Operations Manager

Zones Corporate Solutions

5 - 14 years

14 - 15 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

operations management team management team coaching mentoring performance review team development operations ops people management skills compliance strong communication skills leadership coaching reporting communication skills itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
An ability to balance and plan the short-term actions of the team.
Knowledge and understanding of all relevant industry standards.
Knowledge and understanding of best practices for service management.
Strong communication skills, including the ability to be influential and persuasive with stakeholders.
Provide regular feedback based on the periodic performance review.
Motivate team through timely rewards & recognition.
Mentor and coach team and staff.
Ensure staff compliance with company policies and measures.
Knowledge on Service management concepts - namely Tools and technique.
Ability to maintain high confidentiality with sensitive information and data and display integrity.
Experience in effectively interacting with employees or leadership team from internal or client organization.
Proactively manages risk and maintains proper documentation.
Ability to adapt quickly to changing priorities and conditions
Should be able to lead from front with no/minimum guidance

What you will bring to the team:

Experience - Minimum 12 years with minimum 5 years years in an Ops. Manager role.
Education - Preferably PG / minimum Graduation in any discipline.
Certification - ITIL & Six Sigma Certified
An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
The ability to manage time effectively while setting the tone of the team through modeling and leadership.
Proven abilities to work with data, analyze and draw inferences from the data available
Ability to articulate effectively while reporting, creating minutes and action plans

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