Operations Manager

Job Title: Operations Manager – Restaurant

Location: Pune, Maharashtra
Company: We Idliwale

About Us:

We Idliwale is a modern South Indian restaurant brand known for its authentic flavors, warm hospitality, and contemporary approach to traditional cuisine. With a strong focus on consistency, quality, and guest experience, we are looking for an Operations Manager to lead and streamline our restaurant operations in Pune.

Role Overview:

The Operations Manager will oversee day-to-day restaurant operations, ensure high standards of service, maintain cost efficiency, manage teams effectively, and drive business growth. The role requires a balance of operational excellence, people management, and a strong passion for food & hospitality.

Key Responsibilities:

• Operational Management
• Oversee daily operations of the restaurant to ensure smooth functioning.
• Ensure adherence to SOPs for service, hygiene, safety, and quality.
• Monitor inventory, procurement, and vendor relationships to maintain cost efficiency.
• Team Leadership
• Recruit, train, and motivate restaurant staff to deliver excellent guest experiences.
• Conduct performance reviews and ensure effective shift management.
• Build a culture of accountability, teamwork, and customer-centric service.
• Guest Experience
• Ensure high service standards, quick issue resolution, and positive guest feedback.
• Implement strategies to improve customer satisfaction and repeat business.
• Financial Management
• Monitor budgets, sales targets, and cost control measures.
• Prepare daily/weekly/monthly reports on sales, expenses, and performance.
• Work closely with management to drive profitability.
• Compliance & Standards
• Ensure compliance with FSSAI, labor laws, and safety regulations.
• Maintain highest standards of cleanliness and hygiene across all operations.

Requirements:

• Bachelor’s degree in Hospitality Management or related field (preferred).
• 4–7 years of experience in restaurant/food & beverage operations, with at least 2 years in a managerial role.
• Strong leadership, communication, and people management skills.
• Proven ability in budgeting, cost control, and inventory management.
• Passion for food, hospitality, and customer service excellence.
• Flexibility to work evenings, weekends, and holidays as per business needs.

What We Offer:

• Opportunity to be part of a fast-growing restaurant brand.
• A dynamic work environment with career growth opportunities.
• Competitive salary and performance-based incentives.
• Staff meals and benefits.

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹65,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person