Operations Associate

Entain India is the engineering and delivery powerhouse for Entain, one of the world’s leading global sports and gaming groups. Established in Hyderabad in 2001, we’ve grown from a small tech hub into a dynamic force, delivering cutting-edge software solutions and support services that power billions of transactions for millions of users worldwide.

Our focus on quality at scale drives us to create innovative technology that supports Entain’s mission to lead the change in global sports and gaming sector. At Entain India, we make the impossible possible, together.

The Operations Associate / Senior Operations Associate is an integral part of the Hyderabad Marketing Operations team, within the UK & Ire region.

In this role, you will be responsible for utilizing the internal tools available to fulfil operations campaigns in a timely manner. This includes operations activities such as creating rewards / bonuses, promotion campaigns, tournaments etc.

You`ll play a pivotal role in working along with cross-functional teams to execute key processes, manage projects, and ensure the smooth day-to-day operations of our business.

In this role, you`ll be known for your organizational planning skills, attention to detail, strong work ethic and team collaboration skills.

The Senior Operations Associate is distinguished from the Operations Associate by several factors including:

• level of responsibility (e.g. work on larger more complex projects)

• experience

• technical expertise (e.g. advanced / expert use of all ops tools and systems), and

• contribution to improving business operations (e.g. process improvements, tool optimization etc.)

Key Responsibilities

• Collaborate with the Marketing Operations team and key business stakeholders to meet the day-to-day business requirements. This will involve working closely with:

• Proposition

• Content

• Operations

• You`ll ensure that all promotion related configurations are executed within the defined SLAs, while maintaining quality and minimizing errors

• Responsible for internal QA, and ensuring a smooth player journey / experience onsite

• Communicate effectively with team members and stakeholders to provide updates, gather feedback, and address ops related issues

• You`ll provide regular updates to the Team Lead on any issues or procedural improvements

• Provide regular and detailed analysis of player activity as directed by the Operations Manager

• Follow up on related incidents and alert the relevant teams when an incident needs to be raised

• Act as second line support to the Customer Services Team, addressing and resolving escalations as required

• Contribute ideas and suggestions for process improvements, efficiency gains, and operations related enhancements

• Ensuring the Daily Task Sheets are up-to date

• 
  You are skilled in the tools and systems used by the HYD Marketing Operations team, including but not limited to:

• PAT, Backoffice, EDS, BO 2.0, Jarvis & Openbet etc.

• You are familiar with tools used by the Content team and understand any dependencies (HTML, CSS, Sitecore)

• You have excellent communication and presentation skills, both verbally and in writing

• You have strong interpersonal skills, and collaborate and work well with a diverse team at all levels of seniority

• You are enthusiastic and have a positive approach to work, including a desire to absorb feedback and continually develop professionally

• You are a quick learner on new tools and stay updated with newly launched features

• You have the flexibility to provide support on weekends / shifts as required

We know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us you can expect to receive great benefits like:

• Safe home pickup and home drop (Hyderabad Office Only)
• Group Mediclaim policy
• Group Critical Illness policy
• Communication & Relocation allowance
• Annual Health check

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

At Entain India, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

At Entain India, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.