Operations Manager

As an Operations Manager at MaxFate Private Limited, you will be responsible for overseeing and enhancing the consulting services operations in Mathura, Uttar Pradesh. With a minimum of 10 years of experience in managing operations within a service-based industry, your key role will be to drive efficiency, ensure client satisfaction, and manage a team of consultants. Your contributions will play a crucial part in streamlining processes, coordinating client engagements, and maintaining high service standards to support the company's growth objectives. **Key Responsibilities:** - **Operations and Process Management:** - Oversee day-to-day operations, ensuring smooth service delivery and optimal resource utilization. - Develop and refine processes to enhance service delivery, project management, and client interaction. - **Client Engagement and Relationship Management:** - Coordinate and manage client projects to ensure timely completion and high satisfaction. - Act as a key point of contact for major clients, facilitating clear communication and quick issue resolution. - **Team Leadership and Coordination:** - Lead and manage the operations team, including consultants and administrative staff, to achieve business objectives. - Provide training and mentorship to team members focusing on skill development and service excellence. - **Quality Control and Compliance:** - Ensure all consulting services meet the highest quality standards and comply with regulatory requirements. - Maintain alignment with industry best practices, company policies, and client agreements. - **Resource Allocation and Project Management:** - Efficiently manage resources to meet project demands, allocating consultants based on skill sets and project requirements. - Oversee project timelines, budgets, and deliverables for smooth execution from start to finish. - **Reporting and Analytics:** - Monitor and analyze key operational metrics, providing insights for process improvements and strategic decisions. - Prepare reports on service performance, client feedback, and operational challenges for senior management. **Qualifications Required:** - Bachelor's degree in Business Administration, Operations Management, or a related field (MBA preferred). - Minimum of 5 years of experience in operations management, preferably within a consulting or professional services firm. - Strong project management skills with a proven track record in managing service delivery. - Excellent leadership and communication skills, with the ability to handle client interactions effectively. - Proficiency in operational software, CRM systems, and Microsoft Office Suite. At MaxFate Private Limited, you can expect a competitive salary with performance-based incentives, opportunities for professional growth and development, and a collaborative work environment focused on continuous improvement and client success.,