Operations Manager

Who we are:
R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.DesignationOperations Manager
Role ObjectiveHandling the Surgery clients, collaboration with Senior Operations Manager onshore, quality & training team, budget file work around with finance team, proactive approach to handle quality escalations.
Essential Duties and Responsibilities:
Team SupervisionManage and supervise Associate Operation Managers and a team of medical coders, providing guidance, support, and feedback to ensure accurate and efficient coding practices. Quality ControlImplement and maintain quality assurance processes to ensure coding accuracy and compliance with healthcare regulations and standards. Process ImprovementIdentify opportunities for process improvements and implement strategies to enhance efficiency and reduce errors in coding operations. Client CommunicationMaintain strong communication with clients, addressing their needs and resolving any issues related to coding services. Performance EvaluationRegularly assessing the performance of coding staff, providing constructive feedback and identifying areas for professional development. Compliance ManagementEnsure all coding activities comply with relevant laws, regulations, and ethical standards, minimizing risks associated with non-compliance. Strategic PlanningParticipate in strategic planning to align coding operations with business goals and client expectations. Budget OversightManage operational budgets, ensuring resources are allocated effectively and cost-saving measures are implemented. Technology ImplementationUtilize technology and software tools to enhance coding capabilities and streamline operations. Training CoordinationDevelop and coordinate training programs to keep coding staff informed about updates in coding guidelines and industry practices Interview, hire, train, evaluate and develop subordinates when required. Skill DevelopmentIdentify the skills and competencies required for associate managers and provide training and development opportunities to enhance their capabilities. Goal SettingWork with associate managers to set clear, achievable goals that align with the company's objectives, and provide guidance on how to reach them. Feedback and EvaluationOffer regular, constructive feedback on performance, and conduct evaluations to help associate managers understand their strengths and areas for improvement. CoachingProvide one-on-one coaching to address specific challenges or areas where associate managers need support.Certification & EducationAny certification from AAPC or AHIMA and Any Bachelors degree in education
Skill Set

Extensive domain expertise in comprehensive surgical procedures (beyond just Same-Day Surgery), multi-specialty denial management and Multispecialty E&M.

12+ years of Coding experience and 5+ years of experience in Management role

Ability to manage a team of 100+ coders

Ability to co-ordinate multiple projects and initiative simultaneously

Self-driven, Excellent personal and interpersonal skills, active listener, and excellent communication skills

Six Sigma Green or Black belt is an added advantage

Proficiency in using MS office applications

Flexible to work from office in Mid shift (1 PM to 10 PM) as required by the business.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.comVisit us on Facebook