Zareesilks

Role Overview: As an Operations Manager , you will be responsible for overseeing the day-to-day operations of the brand. You will manage supply chain, vendor relations, production scheduling, inventory, quality checks, logistics, and customer service processes to ensure smooth functioning and growth. Key Responsibilities: 1. Production & Supply Chain Management Coordinate with weavers, artisans, and manufacturers for timely production. Manage raw material sourcing, stock planning, and procurement. Oversee production timelines to meet customer demand and seasonal launches. 2. Inventory & Warehouse Management Monitor stock levels across retail and online channels. Ensure efficient warehousing, packaging, and dispatch. Implement systems for inventory tracking and restocking. 3. Vendor & Artisan Relations Build strong partnerships with local artisans, handloom clusters, and suppliers. Negotiate contracts, pricing, and delivery schedules. Maintain ethical sourcing and quality standards. 4. Quality Assurance Conduct regular quality checks for fabric, stitching, and finishing. Ensure authenticity of handlooms and traditional weaves. Implement standard operating procedures (SOPs) for quality control. 5. Sales & Customer Experience Support Support retail operations and e-commerce order fulfillment. Ensure timely deliveries and handle escalated customer issues. Work with the marketing team for product launches and exhibitions. 6. Team & Process Management Lead and train staff for operational efficiency. Develop SOPs to streamline processes across departments. Monitor budgets, costs, and operational KPIs.