Operations Manager – Last Mile & Warehouse

Job Summary

We are looking for an experienced Operations Manager to oversee our last mile delivery and warehouse operations. This role is ideal for candidates with a strong academic background—preferably an MBA from tier 1 Institute —and proven experience in logistics and operations management.

Key Responsibilities

Global Operations Leadership: Oversee and manage last mile delivery operations across all Global cities, ensuring efficiency, timely deliveries, and superior customer experience.

Warehouse Management:

• Oversee inventory planning and warehouse efficiency.

• Ensure operations are cost-effective and compliant with safety and legal standards.

Last-Mile Delivery:

• Design and own end-to-end unit cost strategies.

• Manage the complete last-mile cycle, including 3PL relationships.

• Achieve and maintain delivery SLA success ratios.

Fleet & Team Management:

• Improve fleet management practices and optimize operational costs.

• Mentor Delivery Centre Managers.

Customer Experience & Collaboration:

• Enhance customer experience and service quality.

• Liaise with Finance, Customer Service, and Head Office for seamless operations

Operational Excellence / Network Planning / Optimization to drive cost efficiency:

• Develop and implement policies, procedures, and best practices.

• Monitor production KPIs and perform quality controls.

• Formulate strategic and operational objectives using financial data to drive profitability.

• Manage budgets, forecasts, and vendor relationships, tracking pricing, rebates, and service levels.

Leadership:

• Recruit, train, and supervise staff.

• Make key policy, planning, and strategy decisions.

Requirements & Skills:

• Proven experience as an Operations Manager or similar role in logistics/operations.

• Solid knowledge of organizational effectiveness and operations management.

• Experience in budgeting, forecasting, and financial analysis.

• Excellent communication, leadership, and organizational skills.

Degree in Business, Operations Management, or a related field; MBA is preferred, from tier 1 campuses such as IIT or NITIE or IIMs

What We Offer

Global Exposure:

Unique opportunity to lead international operations and drive strategy from a central hub in India, interfacing with global teams and markets.

Innovative Environment:

A culture that values innovation, continuous improvement, and operational excellence.

Career Growth:

Opportunities for professional development and career advancement within a rapidly expanding global business.

Impactful Role:

Direct influence on enhancing customer experience and operational efficiency across a diverse, international logistics network