2100 Operational Excellence Jobs - Page 5

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Primary/ Essential Duties and Key Responsibilities Your main responsibility is to ensure that the day-to-day operations of the department are running smoothly. You will also drive process standardization, automation, and improvement in all aspects of Tax to ensure their scalability and continuing effectiveness. In relation to this, you will lead the development and formal documentation of processes and internal controls. You are expected to foster relationships with senior internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively with other organizational teams. Essential Duties and Responsibilities Strong problem solving, time management and priority setting skills Develop strong relationships and alignment with our internal partners. Ensure that all daily production requirements are completed each day with sufficient documentation to enable Drive the establishment and refinement of the UKG Services process methodology and best practices Generate operational metrics to communicate and manage the performance of the production team Facilitate the delivery of training as required by internal or external customers Performs interview process for new hires for roles within team. Builds and maintains strong peer relationships within the team and across the organization. Train team members on new or enhanced operation procedures and policies. Implement quality control measures. Other duties may be assigned from time to time Qualification Overall Experience should be around 8 to 12 4+ years of team leading or supervisory experience leadership role Experience supervising Tax/Payroll Team representatives Strong Knowledge on US Taxation (Federal, State, Locals) for both Employees and Employers portion FPC or any Payroll related certification 3+ years of process/operational excellence experience Preferred Qualifications/ Skills: 4- 5 + years of US Payroll/ US Taxation and/or services industry experience Working knowledge of UltiPro is a plus Must be proficient in Microsoft Office (Excel, Word, and PowerPoint) Interpersonal Skills: Excellent written and verbal communication skills Conflict resolution Management experience Excellent customer service skills Ability to handle multiple tasks under tight deadlines Highly motivated and team oriented Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Disability Accommodation UKGCareers@ukg.com.

Ensure strict adherence to current Good Manufacturing Practices (cGMP) and site safety protocols. Guide OE members in coordinating with site-level AETs (Area Excellence Teams) and SETs (Site Excellence Teams). Provide on-the-ground support for continuous improvement activities and problem-solving sessions. Oversee data collection, analysis, and reporting to drive and support site-level OE initiatives. Facilitate implementation of 5S and Visual Management across site functions. Engage with suppliers for alignment and execution of OE initiatives relevant to the site. Initiate and lead theme launches to encourage active participation in the SFTI (Shop Floor Team Involvement) program. Conduct OE and Six Sigma trainings for various team levels. Guide teams in successful execution and closure of Six Sigma projects across different belts (Yellow, Green, Black). Identify improvement opportunities and develop a robust pipeline of cost-saving projects. Support and implement high-impact projects aligned with business goals. Coordinate periodic review meetings with site leadership and corporate OE teams to track OE progress and savings. Facilitate monthly and quarterly SFTI review meetings. Undertake special tasks and projects assigned by the reporting manager or site head. Support internal audits and Quality/EHS systems in line with regulatory expectations. Act as the site-level DI Champion, ensuring compliance and effectiveness of Data Integrity SOPs and corporate policies. Qualifications Masters degree in Chemical Engineering, Chemistry, or related field. Certification in Six Sigma (Green/Black Belt preferred). Minimum 6 years experience in Operational Excellence roles within the pharmaceutical Proven track record in leading improvement projects and team engagement initiatives. Strong analytical and problem-solving skills Proficiency in Lean, Six Sigma, and project management tools Excellent communication and facilitation skills Collaborative mindset with the ability to influence cross-functional teams Knowledge of cGMP, EHS, and Data Integrity standards

