Operations Manager

Role Overview:

Operations Manager

Key Responsibilities:

1. Production & Supply Chain Management

• Coordinate with weavers, artisans, and manufacturers for timely production.
• Manage raw material sourcing, stock planning, and procurement.
• Oversee production timelines to meet customer demand and seasonal launches.

2. Inventory & Warehouse Management

• Monitor stock levels across retail and online channels.
• Ensure efficient warehousing, packaging, and dispatch.
• Implement systems for inventory tracking and restocking.

3. Vendor & Artisan Relations

• Build strong partnerships with local artisans, handloom clusters, and suppliers.
• Negotiate contracts, pricing, and delivery schedules.
• Maintain ethical sourcing and quality standards.

4. Quality Assurance

• Conduct regular quality checks for fabric, stitching, and finishing.
• Ensure authenticity of handlooms and traditional weaves.
• Implement standard operating procedures (SOPs) for quality control.

5. Sales & Customer Experience Support

• Support retail operations and e-commerce order fulfillment.
• Ensure timely deliveries and handle escalated customer issues.
• Work with the marketing team for product launches and exhibitions.

6. Team & Process Management

• Lead and train staff for operational efficiency.
• Develop SOPs to streamline processes across departments.
• Monitor budgets, costs, and operational KPIs.