Operations Lead

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About the Role

Operations Lead

Key Responsibilities

• Lead and manage a team of Operations Associates, ensuring smooth execution of daily tasks.
• Oversee complex operational processes, identify bottlenecks, and implement solutions to improve efficiency.
• Collaborate with cross-functional teams (Sales, Finance, Product, etc.) to ensure seamless service delivery.
• Develop and maintain SOPs, ensuring compliance with internal policies and external regulations.
• Monitor key operational metrics and present performance reports to management.
• Provide coaching, feedback, and guidance to team members to build capability and accountability.
• Contribute to strategic projects and support process automation or tech adoption initiatives.

Requirements

• 2–4 years of experience

  in operations, preferably in fast-paced or complex environments.
• Prior team management or supervisory experience is mandatory.
• Strong communication and interpersonal skills with fluency in English (both written & verbal).
• Proven ability to handle complex operational workflows with high attention to detail.
• Startup or high-growth company experience is a plus.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in MS Excel/Google Sheets and familiarity with tools like CRMs, project management platforms, etc.

What We Offer

• Opportunity to work in a fast-paced, dynamic environment.
• Exposure to diverse operations and cross-functional projects.
• A collaborative team culture with growth and leadership opportunities.