Position Summary: We are seeking a highly motivated and detail-oriented professional to join our Portfolio Operations team. The successful candidate will play a critical role in managing the day-to-day operations of Delayed Draw Term Loans (DDTL), Revolving Credit Facilities (RCF), Residential Mortgage Loans, and Commercial Mortgage Loans . This role requires strong analytical skills, effective communication, and the ability to work collaboratively across teams to ensure seamless execution of funding requests, deal closings, and portfolio management activities. Key Responsibilities: Funding and Portfolio Management: Assist in processing fundings for DDTL and RCF facilities. Act as a primary point of contact for the investment team and external clients, ensuring proactive management of the loan portfolio. Monitor borrower and administrative agent emails for new borrowing requests and prepare related capital call files. Research and Analysis: Conduct detailed research using various data vendors and systems to validate static data and other portfolio details. Perform detailed analysis and ensure timely delivery within a highly compliant, error-free framework. Deal Closings: Participate in private deal closing activities, including: Ensuring Know Your Customer (KYC) requirements are completed. Reviewing and confirming closing documentation. Credit Agreement, Fee Letter & Etc Notifying relevant parties of upcoming fundings. Liaise with internal and external stakeholders (e.g., Legal, Deal Teams, Tax, Global Fund Finance, Administrators, Trustees) to ensure smooth execution of deal closing mechanics. Process Improvement and Risk Management: Identify and implement process improvement initiatives, ensuring risk and controls are adequately addressed during implementation. Develop and maintain Standard Operating Procedures (SOPs) to ensure best practices. Track investment transfers and paydowns to enhance fund flow processes. Operational Excellence: Support middle-office and back-office operations as part of daily business-as-usual (BAU) activities, ensuring tasks are completed efficiently and accurately. Escalate issues promptly and clearly to relevant teams, ensuring timely resolution and risk mitigation. Maintain a strong understanding of corporate structures and relationships between entities and their parent issuers. Collaborate closely with clients and onshore counterparts to understand requirements, deliver functional solutions, and drive process improvements. Inform treasury on all the upcoming fundings on timely basis to ensure adequate fund availability and operational continuity. Qualifications and Skills: Strong research and analytical skills with attention to detail. Proficiency in financial applications such as ClearPar, Axiom, Markit, and advanced Excel. Excellent communication and interpersonal skills to interact effectively with internal and external stakeholders. Ability to work under pressure and deliver within tight deadlines while maintaining accuracy. Familiarity with middle-office and back-office operations in financial services. Ability to manage multiple priorities and adapt to changing requirements. Candidate should be ready to work in Night shift that is late Indian hours Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Institutional_Finance_Buy_Side_Others . Experience: 8-10 Years .

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team

Job Overview The primary objective of the role is to drive the implementation of process improvement initiatives across the site to enhance operational efficiency and to enhance the continuous improvement culture. The role holder is responsible for smooth deployment of the OE program (incl DMS) as guided by the global OE framework Key Stakeholders: Internal Site Leadership Team, Global & Regional OE Head, Corporate functions Key Stakeholders: External Vendors, Consulting Firms [ Reporting Structure Matrix reporting- To Site head and Regional head- OE Experience 6 to 10 years of relevant experience in the area of Business/Operational Excellence at any manufacturing location/Corporate/Consulting firm . Hands on experience in leading & implementing Excellence Model & Daily Management System, to bring culture transformation & CI mindset and behaviors. Hands on Project management experience. . Should have driven projects/initiatives based on approaches i.e. Lean, ToC, Six Sigma etc Roles and Responsibilities: Should be able to deploy the practices across the assigned sites/functions as per the corporate OE plan Responsible to conceptualize and manage various cross-functional business initiatives in project mode with the use of analytical techniques Should facilitate the strategy deployment process effectively and efficiently, toward the objective of Zero Defects, Zero Deterrents, Zero Harm, and Zero Waste. Help the sites to take challenging targets and navigate the teams to achieve the financial saving & KPI targets. Report project status and financial results, ensuring 2-way open communication throughout the functions/ organization for Operational Excellence. An expert in the use of Lean, ToC and Six Sigma tools & methodology. Coach and guide the users on utilizing these tools appropriately to implement projects and drive problem-solving. Should be able to proactively identify obstacles and thus assist in managing projects. Facilitate Lean Six Sigma capability development White Belt, Yellow Belt, and Green Belt training programs and govern the certification process. Review and guide project leads/teams to complete the projects as per methodology. Should drive the deployment of the DMS program as per the corporate guidelines. Should define the strategy for the DMS roll-out, deployment, and maturation at the site. Ensure the site teams capability on the DMS standards is enhanced