Operations Team Lead

Job Description: You will be responsible for managing a large and diverse team of Customer Service Associates (CSAs) to achieve pre-defined targets. Your role will involve ensuring prompt and accurate service delivery, as well as motivating and encouraging agents in a dynamic work environment. You will also be required to develop the skill sets of agents and manage their personal development goals. Key Responsibilities: - Manage day-to-day activities of the team and ensure compliance with procedures and policy guidelines - Conduct regular meetings to facilitate open communication and address any concerns raised by the team - Respond to and resolve issues arising within the team or across departments that may impact team effectiveness - Escalate decisions as needed and ensure proper follow-up Qualifications Required: - Proven experience in managing teams, preferably in a customer service environment - Strong communication and interpersonal skills - Ability to motivate and encourage team members - Problem-solving and decision-making abilities - Knowledge of relevant policies and procedures Note: No additional details about the company were provided in the job description.,