Key Responsibilities: Booking and Reservations: Managing flight bookings for individuals and groups, using airline reservation systems like Amadeus, Sabre, or Galileo. Ticketing: Issuing and reissuing tickets, handling ticket modifications and cancellations, and calculating refund amounts. Customer Service: Addressing customer inquiries related to flight schedules, fares, availability, and resolving travel-related issues. Record Keeping: Maintaining accurate records of bookings, transactions, and customer interactions. Coordination: Collaborating with airlines, travel suppliers, and internal teams to ensure smooth travel arrangements. Sales and Marketing: Promoting travel packages, upselling services, and contributing to sales targets. Staying Updated: Keeping abreast of airline policies, fare changes, and industry trends. Problem Solving: Handling customer complaints and resolving travel-related issues efficiently and effectively. Skills Required: Communication Skills: Excellent verbal and written communication skills are crucial for interacting with customers, airlines, and colleagues. Customer Service Skills: A customer-centric approach and the ability to handle difficult situations with patience and professionalism are essential. Organizational Skills: Strong organizational skills are needed to manage bookings, maintain records, and prioritize tasks effectively. Problem-Solving Skills: The ability to analyze situations, identify solutions, and resolve issues quickly and efficiently. Technical Skills: Proficiency in using airline reservation systems (GDS) like Amadeus, Sabre, or Galileo is often required. Knowledge of Travel Regulations: Understanding airline policies, international travel regulations, and ticketing procedures is important. Time Management: The ability to work under pressure, manage time effectively, and meet deadlines, especially during peak travel seasons. Attention to Detail: Accuracy in data entry, ticketing, and record-keeping is essential. Job Type: Full-time Pay: ₹30,000.00 - ₹60,000.00 per month Schedule: Day shift Experience: Domestic & International Ticketing: 3 years (Preferred) Location: Ellisbridge, Ahmedabad, Gujarat (Preferred) Work Location: In person