Operations Coordinator

Operations Associate

Responsibilities

• Coordinate all logistics for pet relocations including flights, permits, transport, and documentation.
• Communicate with airlines, transport partners, vet clinics, and government bodies to arrange travel.
• Ensure timely completion of all documentation like health certificates, NOCs, and travel permits.
• Keep clients updated on their pet’s journey and offer reassurance and clarity at every step.
• Monitor live pet shipments and ensure timely, secure delivery.
• Proactively resolve any travel disruptions or emergencies with empathy and quick decision-making.
• Maintain organized records of every move - expenses, timelines, and communication logs.

Must-Have Qualifications

• Strong organizational and time-management skills
• Excellent verbal and written communication
• Ability to multitask and work under pressure
• Problem-solving mindset with attention to detail
• Basic knowledge of Excel/Google Sheets and email communication

Preferred Qualifications

• Background in logistics, travel coordination, or customer service
• Familiarity with documentation, compliance, or pet travel processes
• Empathy for pet parents and love for animals (always a plus!)

Perks & Benefits

• Office pets

  (yes, cuddles are part of the job)
• Be part of a fast-growing, mission-driven start-up
• Your ideas matter—creative freedom and ownership from day one
• A friendly, energetic, and purpose-led work environment

If you're the kind of person who loves keeping things moving (especially paws on the go), this role is for you.

Come help us deliver comfort, care, and cuddles across every mile.