through training & coaching events. Seek the support of the central OE/DMS team on driving the agenda. Conduct data analytics and diagnostics to identify improvement opportunities in processes. Drive thematic improvement projects to enhance Productivity, Quality, Cost, Delivery, and Safety continuously. Can ensure the key burning issues of the sites are translated adequately through the PMS standard, across the tiers. Conduct Kaizen and KPI competition. Should effectively program manage the horizontal deployment of the OE best practices across the sites/ functions. Help the sites achieve their financial saving targets and the other KPI targets. Ensure drafting and sharing of the MIS and participate in the OE governance model. Support the organization digitalization journey while engaging in the strategic and tactical digital use cases deployment. B.E/ B. Tech in Industrial/ Production/ Chemical/ Mechanical from Premier Institutes, Certified Lean Sigma Black Belt, Certification in TPM/ Mfg. Excellence/ Business Excellence is desirable. Competencies: Strong communication skills Ability to build a strong working relationship with all stakeholders Demonstrate high levels of Ownership & Accountability. Ability to organize the work, plan well and prioritize based on impact Action-oriented and results-driven. Analytical with strong command over MS Excel, MS PowerPoint, Data Analytics and Minitab Exposure to Industry 4.0 concepts Responsibilities Qualifications B.E/ B. Tech in Industrial/ Production/ Chemical/ Mechanical from Premier Institutes, Certified Lean Sigma Black Belt, Certification in TPM/ Mfg. Excellence/ Business Excellence is desirable

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team Deliver Delivery Management Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter Delivery Management operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects Delivery Management Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix Team Management Team attrition %, Employee satisfaction score Mandatory Skills: IT Operations Management. Experience: 8-10 Years.

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team Deliver Delivery Management Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter Delivery Management operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects Delivery Management Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix Team Management Team attrition %, Employee satisfaction score Mandatory Skills: Oracle Fusion Apps - HCM. Experience: 8-10 Years.

JOB RESPONSIBILITIES The role is in Legal & Compliance shall encompass various tasks including, but not limited to, the following: Work on Data Privacy Information assessment Analyze if the information is needed to preserve or destroy as per regulatory compliances Review and analyze the information available on different applications and create reports in respect to information management plan Assess information that goes out of organization network, approve, or reject the requests as per organization policies Conduct due diligence and compliance activities and prepare reports Perform e-discovery and document review Undertake preliminary trainings/refreshers and diligently execute all assignments Work and prepare data analysis, prepare different reports Review different technical workflows that record data and assess the requirement Coordinate with different teams and provide support on related activities How You Add Value (Including but are not limited to) You have at least 4 - 6 years experience in the legal/corporate department of a fiduciary or have worked in a law firm or experience with Legal service providing industry. You are willing and looking to consolidate and grow your skills and talents in the long term with a company that works in a strong team and results-based environment. You speak English fluently and bring on table: Good exposure to legal documents or legal services and compliance Good understanding on Data Privacy, Information Management program Hands on experience of legal outsourcing services Excellent understanding of data movement in different application Proficiency in using MS Office Suite Experience in Data security, compliance implementation, risk mitigation etc. Experience in writing compliance memos and preparing compliance reports a requirement Ability to perform email/phone outreach to relevant stakeholders and engage on discussions related to quality of assessment output Ability to prepare written summaries using information from variety of sources DESIRED SKILLS & COMPETENCIES Ability to work independently Logical Thinking Excellent communication and writing skills Experience /exposure to similar work environment Exposure to writing reports Ensuring appropriate use of quality methods, tools, and techniques in the project Handling and managing huge data Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed JOB RESPONSIBILITIES The role is in Legal & Compliance shall encompass various tasks including, but not limited to, the following: Work on Data Privacy Information assessment Analyze if the information is needed to preserve or destroy as per regulatory compliances Review and