Order Fulfillment- Assistant Sales Manager

Company Description

Airattix is a pioneering storage and parking marketplace in India, launched in 2020 and headquartered in Pune, Maharashtra. Operating across major cities like Pune, Delhi, Kolkata, and Mumbai, we connect individuals searching for space with hosts offering it. Our mission is to provide tailored solutions that cater to geographic and budgetary needs, ensuring convenience, affordability, and reliability. With a reputation for excellent customer service and an extensive network of facilities, our user-friendly web platform will soon be complemented by a mobile app to enhance your experience. Join us in reshaping the space-sharing economy as we continue to innovate in the storage and parking industry.

Key Responsibilities

• Identifying customers :

   Identifying customers who require order fulfillment and other 3PL relevant operations. 

• Quotation drafting and negotiations: Draft quotes as per the customers' requirements and negotiate and onboard the clients.

• Process Optimization:

   Develop and implement efficient SOPs to improve picking, packing, and shipping workflows.

• Team Management:

   Lead and mentor warehouse/fulfilment executives and ensure workforce productivity.

• Vendor Coordination and Vendor onboarding :

   Identifying third-party logistics (3PL) providers, and service providers and onboard them for operations purpsoe. 

• Reporting & Analytics:

   Track KPIs such as order accuracy, dispatch time, delivery SLAs, and returns management; present performance reports to management.

Customer Escalations:

Requirements

• Education:

   Bachelor’s degree in Supply Chain Management, Operations, Logistics, or a related field. MBA preferred.

• Experience:

   3–4 years of experience in e-commerce operations, order fulfillment, or warehouse management (marketplace or D2C experience preferred).
• Strong knowledge of inventory management systems, WMS, OMS, and courier/last-mile logistics.
• Proven ability to lead teams and manage multiple stakeholders.
• Excellent analytical, problem-solving, and communication skills.
• Familiarity with KPIs like OTIF (On-Time In-Full), RTO management, and reverse logistics.