Operations & Communication Executive

(Internal Process + SOP + Admin + Coordination) Position Title: Operations & Communication Executive Location: Guwahati, Assam (On-site, full-time) Reporting To: Founder / CEO Salary Range: ₹28,000 – ₹40,000 per month (above market average, based on capability) 🎯 Role Objective To act as the communication and coordination backbone of Journeys Travel — documenting and streamlining all processes, ensuring smooth internal communication, and supporting the management with SOP creation, reporting, and day-to-day administration. 🧠 Key Responsibilities: Process Documentation & SOP Creation Work directly with the Founder to understand existing workflows and document them into clear, step-by-step SOPs. Maintain a centralized digital library of SOPs, templates, and checklists (Google Drive / Notion). Continuously update processes as the company grows. Internal Communication & Coordination Ensure smooth communication between the Founder and all team members. Schedule and summarize daily/weekly meetings, track follow-ups, and maintain team dashboards. Coordinate with vendors, clients, and internal staff to ensure timely completion of tasks. Reporting & Documentation: Maintain booking, invoice, and vendor payment trackers. Prepare basic performance reports (bookings, payments, client feedback). Support accountant with data entry and expense reporting. Administrative Support: Draft professional emails, letters, and presentations. Manage company files, vendor contracts, and document compliance records. Assist with recruitment coordination, onboarding checklists, and HR documentation. Quality & Improvement: Identify operational gaps and suggest process improvements. Ensure all tasks are completed accurately and on time. Act as the “internal system builder” to help scale the company. 🧩 Key Skills & Competencies: Education: Graduate or Postgraduate (any stream, preference for English, Commerce, or Business Administration). Communication Skills: Excellent written and verbal English. Able to draft professional mails, SOPs, and reports. Computer Proficiency: Expert in MS Word, Excel, PowerPoint, Google Workspace. Bonus: experience with Notion, Trello, or CRM software. Organization: Extremely detail-oriented, process-driven, and good with documentation. Behavioural: Honest, disciplined, proactive, and eager to learn. Must be comfortable working directly under the Founder. Experience: 1–4 years preferred (operations, admin, travel back-office, or coordination roles). Freshers with strong English & tech skills can also be considered. 💡 Career Path Year 1: Learn and own company processes. Year 2: Move into Operations Manager or Admin Head role managing multiple team members. ❤️ Why Join Journeys Travel: Work directly with the Founder of a growing premium travel brand. Learn end-to-end business management, not just task execution. Competitive salary, professional work culture, and long-term growth opportunities. Exposure to national and international travel operations.