Operations Team Lead

Job Summary:

We are seeking an experienced and skilled Team Leader to lead our team in providing exceptional support to our organization. The successful candidate will be responsible for supervising and guiding team leaders ensuring efficient operations, and driving process improvements

Key Responsibilities:

Lead and manage frontline team members, providing guidance and support
Oversee daily operations, ensuring tasks are completed accurately and efficientlyCreate and maintain reports, dashboards, and presentationsMonitor and report on team performance, identifying areas for developmentCollaborate with other departments to ensure seamless operationsSupport agents by developing procedures to reduce errorsSend daily EOD summary to the clients describing performance summaryAnalyze data and provide insights to inform business decisions

Requirements:

Leadership and team management skills
Excellent communication, problem-solving, and analytical skillsProficient level required in G SuiteAbility to work in a fast-paced environment and adapt to changing prioritiesStrong attention to detail and organizational skillsExperience with process improvement and implementation

Thanks Regards

Richa Gupta

9901595457

richa.gupta@telusinternational.com