Operations Manager

Hello Folks!

Greetings of the Day!

We are seeking a highly skilled and experienced Manager Ops for an E-commerce Voice Process for a multinational BPO operations. The ideal candidate will have a minimum of

Location:

Bangalore (Work from Office Kudlu Gate and Shivaji Nagar Location)

Work Mode & Days:

Work from Office | 6 Days Working | Rotational Shifts & Rotational Week Offs

About the Role:

Manager Operations

Roles & Responsibilities:

• Lead and manage operations for a large domestic e-commerce voice process.
• Monitor KPIs including SLA adherence, AHT, CSAT, quality, and productivity.
• Drive team performance through effective workforce planning, coaching, and reviews.
• Collaborate with training and quality teams for performance improvement initiatives.
• Conduct root cause analysis for escalations and implement corrective action plans.
• Ensure process compliance, reporting, and audit readiness at all times.
• Act as a bridge between client expectations and internal operations teams.
• Support organizational growth by identifying process improvement and automation opportunities.
  

Eligibility Criteria:

• Graduate in any stream (mandatory).
• Minimum 8

  years of overall BPO experience

  .
• At least

  1 year of on-paper experience as a Manager – Operations

  in a voice process.
• Strong communication skills (English & Hindi).
• Prior experience in the

  e-commerce domain

  will be an added advantage.
• Strong leadership, analytical, and decision-making skills.
• Immediate joiners or candidates with a maximum 15-day notice preferred.
  

Salary:

Up to 10 LPA (as per experience and last drawn CTC).

How to Apply:

Homa – 9696714723.

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