Operations Manager - Ecommerce & Retail

About Us:

Location:

Working Model:

Days:

Timings:

Budget:

Experience:

Responsibilities:

Import Operations & Vendor Coordination

• Liaise with Korean suppliers, freight forwarders, and customs agents to ensure smooth import operations.
• Oversee documentation, payments, customs clearance, and registration processes for new products.
• Understand and implement the process to register or import a product into India.
• Monitor shipment timelines and plan buffer inventory based on lead times.
• Build and maintain strong partner connections with vendors, logistics partners, and B2B clients like Nykaa.

Warehouse & Inventory Management

• Set up and manage warehouses, including layout planning, storage processes, and stock organization.
• Maintain real-time inventory visibility across warehouses, salons, D2C, and e-commerce platforms.
• Implement stock rotation, replenishment strategies, and batch/expiry tracking to avoid stockouts and overstocking.
• Proactively analyze inventory levels and orders without relying solely on MIS reports, identifying trends and gaps.
• Experience in WMS (Warehouse Management System) for e-commerce or retail operations.

Distribution & Order Fulfillment

• Coordinate dispatches to partner salons pan-India via courier/logistics partners.
• Ensure accuracy and timely fulfillment for D2C, Nykaa, Amazon, and other marketplace orders.
• Manage third-party warehouses (3PLs) and platforms such as Unicommerce, EasyEcom, or similar.
• Implement processes to ensure smooth handling of returns, damages, and pilferage.

Systems, Process Optimization & Reporting

• Maintain and optimize backend systems for inventory control, order processing, and WMS integration.
• Create and document SOPs for warehouse operations, salon dispatches, returns handling, and inventory hygiene.
• Generate weekly MIS reports on stock movement, aging, and channel-wise performance.
• Forecast inventory needs based on sales trends, seasonality, marketing plans, and new product launches.

Cross-Functional Coordination

• Collaborate with sales, marketing, and customer support teams to ensure operational alignment.
• Support B2B operations for large clients, ensuring timely order processing and shipment planning.
• Identify and implement process improvements to enhance operational efficiency and scalability.

Requirements:

• 3–6 years of experience in operations, supply chain, or inventory management within a D2C, FMCG, or retail setup.
• Hands-on experience in import/logistics coordination, warehouse setup, and WMS systems.
• Experience managing D2C and B2B operations, particularly with marketplaces like Nykaa.
• Strong analytical, organizational, and cross-functional coordination skills.
• Proficient in Excel and inventory management tools such as Unicommerce, EasyEcom, or Zoho.
• Prior experience in salon distribution or beauty/wellness brands is a plus.