Operations Associate

About this role :
The Operations Associate for Learning & Development provides a pivotal role in our success story at Gartner. In this role you will be a part of the Learning Solutions & Enablement team in our wider Talent Effectiveness Organization, focusing on back-end operational and logistical elements of our learning programs. This individual will support the skill development of Gartner associates.

What youll do:

• Enable a globally consistent training experience through proactive coordination with team members and stakeholders across multiple functions, regions, and geographies.

• Execute a common global standard pertaining to course scheduling and management, course communication, materials preparation, course follow up and reporting.

• Leverage existing technology and tools to run back-end processes for existing programs ensuring they are fit for purpose to deliver programs at scale.

• Maintain and update Learning Portals and supporting materials housed on Intranet or in cloud-based solutions.

• Identify areas for process improvements and collaborate with Operations leadership to implement.

• Support broader global L&D activities and firm wide initiatives.

• Provide LMS support for all programs that may require it.

• Provide excellent front line customer service for new hires, program stakeholders, managers and recruiters relating to all programs supported.

• Support management with operationalization of new programs and ensure currently supported programs maintain best practice and updated processes.

What youll need:

• Bachelor s Degree or equivalent in years of work experience

• 1 -2 years of HR, training or relevant professional experience

• Superior problem-solving ability

• Demonstrated initiative and resourcefulness

• Strong process/project management skills

• Excellent prioritization and organizational skills

• Excellent written and oral communication skills

• Strong attention to detail

• Effective time management skills and ability to work well under pressure

• Intermediate to advanced knowledge of MS Office suite (e.g., Excel, Outlook, PPT)

What youll get:

• A seat at the table to help drive peak performance in a growing, people business.

• Encouragement to be innovative and challenge status quo.

• Exposure to industry-leading training and development.

• Performance-based recognition and rewards.