Operations Lead

As an Operations Lead at our prestigious client located in Navi Mumbai (Belapur), you will be responsible for overseeing Data Center operations, including managing various domains such as Database, OS, Middleware, and Network. Your primary objective will be to ensure the smooth functioning of hardware and software components in data centers for production, staging, and disaster recovery setups. Your key responsibilities will include coordinating with vendors for one-off activities and troubleshooting, collaborating with the System Admin team for 24x7 support, and being accountable for all customer escalations and resolutions. You will also be required to study and review risk plans, proactively suggest risk mitigation strategies, engage stakeholders, review shift handovers and checklists, and submit Root Cause Analyses (RCAs) to customers. Additionally, you will need to work with leads on new Service Improvement Plans (SIPs) and automations, demonstrate a strong understanding of ITIL/ITSM practices, conduct management review meetings to ensure operational excellence, manage transitions from customers, mentor team members, and collaborate with various units across the company to ensure project success. Your role will also involve coordinating with domain leads, Delivery Integrators, Solution Architects, and Service Operations Integrators to deliver value to customers through proposals, solutions, designs, and architecture. You will be expected to positively influence customer perception, monitor the company's delivery performance from the customer's perspective, and uphold the company's brand image. Furthermore, you will play a crucial role in relationship management, driving account farming, and contributing to the overall success of the organization. With 7-15 years of experience in Data Center operations and a background in BE/B.Tech/MCA/M.Tech, you will be well-positioned to excel in this dynamic and challenging role.,