Operations Manager

Green Start is hiring for a Leading MNC – KYC Operations Manager

Job Overview

The KYC Operations Manager is a mid-level leadership role responsible for leading and guiding a team to deliver comprehensive Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting. The key objective is to design, implement, and manage a robust internal Know Your Customer (KYC) program for a leading multinational organization.

Key Responsibilities

• Lead and manage KYC operations in alignment with compliance frameworks, policies, and internal control standards.
• Oversee Business-As-Usual (BAU) and client refresh processes, while identifying opportunities for global process migration and scalability.
• Provide effective people management, including coaching, mentoring, and ensuring service-level standards are consistently achieved.
• Collaborate with Compliance and senior business leaders to ensure adherence to regulatory requirements and business objectives.
• Supervise client onboarding processes and implement enhancements to improve the client experience.
• Deliver timely and accurate MIS (Management Information System) reports for senior stakeholders.
• Monitor daily account refresh activities to ensure documentation and regulatory standards are met.
• Conduct quality assurance reviews on onboarding and refresh cases to ensure compliance and accuracy.
• Maintain and update the “Book of Work” for system enhancements, upgrades, and process improvements.