Operations And Recruitment Manager

Position: Recruitment Operations Manager, IND

Recruitment Operations Manager

Key Responsibilities:

1. Recruitment Operations & Team Management

• Lead and manage the recruitment operations team to ensure seamless hiring processes.
• Define and implement efficient workflows, SLAs, and best practices to support recruitment delivery.
• Serve as a key point of contact between the Talent Acquisition team and cross-functional departments (HR, Finance, Legal, IT).

2. ATS Management & Optimization

• Own the Applicant Tracking System (ATS) administration, maintenance, data hygiene, and optimization.
• Partner with TA and HR stakeholders to improve system usage, reporting, and compliance.
• Manage ATS integrations with HRIS, BGV vendors, and other tools.

3. Recruitment Analytics & Business Reporting

• Design, maintain, and distribute recruitment dashboards and reports (e.g., time-to-fill, cost-per-hire, pipeline health).
• Provide actionable insights and trends to improve talent acquisition strategy and operational efficiency.
• Support executive reporting and ad-hoc data requests.

4. Vendor Management & Invoicing

• Manage recruitment vendors, including sourcing agencies, BGV partners, and job boards.
• Negotiate contracts, manage service-level agreements (SLAs), and monitor vendor performance.
• Coordinate end-to-end vendor invoice and Purchase Order (PO) processes in collaboration with procurement and finance teams.

5. Audits & Compliance

• Ensure recruitment processes comply with internal policies, local labour laws, and audit requirements.
• Maintain documentation for process audits, data privacy, and candidate consent.
• Conduct regular process audits to identify risks and mitigate non-compliance.

6. Background Verification (BGV)

• Oversee and streamline the BGV process in collaboration with external vendors.
• Ensure timely and accurate background checks for all new hires.
• Address discrepancies and escalate issues as needed to HR and legal teams.

Requirements:

• Education:

  Bachelor's degree in Human Resources, Business Administration, or a related field; MBA is a plus.

• Experience:

  810 years of experience in talent acquisition or recruitment operations, including people management.
• Strong experience with ATS platforms (e.g., Ceipal, iCIMS, Lever, etc.).
• Proven experience in managing recruitment vendors and invoicing processes.
• Strong analytical skills with proficiency in Excel/Google Sheets, and reporting tools (e.g., Power BI, Tableau).
• Deep understanding of recruitment compliance, data privacy, and background verification protocols.
• Excellent organizational, communication, and stakeholder management skills.

Preferred Skills:

• Experience working in fast-paced, high-growth organizations.
• Familiarity with global recruitment processes and multi-region hiring operations.