Ops Manager - Data Annotation

Ops Manager - Data Annotation

Work Location - Salem, Tamil Nādu

CTC - Up to 9 LPA

Language - English & Tamil (Mandate), Hindi (Conversational)

Position Summary:

You will be the driving force behind the seamless execution of diverse client projects across data annotation, transcription, and data collection. This role requires an experienced, hands-on leader who can adapt to dynamic business demands, set up operational frameworks from scratch, and ensure high-quality, timely delivery across multiple project types.

• Project execution and delivery ownership
• Mentor and manage operational teams
• Set up scalable, project-specific workflows and SOPs
• Ensure client satisfaction and delivery quality
• Collaborate closely with Business Development to enable project conversion 

Project Areas Exposure:

• Annotation Projects: Image, Video, Audio, Text, and 3D data labelling
• Language Projects: Transcription (speech/text), Translation (human & machine-aided)
• Data Collection: Field data gathering, user-generated content sourcing
• Generative AI: Prompt creation, evaluation, and LLM data prep (preferred) 

Key Responsibilities:

• Act as the operations lead for all client projects, ensuring smooth execution across domains like annotation, transcription, and collection.
• Set up and maintain efficient SOPs, project trackers, and delivery pipelines based on the project type. Lead operational planning, resource allocation, and capacity forecasting for each project.
• Collaborate closely with the Business Development to translate client needs into executable plans.
• Build and mentor teams of SMEs, TLs, and annotators; conduct onboarding and training as needed. Handle project escalations, risk mitigation, and quality control independently.
• Drive continuous improvement initiatives across process, productivity, and quality.
• Prepare reports, delivery documentation, and client updates; support audits and client reviews. 

Key Performance Indicators (KPIs):

• Successful and timely execution of diverse project types
• SOP setup and standardization across new project lines
• Delivery quality and client satisfaction scores
• Efficiency in project ramp-up and team readiness
• Smooth cross-functional collaboration with BD, HR, and Tech

Required Skills & Qualifications:

• Bachelor’s or Master’s degree in Business, Technology, or related field
• 4 – 7 years of total experience, with at least 4–5 years in operations for data/AI/language services
• Proven experience handling projects in annotation, transcription, and language data domains
• Strong knowledge of operational planning, team management, and delivery metrics
• Excellent communication and coordination skills with cross-functional teams
• Ability to work in fast-paced environments with agility and ownership
• Exposure to Generative AI, LLM data projects, or multilingual data workflows is a plus