analyze the information available on different applications and create reports in respect to information management plan Assess information that goes out of organization network, approve, or reject the requests as per organization policies Conduct due diligence and compliance activities and prepare reports Perform e-discovery and document review Undertake preliminary trainings/refreshers and diligently execute all assignments Work and prepare data analysis, prepare different reports Review different technical workflows that record data and assess the requirement Coordinate with different teams and provide support on related activities How You Add Value (Including but are not limited to) You have at least 4 - 6 years experience in the legal/corporate department of a fiduciary or have worked in a law firm or experience with Legal service providing industry. You are willing and looking to consolidate and grow your skills and talents in the long term with a company that works in a strong team and results-based environment. You speak English fluently and bring on table: Good exposure to legal documents or legal services and compliance Good understanding on Data Privacy, Information Management program Hands on experience of legal outsourcing services Excellent understanding of data movement in different application Proficiency in using MS Office Suite Experience in Data security, compliance implementation, risk mitigation etc. Experience in writing compliance memos and preparing compliance reports a requirement Ability to perform email/phone outreach to relevant stakeholders and engage on discussions related to quality of assessment output Ability to prepare written summaries using information from variety of sources DESIRED SKILLS & COMPETENCIES Ability to work independently Logical Thinking Excellent communication and writing skills Experience /exposure to similar work environment Exposure to writing reports Ensuring appropriate use of quality methods, tools, and techniques in the project Handling and managing huge data

You are a part of proven, high performance team with an excellent supporting network with development opportunities within GroupM India Opportunity to work as Activation Specialist on big categories and top advertisers in the region and extend your learning opportunities Measures of success: In 3 months: Understanding of Nexus cross-functional teams, their roles and responsibilities Involved from brief to implementation of campaigns for the aligned business Establish confidence in the team through your contribution and value adds while delivering plans to Campaign Delivery Team Involved in plan creation execution for aligned businesses meeting day-to-day requirements Conduct governance team meetings towards achieving product process adherence Co-ordination with CDT on updates/ revisions/ reviews as per aligned frequency Creating integrated media plans across TV, Press, Radio and Digital I/O Buys In 6 months: Handle tactical and implementation planning independently with the team, ensure delivery of KPI as aligned Provide integrated media planning solution for new campaigns Lead the Activation specialist team in meeting the strategy, planning, execution, and reporting requirements Master the art of optimization and prioritization of workflow in case of activity load being higher than team bandwidth to manage the activity volume Ensure timely reporting of media deliverables and reports In 12 months: Ensure Plan QC process optimization right through the year with a tracker Train and build Multi-channel / integrated plan champions within your team Ensure 100% reviews are done with Campaign Delivery Team as per aligned SOP Achieve 100% Nexus process compliance adherence Contribute towards Nexus tool creation / enhancement to enhance efficiency compared to previous annual efficiency benchmark Lead a team of planners by supervising and mentoring them to raise the quality of deliverables Be the lead contact and trusted advisor for any Non-Biddable campaign activation Responsibilities of the role: Following are the responsibilities of the Nexus Activation Specialists and the varying degree of complexity is subject to individual job level: Nexus Activation Specialist team is accountable for tactical planning, buying and execution of Non-Biddable media plans for a set of businesses Nexus Activation Specialist team needs to understand clients media deliverables, GroupM Agency s deliverables and campaign KPI s Review the brief received from Campaign Delivery Team; align with them on the expectation/ output Based on the reviewed and aligned brief, create integrated activation plans In line with SOP Negotiate with Vendors for buying the activation plan including value adds, FCT management campaign execution etc Vendor Relationship Management Create optimize the activation plan meeting the media objectives by balancing the available resources with the constraints Close the optimized plan with Campaign Delivery Team Creating the schedule of the approved plan based on the Scheduling brief Set up campaign platform for Digital activity (wherever required) Working with Nexus mPlan team for campaign execution (campaign go live) Track the live campaigns on daily/ week basis in terms of spot implementation, campaign performance, mid- eavls etc Based on campaign performance/ mid eval analysis, Campaign inflight optimization is compulsorily done for every single campaign In addition to create, implement and manage integrated campaigns : Nexus Activation Specialist team understand media behaviours and how the target audience interacts with media Platform Strategy is effectively embedded in the plan structure based on aligned process Ensure multi-channel / integrated plan solution are provided to CDT wherever required. Work collaboratively with CDT, Nexus Activation Specialists, Nexus mPlan, Nexus AdOps and other Nexus teams (wherever required) to ensure a holistic approach in integrated campaign creation execution Ensure Plan QC process optimization around key deliverables of the Campaign are taken care. Ensure understanding and 100% compliance with both GroupM and Finance processes, policies and procedures Promote knowledge, share and continuous learning around POVs, trends, relevant skills, media channels and technologies to continue nurturing a high-performing team Review output from the Nexus Activation specialist team before delivering to Campaign Delivery team to ensure a best-in-class response Support the Campaign Delivery team in meeting strategy, planning, execution and reporting requirements Ensure smooth working relationship with Campaign Delivery Team and Nexus teams to manage client budgets and deliver on campaign-wise / monthly and annual media KPIs Proactively identify opportunities to improve and enhance clients campaigns and advise CDT accordingly : What you will need: 5+ years of media planning experience; experience in buying will be an added advantage Understanding of Media - TV, Print, Radio Digital Display; and cable to deliver integrated media solution Proven and extensive experience in campaign creation, execution and tracking with meticulous process Able to effectively develop and motivate people to achieve joint goals Able to efficiently prioritize and delegate tasks in a fast-changing environment Excellent knowledge of negotiations and inflation management Industry Software Knowledge usage - YUMI, IRS, TGI, MAP. Understanding of digital tools like ComScore, etc Leadership skills demonstrated by self-confidence, good judgement, sound decision-making, empathic listening, flexibility, self-motivation and ability to challenge the status quo. Excellent communication stakeholder relationship management skills Proactiveness in address and escalate when needed, on any issue that compromises the quality and timeliness of deliverables Team player demonstrated as the ability to receive and provide feedback professionally, thrive and collaborate in a cross-functional environment Strive for excellence demonstrated by setting high standards for yourself and others, committed to continuous improvement and deliver results despite constraints

In this influential role, you will shape and manage a team of dynamic young media specialists who service some of the biggest brands in the region. You will lead a high-performance and proven team with a strong support network and extensive development opportunities within GroupM India . This role offers a unique scope to demonstrate thought leadership , contribute to automation and team building , and set benchmarks for efficiency and effectiveness across the system. Measures of Success In 3 months: You will have a complete understanding of Nexus functioning and work closely with the Account Implementation Head. You will become the effective bridge between the Activation, Strategy, and Buying teams . You will ensure quality and process optimization for key deliverables from the Activation team, including tactical strategy, brief responses, and scheduling. You will establish confidence in the team through your contributions and value-adds. You will effectively prioritize and distribute work across your cluster and handle conflict resolution with various stakeholders. You will provide a technical perspective wherever specific expertise is required. In 6 months: You will demonstrate thought leadership within the team and with key stakeholders. You will ensure the Activation team delivers on KPIs aligned with the Buying and Client's media teams. You will motivate and build confidence in your team to handle client requirements effectively. You will ensure effective Agency Relationship Management is maintained with key stakeholders. You will be the lead contact and trusted advisor for any Non-Biddable expertise in the system and for the client. You will focus on talent retention , minimizing team member fall-out. You will create and implement talent enhancement and leadership programs to upskill your team. You will master the art of optimization and workflow prioritization to manage high activity volumes. In 12 months: You will ensure Plan QC process optimization is implemented through smooth Project Management practices with the Campaign Delivery Team. You will establish solid relationships with the client and internal Nexus, Strategy, and Buying teams. You will build