Operations Manager

Operations Manager

Key Responsibilities

1. Operational Oversight

• Conduct daily readiness checks across multiple residences.
• Ensure seamless coordination of services and staff movement planning.
• Uphold the highest standards of privacy, security, and discretion at all times.

2. F&B Management

• Supervise pantry and private kitchen operations.
• Ensure menu execution and service meet luxury standards and personal preferences.
• Oversee hygiene, storage, and compliance protocols.

3. People & Rosters

• Manage staff schedules, attendance, and training.
• Optimize rosters to maintain consistent service quality while controlling overtime.
• Drive performance, discipline, and morale across the team.

4. Inventory & Asset Management

• Oversee high-value inventories including alcohol, pantry items, linens, and luxury assets.
• Implement strict inventory controls, reconciliations, and documentation.
• Ensure audit-readiness at all times.

5. Vendor & Logistics Management

• Liaise with external vendors, suppliers, and contractors.
• Manage procurement processes and ensure secure, documented goods movement between residences and warehouses.
• Negotiate service agreements and maintain compliance.

6. Maintenance Coordination

• Collaborate with the engineering team to resolve maintenance issues promptly.
• Minimize disruption to operations while ensuring long-term upkeep of properties.

7. Reporting & Documentation

• Submit weekly dashboards and operational reports.
• Maintain audit-ready documentation with absolute confidentiality.
• Ensure SOPs are updated and adhered to consistently.

Ideal Candidate Profile

• 1215 years of experience

  in

  luxury hospitality, private estates, or UHNWI environments

  .
• At least

  2 successful stints as F&B Manager / Assistant Director of F&B / Director of F&B

  in a

  larger hospitality setup

  (luxury hotels, resorts, or private residences).
• Strong expertise in

  F&B operations, multi-team management, and inventory controls

  .
• Proven ability to manage complex operations with

  discretion, precision, and professionalism

  .
• Excellent

  leadership, organizational, and communication skills

  .
• High degree of

  confidentiality, adaptability, and cultural sensitivity

  .