Operations Associate

We're Hiring! – Operations Associate

Location:

CTC:

Availability:

IIT Delhi alumni

What You'll Be Doing:

Regularly interact with students via calls, chats, and emails to guide them through the course

Track student activity, follow up on low engagement, and ensure accountability

Maintain and update student records, attendance, and performance logs

Work with cross-functional teams to improve the overall student experience

Handle heavy student calling and follow-ups

Provide dedicated support to offline students to ensure smooth learning and engagement

What We're Looking For:

0–2 years of experience in operations, academic coordination, or customer-facing roles

Strong communication and coordination skills

Excellent English communication (spoken and written)

Solid aptitude and logical reasoning ability

Comfortable with high-volume student calling and daily engagement

Prior EdTech experience is a strong plus

Proficiency in Google Sheets and Excel

Perks:

Real-time impact on student journeys

Exposure to EdTech operations and mentorship culture

Fast growth environment with a smart, motivated team

Coffee on us :P