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Operations Manager

Operations Manager

I Knowledge Factory

6 - 11 years

8 - 13 Lacs

pune

Posted:4 hours ago| Platform:

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Skills Required

it services lead generation automation pdf project management resource allocation design development application development seo lead operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a proactive and experienced

Operations Manager

with

6+ years of proven expertise

in managing organizational operations, team performance, and client engagements within a digital-first environment. The ideal candidate will oversee end-to-end operations across website design & development, social media, SEO, lead generation, and application development services. They will act as the

primary escalation point for clients

, ensure smooth internal workflows, and drive efficiency while maintaining a balance between

revenue growth and people management

. The candidate will also focus on delivering

excellent customer experiences

, while driving

upselling and cross-selling opportunities

to maximize business growth.

Key Responsibilities

Manage end-to-end operational processes, ensuring efficient workflows, timely delivery, and adherence to high-quality standards.

Serve as the primary point of contact for clients in case of escalations while fostering long-term, trust-driven relationships.

Oversee internal teams, including design, development, SEO, social media, and lead generation, ensuring alignment with project goals.

Plan, schedule, and monitor team performance, conducting regular reviews to drive productivity and accountability.

Ensure optimal resource allocation across projects while maintaining the balance between revenue ratio and people ratio.

Track and manage project timelines, budgets, and deliverables, providing regular updates to senior management.

Drive upselling and cross-selling initiatives by identifying client needs and recommending suitable services.

Ensure clients receive an exceptional experience, with proactive communication, problem-solving, and added value.

Identify operational bottlenecks and implement process improvements for efficiency and scalability.

Conduct client meetings, reviews, and presentations, representing the company with professionalism and confidence.

Prepare and present reports/dashboards on operational performance, client satisfaction, and team output.

Ensure compliance with company policies, processes, and industry standards.

Mentor and support employees to create a positive, collaborative, and high-performance culture.

Requirements

6+ years of experience in operations management, preferably in a digital agency or IT services environment.

Strong expertise in managing teams across website development, social media, SEO, lead generation, and applications.

Demonstrated ability to handle client escalations, build strong client relationships, and ensure high levels of satisfaction.

Proven success in managing multiple projects and cross-functional teams simultaneously.

Ability to maintain and improve revenue-to-people ratio with strategic resource planning.

Strong business acumen with experience in upselling and cross-selling services.

Experience in leveraging AI-driven tools and automation for project management, analytics, reporting, and campaign optimization.

Excellent organizational, multitasking, and analytical skills.

Proficiency in project management tools, CRMs, and reporting systems.

Strong leadership skills with a client-first approach.

Exceptional communication, negotiation, and presentation skills.

Apply Now!

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