) and complete CHA checklist to avoid customs delays.
Provide excellent customer service by responding promptly to queries via phone or email.

Desired Candidate Profile

1-5 years of experience in order processing, preferably in the medical devices industry.
Bachelor's degree in Any Specialization (B.A / B.B.A/ B.M.S).
Excellent communication skills with proficiency in English language and email etiquette.
Strong understanding of MS Office applications (Word, Excel) for data entry and record-keeping purposes.

Attention to detail zero tolerance for documentation errors that delay customs.

More Jobs at KDH Biomedicals Pvt. Ltd.

Order Processing Executive (Medical Devices)

mumbai suburban, navi mumbai, mumbai (all areas)

INR 1 - 3 Lacs

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KDH Biomedicals Pvt. Ltd.

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