Operations Executive (Partner Onboarding)

About AiSensy

AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.

WhatsApp-based Marketing & Engagement

Operations Executive – Partner Onboarding

Role Overview

Operations Executive – Partner Onboarding

strong operational experience, excellent communication skills, and a customer-first mindset.

Key Responsibilities

Partner Onboarding & Implementation

• Execute and improve end-to-end Partner onboarding workflows.
• Ensure Partner are smoothly transitioned and fully activated on AiSensy.
• Maintain onboarding SLAs and follow best practices to deliver consistent Partner experiences.
• Collaborate with Sales, Product, and Customer Success teams to align onboarding objectives with client expectations.

Operational Excellence

• Identify bottlenecks in the onboarding process and implement improvements for better efficiency and scalability.
• Develop SOPs, templates, and automation processes to streamline operations.
• Use CRM tools (e.g., HubSpot, Salesforce) to track onboarding milestones.

Partner Training & Enablement

• Conduct training sessions, webinars, and product walkthroughs.
• Build and maintain customer-facing resources like FAQs, guides, and tutorials.
• Empower Partner to be self-sufficient on the AiSensy platform.

Data & Reporting

• Monitor key onboarding KPIs such as time-to-activation and early churn rates.
• Generate reports and insights to optimize the onboarding journey and improve customer success metrics.

Team Collaboration

• Coordinate with internal teams to ensure smooth cross-functional handoffs.
• Support onboarding specialists and ensure service quality standards are upheld.

Key Qualifications

• Experience:

  3+ years in customer onboarding, operations, or implementation (preferably in SaaS/B2B domains).

• Technical Skills:

  Familiarity with CRM & onboarding tools (HubSpot, Salesforce, Zendesk, etc.). Understanding of API-based platforms or WhatsApp Business API is a plus.

• Analytical Ability:

  Comfortable with data analysis and using metrics to drive process improvement.

• Communication:

  Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users.

• Organization:

  Ability to manage multiple onboarding projects with precision and meet tight deadlines.

Why Join AiSensy?

• Work with top-tier clients across industries and make a direct impact on customer success.
• Be part of a fast-scaling, mission-driven company at the forefront of WhatsApp-based engagement.
• Collaborate with a dynamic team and gain exposure to strategic decision-making.
• Enjoy a high-growth, performance-driven work culture with ample learning opportunities.

Ready to redefine customer onboarding in the SaaS world?

Apply now and become a part of AiSensy's growth story!