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Order Management

SUGAR Cosmetics

1 - 5 years

0 Lacs

Mumbai Metropolitan Region

Posted:1 day ago| Platform:

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Skills Required

management excel erp communication flow capture prioritization analyze logistics escalation resolve inventory coordination planning optimization maintenance reporting reports collaboration processing wms

Work Mode

On-site

Job Type

Full Time

Job Description

Role Expectations

 Strong analytical and problem-solving skills.
 Proficiency in MS Excel and experience with OMS/ERP systems (Experience in using Microsoft Dynamics is a plus) Excellent communication and stakeholder management skills. Problem-solving mindset with a focus on RCA and process optimization. Ability to handle escalations and deliver solutions within strict timelines.

Role Deliverables

 Order Processing:

Manage order flow from multiple channels such as e-commerce platforms, modern trade, general trade, and retail stores.
Ensure accuracy in order capture, confirmation, and invoicing.

 Order Prioritization And Fulfillment

Analyze order trends to prioritize high-value or time-sensitive orders.
Coordinate with logistics and warehouse teams to ensure timely delivery.

 Escalation Management

Address escalations from channel partners related to delays, discrepancies, or damaged products.
Investigate root causes and resolve issues within committed timelines to maintain customer satisfaction.

 Inventory Coordination

Work closely with demand planning and inventory teams to ensure stock availability and reduce order cancellations.

 Process Optimization

Identify bottlenecks in the order management process and propose solutions to improve efficiency.
Regularly review KPIs such as order-to-delivery time, order fulfillment rate (fill rate), and customer satisfaction.

 System Maintenance And Reporting

Monitor and maintain order management systems (OMS/ERP).
Generate periodic reports to track performance and suggest actionable insights to management.

 Stakeholder Collaboration

Maintain continuous communication with KAMs and Modern Trade partners to address their queries, understand specific needs, and manage escalations efficiently.
Work closely with warehouse and logistics teams to optimize order processing and delivery timelines.

Reporting Relationships

Reporting To: Asst. Manager (Order Management)

Role Specifications

Educational Qualifications:

Min. Graduate in any stream

Experience Required

1 to 5 Years of Experience

About SUGAR

Over the past 7 years, SUGAR has scaled to become one of the fastest-growing and most storied digitally- native brands. This has been built on the back of hard work, uncapped ambition and relentless execution. As the company makes its journey from being a successful DTC startup to a multi-brand beauty and personal care conglomerate, this is an opportunity to learn from and help shape a bunch of passionate individuals who are looking to make this dream a reality.
Skills: analytical skills,communication skills,communication,problem-solving skills,erp systems,wms/erp,ms excel,stakeholder management,process optimization,oms,order management

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Personal Settings

Order Management

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Role Expectations

Role Deliverables

 Order Prioritization And Fulfillment

 Escalation Management

 Inventory Coordination

 Process Optimization

 System Maintenance And Reporting

 Stakeholder Collaboration

Reporting Relationships

Role Specifications

Experience Required

About SUGAR

More Jobs at SUGAR Cosmetics