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Operations Manager

Operations Manager

Nokia

17 - 22 years

9 - 14 Lacs

Chennai

Posted:2 hours ago| Platform:

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Skills Required

etom operations management service delivery operational excellence itil project management bss regulatory mentoring recovery field operations change management open source business continuity telecom performance management sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

As an Operations Manager, you will be managing efficient and effective services to meet customer-agreed service levels, through continually assuring process performance and optimising delivery resources.You Have:

Bachelor's or Master's degree or equivalent, minimum 17+ years of experience in managing large-scale multivendor telecom MS operations.

Expertise in industry standards and frameworks such as ITIL, eTOM, and best practices in fault, configuration, and performance management.

You should demonstrate self-initiative and a proactive approach.

Good leadership and people management skills, with the ability to build, mentor, and lead cross-functional teams in a 24/7 operational environment.

Strategic and analytical mindset, capable of driving operational excellence, cost efficiency, and transformation initiatives aligned with business goals.

It will be nice if you also have:

Certification in ITIL is required.

PMP -Certification.

Lead and manage the day-to-day operations of telecom networks, ensuring optimal service performance and customer satisfaction.

Oversee Network Operations Centre (NOC) and Field Operations teams to ensure high availability and quick resolution of network incidents.

Drive operational excellence by implementing best practices, automation, and proactive monitoring solutions.

Manage SLAs, KPIs, and key operational metrics to ensure compliance with regulatory and business requirements.

Single point of contact for all escalations towards the region of Incidence, Problem, and Change Management, and other Operational routine tasks

Collaborate with internal stakeholders, including Engineering, IT, and Customer Support, to enhance network performance and service delivery.

Develop and implement business continuity and disaster recovery plans for network resilience.

Foster a high-performance culture within the operations team through leadership, training, and mentorship.

Implement and maintain an effective governance model for operational processes and continuous service improvement.

Lead the delivery teams in terms of motivation & enhancements for network performance, change management, new business opportunity identification, and end-to-end lessons learned.

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Nokia

Telecommunications

Espoo

90,000 Employees

663 Jobs

Key People

Pekka Lundmark

President & CEO
Katarina Lappalainen

Chief Financial Officer
Raghav Sahgal

President, Cloud and Network Services
Tommi Uitto

President of Mobile Networks
Marco Herkert

Chief Digital Officer

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Operations Manager