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Operations Manager

WTW Global Delivery And Solutions

10 - 15 years

20 - 25 Lacs

thane

Posted:6 hours ago| Platform:

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Skills Required

performance management project management underwriting consulting actuarial outsourcing service quality operations analytics client management

Work Mode

Work from Office

Job Type

Full Time

Job Description

To lead offshore pensions administrative operations for one of the LifeSight teams, ensuring consistent delivery excellence, regulatory compliance, and building team capability to meet current demands and future business growth. This role demands both strategic oversight and hands-on leadership to ensure operational resilience and adaptability.

Client

Champion a member-first mindset by aligning delivery with client expectations, service quality, and SLAs.
Act as the primary offshore point of contact for client escalations and operational discussions within your remit.
Anticipate evolving client needs and adjust operational priorities proactively.
Partner with stakeholders to implement improvements that elevate member experience and client satisfaction.

Financials

Forecast and Manage team budgets, capacity requirements effectively.
Optimise operational models to reduce cost while safeguarding quality.
Ensure successful delivery on all commercial metrics.
Use data and analytics to identify inefficiencies and implement scalable, future ready.

Excellence

Set and drive the operational strategy and roadmap for assigned LifeSight functions.
Implement governance, quality standards, and continuous improvement frameworks.
Lead operational readiness for regulatory changes, system enhancements, and business transformations.
Monitor and transparently report on KPIs and SLAs, embedding an improvement mindset.

People

Lead, coach, and develop a high-performing, future-ready team in a hybrid/cross-location environment.
Implement succession planning and clear career development pathways.
Foster an inclusive, collaborative, and engaged culture.
Ensure workforce capability is aligned to evolving business demands

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WTW Global Delivery And Solutions

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Operations Manager