Operations Manager - Head Office

About the Role:

Operations Manager

Key Responsibilities:

1

• Oversee all operational activities of the company from the Head Office.
• Design and implement business processes, workflows, and internal controls to support growth and efficiency.
• Coordinate with global/regional branches to ensure alignment with HQ policies and standards.

2.

• Work closely with Compliance and Legal teams to ensure full regulatory adherence (e.g., RBI, FEMA, PMLA).
• Oversee KYC/AML onboarding processes, transaction monitoring, and suspicious activity reporting.
• Identify operational risks and implement mitigation strategies and contingency plans.

3. Technology & Platform Management and Maintenance

• Lead new system rollouts or enhancements in cooperation with tech teams.
• Lead platform testing, upgrades, and troubleshooting to minimize downtime.

4. Client Services & Support Operations

• Oversee client support operations to ensure high-quality service delivery.
• Optimize client onboarding, funding, withdrawals, and back-office processing.
• Address and resolve operational escalations related to client accounts or transactions.

5. Cross-Departmental Coordination

• Act as the central operational liaison between departments (e.g., Compliance, Finance, Sales, Marketing, IT).
• Ensure consistent service delivery and operations across customer support, dealing desk, and finance teams.
• Drive efficiency through automation and cross-functional collaboration.

6. Leadership & Team Management

• Lead and mentor a high-performing operations team at the Head Office.
• Set clear KPIs, conduct performance reviews, and support team development.
• Foster a results-driven, compliant and service-oriented culture.

7. Reporting & Executive Support

• Prepare periodic operational reports, performance dashboards, and risk assessments for senior leadership.
• Support strategic initiatives, product launches, and expansion projects.
• Participate in board-level discussions on operational strategy, compliance, and infrastructure development.

Required Qualifications & Experience:

• Bachelor’s degree in Business, Finance, Economics, or related field (MBA is a plus).
• 5+ years of proven experience in operations within a Retail Forex.
• Familiarity with regulatory frameworks (e.g., RBI, FEMA, PMLA).
• Experience managing cross-functional teams and regional branches from a central location.

Key Skills:

• Leadership and team management.
• Analytical and process improvement mindset.
• Strong project management and organizational skills.
• Excellent communication and stakeholder management.
• Proficiency in back-office software and trading platforms and CRMs will be a plus.
• Risk awareness and regulatory compliance knowledge.