Key Responsibilities: Booking and Reservations: Managing flight bookings for individuals and groups, using airline reservation systems like Amadeus, Sabre, or Galileo. Ticketing: Issuing and reissuing tickets, handling ticket modifications and cancellations, and calculating refund amounts. Customer Service: Addressing customer inquiries related to flight schedules, fares, availability, and resolving travel-related issues. Record Keeping: Maintaining accurate records of bookings, transactions, and customer interactions. Coordination: Collaborating with airlines, travel suppliers, and internal teams to ensure smooth travel arrangements. Sales and Marketing: Promoting travel packages, upselling services, and contributing to sales targets. Staying Updated: Keeping abreast of airline policies, fare changes, and industry trends. Problem Solving: Handling customer complaints and resolving travel-related issues efficiently and effectively. Skills Required: Communication Skills: Excellent verbal and written communication skills are crucial for interacting with customers, airlines, and colleagues. Customer Service Skills: A customer-centric approach and the ability to handle difficult situations with patience and professionalism are essential. Organizational Skills: Strong organizational skills are needed to manage bookings, maintain records, and prioritize tasks effectively. Problem-Solving Skills: The ability to analyze situations, identify solutions, and resolve issues quickly and efficiently. Technical Skills: Proficiency in using airline reservation systems (GDS) like Amadeus, Sabre, or Galileo is often required. Knowledge of Travel Regulations: Understanding airline policies, international travel regulations, and ticketing procedures is important. Time Management: The ability to work under pressure, manage time effectively, and meet deadlines, especially during peak travel seasons. Attention to Detail: Accuracy in data entry, ticketing, and record-keeping is essential. Job Type: Full-time Pay: ₹30,000.00 - ₹60,000.00 per month Schedule: Day shift Experience: Domestic & International Ticketing: 3 years (Preferred) Location: Ellisbridge, Ahmedabad, Gujarat (Preferred) Work Location: In person
Key Responsibilities: Hotel & Package Sourcing * Research, identify, and secure the best hotel and package rates for both domestic and international destinations. * Proactively seek quotes from various sources, including direct hotels, local suppliers, Destination Management Companies (DMCs), online platforms (MMT Partner, Expedia TAAP, BedsOnline, RezLive), and other consolidators. * Develop and maintain strong relationships with a wide network of local suppliers and DMCs to gain preferential rates and access to exclusive offers. Package Customization & Sales Support * Design and customize diverse holiday packages (leisure, corporate, MICE, weddings) based on client requirements and market trends. * Prepare detailed itineraries, costings, and proposals for clients. * Provide sales team with accurate and competitive quotes in a timely manner. Market Intelligence: * Possess in-depth knowledge of various hotel chains and their pricing structures across different online platforms and local suppliers to ensure optimal deal acquisition. * Stay updated with industry trends, new destinations, and emerging hotel properties. Vendor Management : * Negotiate effectively with hotels and suppliers to achieve the most favorable terms and rates. * Manage supplier contracts and agreements. Customer Service: * Address client queries related to hotel bookings and packages, providing comprehensive information and support. * Ensure a seamless booking and execution process for all hotel and package services. Quality & Compliance: * Ensure all bookings and package components meet quality standards and comply with company policies. * Maintain accurate records of all transactions and client communications. Minimum requirements: * Bachelor's degree in Travel & Tourism, Hospitality Management, or a related field is preferred. *3-4 years of proven experience in hotel booking and package creation within the travel industry. * *Strong working knowledge and experience with major online booking platforms* such as MMT Partner, Expedia TAAP, BedsOnline, and RezLive. * Demonstrated ability to negotiate effectively with hotels and suppliers. * Extensive knowledge of domestic and international hotel markets and various hotel chains. * Excellent communication (verbal and written) and interpersonal skills, with the ability to build and maintain strong vendor relationships. * Creative thinking to design innovative and attractive travel packages. * Strong organizational skills and attention to detail. * Ability to manage multiple projects simultaneously. * Proficiency in MS Office Suite (Word, Excel, PowerPoint). Job Type: Full-time Pay: ₹30,000.00 - ₹60,000.00 per month Schedule: Day shift Application Question(s): What is your current location ? (City) Do you have experience in travel industry ? (Yes/No) Experience: Domestic & International Ticketing: 3 years (Preferred) Work Location: In person
We are looking for a highly skilled and experienced Senior Ticketing Executive to manage all aspects of domestic and international flight bookings. The ideal candidate will possess deep knowledge of airline operations, be adept at utilizing GDS systems to secure the best deals, and have a proven track record in both FIT and group bookings. This role requires a professional who can work independently, solve complex issues, and potentially lead a small team as our operations grow. Key Responsibilities: Ticketing Operations: * Handle end-to-end domestic and international flight bookings, including reservations, issuance, reissuance, changes, and cancellations. * Proficiently use the Amadeus GDS system for all ticketing operations, including queue management for consolidators, fare calculations, and PNR handling. * Process partial cancellations and partial date changes accurately and efficiently. * Process refund requests and follow up diligently to ensure timely resolution. * Monitor and resolve Airline Debit Memos (ADMs) by investigating discrepancies and liaising with airlines/consolidators. Fare & Deal Sourcing: * Demonstrate strong acumen in identifying and securing the best flight deals from GDS systems, consolidators, and airline direct websites. * Maintain thorough knowledge of all major domestic and international