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Sagility India
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Operations Team Lead

Operations Team Lead

2 - 6 years

|

3 - 4 Lacs

Posted:20 hours ago| Platform:

Apply

Skills Required

team handling bpo customer support voice process international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage daily operations of the team, ensuring efficient handling of customer queries and issues.
Oversee international voice process, including quality monitoring and performance evaluation.
Develop and implement strategies to improve team productivity, morale, and retention rates.
Collaborate with other departments to resolve complex customer complaints and escalations.
Ensure compliance with company policies, procedures, and regulatory requirements.

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