Operations Analyst

Company Description

At Zanskar, we’re on a mission to help India move pain-free—through innovative, science-backed pain relief products that are trusted by thousands across the country.

We’re looking for an Operations Analyst who thrives on ensuring customer delight through fast and reliable order delivery.

Role Description

This is a full-time on-site role for an Operations Analyst, located in Gurugram. The individual will be responsible for managing daily operations, analysing operational processes, and ensuring smooth customer service interactions. The individual will work closely with different departments to optimise efficiency, handle customer queries, and support various operational activities to ensure seamless workflow.

What You’ll Do

• Coordinate with our logistics partners to ensure timely and smooth deliveries
• Liaise daily with our warehouse teams and courier aggregators to maintain strict delivery TATs
• Proactively communicate with customers about order status, delays, or issues, resolving them with empathy and urgency
• Track and escalate stuck shipments, RTOs, and exceptions
• Maintain delivery and logistics dashboards for performance monitoring

What We’re Looking For

• 1–2 years of experience in eCommerce operations, logistics, and customer success
• Strong communication and coordination skills
• Comfortable with analytics tools like Excel and Google Sheets
• A customer-first mindset and a knack for problem-solving

Why Join Us?

• Be part of a fast-growing wellness brand with a purpose
• Work directly with the founding team and shape customer experience
• A culture of ownership, learning, and execution

 📝 Apply on this job post and we will get back with an interview slot within 3 days if shortlisted.