leadership with key star performers across teams and groups. You will train and build Product and planning delivery champions within your team. You will ensure 100% adherence to Key Account Reviews and 100% GroupM Nexus process compliance . You will contribute to the creation or enhancement of new GroupM Nexus tools to achieve higher efficiency. You will lead your team to raise the quality of deliverables to the client. Responsibilities of the Role As the GroupM Nexus Product and Planning Lead , your responsibilities include: Collaborate with all Agency partners , the Implementation Head, and other key stakeholders to ensure shared accountability and deliver value to clients. Proactively identify opportunities to improve campaign delivery benchmarks and advise the Activation team on these enhancements. Provide best-in-class knowledge of Non-Biddable media to GroupM Agency stakeholders and the Campaign Delivery Team. Lead the Product Planning team in meeting strategy input, planning, execution, and reporting requirements. Coach and mentor managers on your team. Review all outputs from the Activation Team before they are delivered to the client to ensure a best-in-class response. Establish solid relationships with the client and the internal Activation and Buying teams. Ensure Platform Strategy is effectively embedded in plan structures based on aligned processes. Ensure 100% compliance with GroupM and finance processes, policies, and procedures . Promote knowledge-sharing and continuous learning to nurture a high-performing team. Skills and Experience 15+ years of relevant work experience , with a minimum of 10+ years of people management experience . Thorough knowledge of media planning at both strategic and implementation levels. Extensive knowledge of traditional and Non-Biddable digital media . Strong analytical, problem-solving, and time management skills . Proven ability to manage key stakeholders and effectively resolve conflicts. Demonstrated leadership skills , including the ability to remove barriers, drive teams toward clear goals, and challenge the status quo. A strive for excellence by setting high standards for yourself and others and focusing on continuous optimization. Ability to build and maintain productive collaboration across teams. A persuasive and effective communicator with excellent stakeholder relationship management skills. A creative and inspirational team leader with strong business process mapping and analytical skills. An ongoing interest in digital marketing , industry trends, best practices, and emerging technologies.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AIand digital innovation are redefining industries and were leading the charge.Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how werescaling advanced technology solutions to help global enterprises work smarter,grow faster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment,love solving real-world problems, and want to be part of a team thats shapingthe future, this is your moment Genpact (NYSE: G) is an advanced technologyservices and solutions company that delivers lasting value for leadingenterprises globally. Through our deep business knowledge, operationalexcellence, and cutting-edge solutions we help companies across industries getahead and stay ahead. Powered by curiosity, courage, and innovation , ourteams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Assistant Manager, Record to Report In this role, we are looking for a strong SME with extensive knowledge of accounting concepts and should have managed a team with a size of 10-15 people. You will be responsible for end to end accounting and reconciliation. Responsibilities • Manage multiple partners • Ensure smooth month end close & reporting every month • Ensure adherence and meeting the KPIs / SLA and review the timely execution of controls • Drive the audit deliverables and timely submission of evidences in line with requirements • Build customer relationship, drive confidence, and improve customer happiness and lead all the process update calls with customers whenever required Qualifications Minimum qualifications • MBA Finance (Candidate with B.Com degree) • Meaningful work experience Preferred qualifications • Candidates with CA Inter degree & Meaningful work experience in General Ledger • Very good written and verbal communication skills • Proficient in MS Office applications, especially in MS excel • Scope for working under different ERP packages – JDE & SAP Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact andtake your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, religion or belief,sex, age, national origin, citizenship status, marital status, military/veteranstatus, genetic information, sexual orientation, gender identity, physical ormental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respectand integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not chargefees to process job applications and applicants are not required to pay toparticipate in our hiring process in any other way. Examples of such scamsinclude purchasing a 'starter kit,' paying to apply, or purchasing equipment ortraining.

