Operations Associate

About Yuma

We are an Energy-as-a-Service company on a mission to build a sustainable future where transportation is accessible, affordable, and carbon-free. Backed by mobility technology company Magna and India’s largest shared electric micro-mobility player, Yuma, we offer India’s largest Battery-as-a-Service (BaaS) platform for two-wheelers, helping redefine urban mobility with reliable, convenient, and efficient access to energy.

Role Summary

As a Monitoring Associate, you will be part of the Network Operations Center (NOC) at Yuma, ensuring the smooth execution of day-to-day operations of Yuma Batteries in the field. Your role will include executing operational processes to improve efficiency. Additionally, you will play a key role in customer support, assisting customers over chat and calls whenever required.

Key Responsibilities

•Operations Management: Oversee daily operations and execute planned strategies for City Operations.

•Process Execution & Optimization: Understand existing processes, execute them effectively, and identify areas for efficiency improvements for field staff.

•Field Coordination: Work closely with the field team, evaluate operations, execute Standard Operating Procedures (SOPs), take corrective actions, and strengthen Yuma’s on-ground presence.

•Battery Quality Management: Execute projects to maximize the quality and availability of batteries in the field.

•Control Room Operations: Be part of the control room team to enhance operational efficiency on the ground.

•Customer Support: Assist customers over chat and phone calls as needed, resolving queries and ensuring smooth battery operations.

Key Requirements

•Good communication skills in English and Hindi (mandatory).

•0-1 year of experience in operations management, preferably managing field staff.

•Ability to adapt to the dynamic nature of on-ground operations.

•Preferred backgrounds: E-Commerce, Logistics, or Mobility sectors.

•Willingness to work in night shifts and a 6-day work week.

Shift Details

This role requires working in three rotational shifts (rotating every 15 days):

1.Morning shift: 6:00 AM – 2:00 PM

2.Afternoon shift: 2:00 PM – 10:00 PM

3.Night shift: 10:00 PM – 6:00 AM (Night Shifts are WFH)

What We Offer

•A friendly and inclusive culture where your ideas and opinions are valued.

•An exciting career journey that will challenge and reward you in multiple ways.