Operations Supervisor - IND

JOB TITLE: OPERATIONS SUPERVISOR- BANGALORE

Overall Mission

Main Contribution

• Managing entire Branch office for the respective location.
• Ensuring branch development and client relationship management.
• Monitoring all types of temperature control logistics & time sensitive shipments.
• Cold chain management.
• Has to follow up with the clients, airlines & customs for the export & import of the shipments.
• Training and development of the new employees as well as existing employees.
• Filing the training records into the individual files as per ISO Documents.
• Preparing the Job descriptions of each existing position as well for new positions, after discussing with HR Department
• Monitoring Training Calendar given by HR.
• Regular monitoring of staff, vehicle, freezer, fridge, cool room, DG, security & office Assistant.
• Meeting existing & new clients.
• Monitoring the contracts of Pest control services and Fire Extinguisher services and maintaining the files and services reports for future records.
• Identifying & delivering operational cost reduction where ever we can & making sure that all projects’ deadlines are met and all targets are achieved.
• All the follow-ups with the HO / clients / service providers have to be done.
• Support functions for strong domestic networks & site coordination for all sorts of clinical trials & pharma inventions.
• Developing new agent network.
• Giving approval for vendor payments to accounts team.
• Managing a team of operations and drivers.
• Approving the operational team shifts & leaves.
• Monitoring AMC of vendor and clients.
• Assisting sales team in preparing quotations.
• Providing the holiday list according to customs to HR Department.
• Individually handling the internal audit.
• Responsible for the operational department audit. Handling all the queries raised by the auditor.emergency.
• Assist station Manager during Internal/External auditS & Maintain and Provide MIS Reports as instructed by Station Manager.

Experience & Education

Language

Specific Experience & Knowledge Required

• Excel (advanced skills).
• Operational & Geographical Knowledge.
• Customs& Airlines regulations Knowledge.
• Cold chain management.
• Process Knowledge of Temperature controlShipment
• Good knowledge of Documentation required inTemperatures control shipments
• MIS Report
  

Interpersonal skills ("Essential")

• Ability to communicate by e-mail.
• Ability to lead a team.
• Analytical skills
• Good communication
• Strong interpersonal,