PRINCIPAL ACCOUNTABILITIES Improving Customer Sales satisfaction through implementation of Sales operation Standards Dealer Financial Health Management Improving Dealer business performance through Balanced Score Card. To improve quality of sales and dealer systems processes SKILLS AND KNOWLEDGE a) Qualifications MBA / BE. Preferably both b) Work Experience Field sales Or Dealer Sales Process Management 3-6 years of experience Worked in Zonal/Regional office managing Dealers/Sales Processes Preferably Automobile Understanding of Scorecard monitoring, excellence, customer experience, touchpoints, operational excellence, 360 dealer evaluation. Customer delight index, satisfaction index. BEHAVIORAL COMPETENCIES Innovative Creative bent of mind Customer Obsession : Keeping customer first in all aspects Analytical skills Communication skills TECHNICAL COMPETENCIES Exposure to new car sales process Financial Knowledge (PL) Exposure to Channel Management Understanding of Dealer sales Process MS Office - Excel Power point

PRINCIPAL ACCOUNTABILITIES Improving Customer Sales satisfaction through implementation of Sales operation Standards Dealer Financial Health Management Improving Dealer business performance through Balanced Score Card. To improve quality of sales and dealer systems processes SKILLS AND KNOWLEDGE a) Qualifications MBA / BE. Preferably both b) Work Experience Field sales Or Dealer Sales Process Management 3-6 years of experience Worked in Zonal/Regional office managing Dealers/Sales Processes Preferably Automobile Understanding of Scorecard monitoring, excellence, customer experience, touchpoints, operational excellence, 360 dealer evaluation. Customer delight index, satisfaction index. BEHAVIORAL COMPETENCIES Innovative Creative bent of mind Customer Obsession : Keeping customer first in all aspects Analytical skills Communication skills TECHNICAL COMPETENCIES Exposure to new car sales process Financial Knowledge (PL) Exposure to Channel Management Understanding of Dealer sales Process MS Office - Excel Power point

We are seeking a Paid Media Specialist to join our fast-paced team as a Senior Activation Executive. This role is perfect for someone with a strong working knowledge of paid advertising across one or more key channels, such as Google Ads, DSPs (preferably DV360), Facebook, and Instagram . We are committed to your growth, and this position places training and development at its core. Skills and Experience At WPP Media, our culture and people are what drive us to deliver exceptional experiences for both our clients and each other. To thrive in this role, you will embrace our shared core values: Be Extraordinary by leading collectively to inspire transformational creativity. Create an Open environment by balancing people and client experiences while cultivating trust. Lead Optimistically by championing growth and development to mobilize the enterprise. Campaign Management Assist in the development of detailed media plans that align with client objectives and KPIs by using platform planners and connecting with publishers/partners. Set up campaigns end-to-end across relevant platforms. The ideal candidate should have a solid understanding of media strategy and best practices across various channels. Undertake regular quality assurance (QA) checks to ensure campaigns are set up to defined best practice standards. Monitor campaign performance and pacing to ensure activity delivers as expected. Troubleshoot and optimize campaigns to improve performance as needed. Produce detailed and accurate weekly/monthly campaign performance reports , often using Microsoft Excel. Write insightful performance commentary that provides valuable recommendations to clients. Identify trends and recommend on-platform actions to capitalize on or mitigate them. Assist with detailed analysis , including end-of-campaign reporting, quarterly/annual reviews, and standalone projects. Work closely with your line manager to support the delivery of high-quality work for clients. Operational Excellence Effectively manage your time while working on multiple projects simultaneously. Communicate clearly and in a timely manner with internal and external stakeholders via email, chat, video, and in-person. Ensure accurate and timely fulfillment of mandatory agency finance processes to allow for prompt payment/invoicing and minimize finance queries. About You We are looking for a candidate who displays the following attributes: A good foundation in setting up and optimizing paid media campaigns across two or more key platforms, such as Google Ads, DSPs (preferably DV360), Facebook, or Instagram. Training certifications (e.g., Meta Blueprint) are a plus. Experience working in an agency environment (preferably as part of an activation team) is not required but would be beneficial. Comfortable handling large quantities of data and working with numbers/budgets . Experience compiling performance reports for clients and writing insightful commentary is essential. Team-oriented with a collaborative, friendly, and can-do attitude.