airlines, their routes, fare rules, and promotional offers. Booking Management : * Manage both Free Independent Traveler (FIT) and group bookings, including quoting, reservations, and ticketing. * Ensure all bookings adhere to airline policies, company procedures, and client requirements. Customer Service & Communication: * Provide excellent customer service, addressing client inquiries, modifications, and issues promptly and professionally. * Communicate clearly and effectively with clients, airlines, and consolidators. Quality Control & Reporting: * Ensure accuracy in all ticketing transactions and documentation. * Prepare and maintain relevant reports as required. Team Management (Future): * Be capable of guiding and managing a small team of ticketing executives if the workload increases and the department expands. Qualifications & Skills: * Bachelor's degree in Travel & Tourism, Hospitality, or a related field is preferred. * 4-5 years of hands-on experience in a travel agency or corporate travel department* specifically in domestic and international ticketing. * Mandatory and expert-level proficiency in Amadeus GDS system* (queue management, issuance, reissue, changes, partial cancellation, partial date changes, refunds, ADM resolution). * Thorough knowledge of airline fare rules, routings, and international ticketing procedures. * Strong understanding of GDS functionality and ability to extract best fares. * Experience with both FIT and group booking tools and processes. * Excellent communication (verbal and written) and interpersonal skills. * Strong attention to detail and accuracy. * Ability to work under pressure, manage multiple tasks, and meet deadlines. * Problem-solving abilities and a proactive approach to resolving issues. * Ability to work independently and as part of a team. Job Type: Full-time Pay: ₹450,000.00 - ₹700,000.00 per year Schedule: Day shift Work Location: In person
Key Responsibilities: Handling bookings: Managing all aspects of hotel reservations, including booking, modifications, and cancellations for both domestic and international travel. Customer Support: Providing excellent customer service via phone, email, and chat, addressing inquiries, resolving issues, and ensuring traveler satisfaction. Hotel Coordination: Collaborating with hotels to confirm bookings, manage room allocations, and resolve any discrepancies or issues. Payment Processing: Handling payments, refunds, and addressing any payment-related discrepancies. Record Keeping: Maintaining accurate and up-to-date booking records and generating reports on bookings and operational performance. Process Improvement: Identifying areas for improvement in the booking process and implementing solutions to enhance efficiency and customer experience. Communication: Maintaining clear and effective communication with clients, hotels, and other relevant parties. Required Skills and Experience: Strong communication skills: Excellent verbal and written communication skills are essential for interacting with clients and hotels. Problem-solving abilities: The ability to quickly and effectively resolve issues and handle escalations is crucial. Attention to detail: Accuracy in record-keeping and booking management is vital. Organizational skills: Managing multiple bookings and tasks simultaneously requires strong organizational skills. Knowledge of the travel industry: Familiarity with hotel booking systems, travel regulations, and common industry practices is beneficial. Experience with booking systems: Experience with online booking platforms and reservation systems is often required. Job Type: Full-time Pay: ₹30,000.00 - ₹50,000.00 per month Schedule: Day shift Experience: Travel Agency: 2 years (Preferred) Work Location: In person
Company Overview At The Luxury Trips, we're dedicated to transforming your travel dreams into reality with unparalleled luxury. Located in Ahmedabad, Gujarat, our boutique company belongs to the Leisure, Travel & Tourism industry. We prioritize opulence and quality in all trip planning, ensuring our partners uphold our high standards. As a small team, we focus on providing personalized, exceptional experiences for our clientele. Job Overview We are seeking a full-time Travel Accountant to join our dynamic team. This role is crucial in maintaining financial accuracy and efficiency as part of our luxurious travel service preparation. The ideal candidate will manage various financial aspects, collaborating within our office in Ahmedabad. This role requires proficiency in critical accounting software and financial processes to support our unique luxury travel offerings. Qualifications and Skills Proficiency in accounting principles and the ability to apply them effectively in a travel business context (Mandatory skill). Advanced Excel skills, including formulas, pivot tables, and data analysis for financial reporting (Mandatory skill). Experience with financial software to manage and streamline accounting processes efficiently (Mandatory skill). Skill in budget management to plan and control financial resources and ensure cost-effectiveness. Capability to prepare and analyze expense reports, offering insights into financial performance for strategic decisions. Financial analysis skills to assess and interpret data, guiding luxury travel service decisions and planning. Strong analytical skills to evaluate expenditures and identify potential areas for cost optimization and savings. Attention to detail to ensure accuracy in financial documents and reports, minimizing errors and discrepancies. Roles and Responsibilities Maintain accurate financial records related to travel expenses, ensuring compliance with industry standards. Oversee budget planning and management, optimizing financial strategies to support luxury service offerings. Prepare detailed expense reports, identifying trends and discrepancies to recommend actionable insights. Analyze financial data and generate reports to provide management with timely insights into business performance. Collaborate with travel partners to ensure timely and accurate financial transactions and reconciliations. Implement and oversee financial software systems to enhance process efficiency and data accuracy. Ensure adherence to financial regulations and company policies in all accounting practices. Work closely with the travel team to align financial objectives with service goals for exceptional customer experiences.