Operations Manager

Responsibilities:

● Act as the point of contact among executives, employees, clients, and other external partners.

● Manage information flow in a timely and accurate manner.

● Oversee the performance of other stakeholders.

● Update and maintain POS system accuracy.

● Track and analyze operational metrics (KPIs).

● Handle and resolve customer complaints.

● Identify and implement process improvements.

● Coordinate with teams for operational alignment.

● Monitor and enhance customer experience.

● Format information for internal and external communication – memos, emails, presentations, reports.

● Take minutes during meetings.

● Screen and direct phone calls and distribute correspondence.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 per year

Ability to commute/relocate:

• Lower Parel, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have your own Laptop? (BYOD)
• What is your expected CTC?

Education:

• Bachelor's (Required)

Experience:

• Operations: 1 year (Preferred)

Location:

• Lower Parel, Mumbai, Maharashtra (Preferred)

Work Location: In person