We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.Quarterly basis. Knowledge base repository to be maintained and to be submitted as and when requested by Customer IT Management team.
- Billing is based on SLA achievement and periodic as per agreed timelines and ensure payments are made against the invoices.
- Ensure monthly skill enhancement (Technical and Verbal) for every team mates working onsite at Customer site.
- Ensure customer Mandatory training should be inducted to the resources on customer premises.
- Segregation of duties between teams supporting versus ones managing access.
- Ensure availability of End User Support Team’s availability as per the deployment plan.
- Continuous improvement to process – working with the Support team.
- Manage and ensure Incidents/Service Requests are logged and responded as per agreed SLA’s.
- Responsible for the ongoing operation of End User Support Team.
- Tracking and preplanning of leaves in the team.
- Fulfilling Backups and replacement (Resources) if needed.
- Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.
- Validation of Shift Roster and Daily Shift Handover Report.
- Responsible for the Timely generation of reports mutually agreed upon with Customer Lenovo IT.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
WD00088350 https://lenovo.avature.net/en_US/careers/JobDetail?jobId=70581
Quarterly basis. Knowledge base repository to be maintained and to be submitted as and when requested by Customer IT Management team.
- Billing is based on SLA achievement and periodic as per agreed timelines and ensure payments are made against the invoices.
- Ensure monthly skill enhancement (Technical and Verbal) for every team mates working onsite at Customer site.
- Ensure customer Mandatory training should be inducted to the resources on customer premises.
- Segregation of duties between teams supporting versus ones managing access.
- Ensure availability of End User Support Team’s availability as per the deployment plan.
- Continuous improvement to process – working with the Support team.
- Manage and ensure Incidents/Service Requests are logged and responded as per agreed SLA’s.
- Responsible for the ongoing operation of End User Support Team.
- Tracking and preplanning of leaves in the team.
- Fulfilling Backups and replacement (Resources) if needed.
- Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.
- Validation of Shift Roster and Daily Shift Handover Report.
- Responsible for the Timely generation of reports mutually agreed upon with Customer Lenovo IT.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
WD00088350 https://lenovo.avature.net/en_US/careers/JobDetail?jobId=70581
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
