Operations and Logistics Manager

About Us:
Echo Marketing is a fast-growing player in the corporate gifting and marketing solutions space. We are committed to delivering exceptional service and high-quality products to our clients. We are currently looking for a proactive and detail-oriented individual to join our team as an Operations & Logistics Executive in our Delhi office.

Key Responsibilities:

• Maintain and update MIS reports for daily sales tracking, team performance, and inventory records.
• Support the sales team by preparing and following up on sales orders, Proforma invoices, and documentation.
• Coordinate with RSMs and internal teams to ensure smooth business operations.
• Assist in maintaining distributor/dealer business plans, sales reporting formats, and Excel-based dashboards.
• Monitor Daily Sales Reports (DSRs) and ensure accuracy of data.
• Coordinate with the logistics team for billing, dispatches, E-way bill generation, and delivery follow-ups.
• Maintain accurate records of dispatched and pending orders.
• Conduct regular stock audits and inventory checks on a monthly basis.
• Ensure timely delivery of goods and resolve any dispatch-related concerns.
• Handle client communications, ensuring smooth order processing and post-sales support.
• Maintain strong working relationships with partners, vendors, and clients.
• Follow up on client payments and ensure closure of customer complaints in a timely manner.
• Manage customer satisfaction and retention programs to boost repeat business.
• Maintain scheme letters, credit notes (CNs), and documentation related to business partners.
• Administer and verify all required documentation for legal and commercial purposes.
• Prepare structured reports and share actionable insights with senior management.
• Participate in the implementation of new processes to improve operational efficiency.

Requirements:

• Graduate/Postgraduate in Business, Operations, or related field.
• 2–4 years of experience in operations, logistics, or sales coordination roles (experience in corporate gifting, marketing, or FMCG preferred).
• Proficient in MS Excel and experience in MIS reporting.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and handle multiple responsibilities efficiently.
• Knowledge of billing systems, dispatch processes, and inventory software is a plus.

Why Join Us:

• Work in a dynamic, growth-driven environment.
• Opportunity to contribute to and grow with a rising brand in the marketing & gifting domain.
• Collaborate with a passionate and motivated team.
• Good exposure and earning potential.

Job Types: Full-time, Permanent

Pay: From ₹40,000.00 per month

Benefits:

• Leave encashment
• Paid time off

Schedule:

• Day shift
• Fixed shift
• Weekend availability

Supplemental Pay:

• Yearly bonus

Experience:

• Logistics: 2 years (Preferred)
• Operations management: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person