Company Description At Zanskar, we’re on a mission to help India move pain-free—through innovative, science-backed pain relief products that are trusted by thousands across the country. We’re now looking for a Customer Relationship Associate who can help us build meaningful customer relationships, drive repeat sales, and make sure every customer feels heard, valued, and supported. Role Description This is a full-time, on-site role located in Gurugram for a Customer Relationship Associate. As a Customer Relationship Associate, you will manage customer inquiries, ensuring a high level of satisfaction. Daily tasks include providing exceptional customer support, enhancing customer experience, addressing service-related issues, and assisting in sales activities. You will also be responsible for onboarding new customers and delivering information to ensure they are well-informed about our products. What you'll do Make outbound sales calls to warm leads—customers who’ve shown interest or made a past purchase Follow up with high-potential customers to drive retention and build long-term loyalty Collect feedback, answer questions, and act as a brand ambassador in every interaction Coordinate with operations and marketing teams to ensure a seamless customer journey Who we're looking for 1–2 years of experience in customer support, telesales, or relationship management Fluent in English and Hindi with excellent communication and listening skills Empathetic, persuasive, and customer-obsessed Comfortable working with CRM tools, calling dashboards, and Google Sheets Someone who enjoys talking to people and can build trust over the phone Why Join Us? Be the voice of the brand for thousands of customers Work closely with the founders in a high-growth D2C startup Great incentives, a learning-driven culture, and real impact 📩 To apply, send your resume to support@zanskarhealth.in or message us directly here on LinkedIn.
Company Description At Zanskar, we’re on a mission to help India move pain-free—through innovative, science-backed pain relief products that are trusted by thousands across the country. We’re looking for an Operations Analyst who thrives on ensuring customer delight through fast and reliable order delivery. Role Description This is a full-time on-site role for an Operations Analyst, located in Gurugram. The individual will be responsible for managing daily operations, analysing operational processes, and ensuring smooth customer service interactions. The individual will work closely with different departments to optimise efficiency, handle customer queries, and support various operational activities to ensure seamless workflow. What You’ll Do Coordinate with our logistics partners to ensure timely and smooth deliveries Liaise daily with our warehouse teams and courier aggregators to maintain strict delivery TATs Proactively communicate with customers about order status, delays, or issues, resolving them with empathy and urgency Track and escalate stuck shipments, RTOs, and exceptions Maintain delivery and logistics dashboards for performance monitoring What We’re Looking For 1–2 years of experience in eCommerce operations, logistics, and customer success Strong communication and coordination skills Comfortable with analytics tools like Excel and Google Sheets A customer-first mindset and a knack for problem-solving Why Join Us? Be part of a fast-growing wellness brand with a purpose Work directly with the founding team and shape customer experience A culture of ownership, learning, and execution 📝 Apply on this job post and we will get back with an interview slot within 3 days if shortlisted.
Company Description Zanskar is a science-based pain care D2C brand located in Gurugram. We offer high-efficacy pain relief solutions for muscle pains, joint pains, and headaches, using meticulously researched and rigorously tested formulations with non-toxic, patented actives sourced globally. The brand focuses on providing long-term healing solutions rather than temporary relief. Role Description This is a full-time role for a Customer Service Representative at Zanskar. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing product information and assistance, and ensuring high levels of customer satisfaction. While the role is primarily based in Gurugram, there is flexibility for some remote work. Qualifications Customer Service Representatives, Customer Support, and Customer Satisfaction skills Experience in Customer Service and Customer Experience Excellent communication and interpersonal skills Ability to effectively resolve customer issues and provide solutions Strong problem-solving abilities and attention to detail Experience in the healthcare or wellness industry is a plus Bachelor's degree in a relevant field or equivalent work experience