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Operations Manager

Operations Manager

Nokia

15 - 20 years

9 - 14 Lacs

Chennai

Posted:1 hour ago| Platform:

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Skills Required

project management telecom operational excellence digital transformation telco cloud operations management presentation skills costing knowledge management field operations configuration management ticketing service delivery management statistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

As an Operations Manager, he/she is responsible for delivering end-to-end multi-vendor & multi-technology Managed service delivery that includes Alarm monitoring, Fault management, Configuration management, ORCA Project management, Digital Transformation, Time booking, Competency planning, and Continuous improvement initiatives. This role involves customer & region management interfacing and requires good interpersonal, presentation, negotiation, influencing & collaboration skills. You have:

Bachelor's or Masters degree in or related field with 15+ yrs telecom experience, preferably with Telco Cloud knowledge and experience in managed service delivery

Proven track record in managing Global Telco Customers. Able to work under pressure without compromising delivery

Good presentation and Negotiation skills. Excellent communication and interpersonal skills.

Facilitation skills and the ability to gain consensus. Analytical skills, comfortable with data and statistics.

Comfortable communicating with all levels in the organization. Self-driven, Critical thinking, and decision making in complex situations.

Results/outcome-oriented and Service / Quality Mindset.

It would be nice if you also had:

Good knowledge of Customer ticketing tools and knowledge management governance

Good at global learning and best practices of the telecom industry in managed services

Any one technical domain work experience, particularly in Cloud, CNF, and VNF in the past.

Good Knowledge of Digital Transformation UC UAT.

You will be contributing to Finance & Costing in a cost centre management for a remote delivery.

You will be dimensioning & solving for any telecom project scope delivery.

You will be in E2E managed service delivery management and related governance.

Expert in value creation for both Nokia and the Customer by innovatively managing the team.

Expertise in Digital transformation initiatives and related governance.

Expertise in Continuous improvement initiatives and related governance. Lead and manage the day-to-day operations of telecom networks, ensuring optimal service performance and customer satisfaction.

Oversee Network Operations Centre (NOC) and Field Operations teams to ensure high availability and quick resolution of network incidents.

Drive operational excellence by implementing best practices, automation, and proactive monitoring solutions.

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Nokia

Telecommunications

Espoo

90,000 Employees

663 Jobs

Key People

Pekka Lundmark

President & CEO
Katarina Lappalainen

Chief Financial Officer
Raghav Sahgal

President, Cloud and Network Services
Tommi Uitto

President of Mobile Networks
Marco Herkert

Chief Digital Officer

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Operations Manager