Operations Coordinator

Role Description

The Team Coach plays a key role in leading, mentoring, and motivating a team of fundraisers who engage with the public in streets, malls, RWAs, and other outreach locations. You will drive performance through hands-on leadership, contribute to building awareness about CBM’s mission, secure one-time and recurring donations, monitor field operations, and update reports to the Line Manager.

Main Responsibilities:

• Engage with individuals in public spaces and inspire support through donations.
• Lead and manage a team of fundraisers across diverse outreach venues.
• Coach, train, and motivate the team to exceed financial and non-financial KPIs.
• Fundraise alongside the team, lead by example, and deliver compelling presentations.
• Support recruitment and training of new members, stay informed on CBM’s vision, and participate in reviews and trainings.
• Set and achieve daily, weekly, and monthly donor acquisition targets.
• Maintain accurate performance and donor acquisition reports.
• Perform additional duties as assigned by the Line Manager.

Education & Experience

Any Graduate & Above; 1–3 years as Team Coach/Leader or in a similar role.