Operations Associate

We are seeking a highly motivated and detail-oriented Operations associate who is well versed in Export/ Import freight forwarding operations to join our Silqs team. The primary focus of this role will be to keep the in-house app up to date with information pertaining to the end to end lifecycle of a shipment. The successful candidate will be responsible for coordinating with internal stakeholders to ensure timely and efficient update of rates, track and trace updates and ensure data quality and integrity.

Responsibilities:

• Monitor the entire lifecycle of the shipment and perform timely updates in the in-house application within stipulated Service Level Agreement.
• Work with account management to launch new customer projects in the SILQ application and maintain client-specific SOPs for service delivery.
• Prepare and process shipping documentation, including bills of lading, commercial invoices, and export/import declarations.
• Track shipments in real-time and keep clients informed of their cargo's status.
• Manage import/export processes, ensuring compliance with international trade regulations.
• Maintain accurate records of all shipments and related documentation.
• Responsible for testing new app features in User Acceptance Testing.
• Assist with customs clearance procedures and address any issues that may arise.
• Stay up-to-date on industry trends and changes in regulations.

Qualifications:

• Graduate with minimum of 2-5 years of experience in logistics, freight forwarding, or a related field.
• Strong understanding of international trade procedures and customs regulations.
• Excellent communication, interpersonal, and organizational skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team in a fast-paced environment.
• US Trade Lane knowledge & familiarity with Federal Maritime Commission (FMC)
• regulations is preferred

Excellent attention to detail and accuracy.

PERKS/BENEFITS:

• Incentive pay paid halfyearly
• Quarterly awards
• Health Insurance - Hospitalization and OPD
• Insurance Policy - Term and Accident coverage
• Wellness Benefit
• Paid Leave
• Team Lunches

Most importantly: You get to work through the most interesting phase of building a company - the beginning!