Job Summary: The TPM Coordinator is responsible for overseeing the implementation and continuous improvement of Total Productive Maintenance (TPM) activities in the organization. The coordinator will lead efforts to ensure that TPM activities align with JIPM principles, optimize equipment effectiveness, reduce downtime, and foster a culture of proactive maintenance across all departments. The role focuses on improving equipment reliability, optimizing performance, and reducing downtime along with integrating 8 Pillars of TPM and 5S methodology*to foster a culture of continuous improvement and operational excellence. Key Responsibilities: TPM Implementation Strategy: Assist in implementing TPM strategies and processes in line with JIPM standards. Lead and execute the TPM and 5S culture program for the plant as well as guide the company standards within the plant. Develop TPM-related action plans and ensure timely execution of TPM goals. Align all TPM 8 Pillars with the plant s mission of zero losses and drive continuous improvement Training Development: Conduct TPM training for team members at all levels to ensure proper understanding of TPM methodologies. Promote continuous learning to foster a culture of ownership and proactive approach. Support cross-functional teams in developing TPM skills. Continuous Process Improvement: Apply Lean, Six Sigma, TPM and other process improvement methodologies to identify opportunities for process optimization and standardization. Monitor and assess the performance of standardized processes, identifying areas for improvement based on KPIs, audits and feedback from operations teams. Lead and facilitate process improvement projects and Kaizen events aimed at reducing waste, improving efficiency, and increasing process reliability. Monitoring Reporting: Oversee TPM key performance indicators (KPIs) such as Overall Equipment Effectiveness (OEE), downtime reduction, and maintenance cost management. Create and manage daily, weekly, and monthly TPM reports. Lead regular TPM review meetings to assess progress and identify areas for improvement. Root Cause Analysis Problem Solving: Implement problem-solving techniques such as the 5 Whys or Fishbone diagram to identify and address the root causes of equipment failures. Lead efforts in eliminating chronic equipment problems through continuous improvement initiatives. Collaboration Teamwork: Collaborate with all 8 pillars team to ensure smooth integration of TPM practices. Foster a culture of teamwork and shared responsibility for equipment and maintenance activities. Documentation Auditing: Maintain accurate records of TPM activities and audits. Ensure all Circles TPM activities are documented according to JIPM standards. Participate in TPM audits to assess the effectiveness of the maintenance systems. Qualifications: Education: Bachelor s degree in engineering, Mechanical, Electrical, or related field. Experience: Minimum of 8-10 years of experience as TPM Coordinator along with JIPM Excellence Award achievement Knowledge Skills: In-depth knowledge of Total Productive Maintenance (TPM) and JIPM standards. Strong problem-solving and analytical skills. Strong communication and interpersonal skills. Certifications: JIPM TPM facilitator or any related certifications would be an advantage. Personal Attributes: Strong leadership and motivational skills. Excellent organizational skills with att ention to detail. Ability to work independently and in a team. Strong project management skills. About Us: Lucy Group Ltd is the parent company of all Lucy Group companies. Since its origins in Oxford, UK, over 200 years ago, the Group has grown and diversified. The Group s businesses help to advance the transition to a carbon-free world with infrastructure that enables renewable energy, electric vehicles, smart city management and sustainable living. Today we employ in excess of 1,600 people worldwide, with operations in the UK, Saudi Arabia, UAE, India, South Africa, Brazil, Thailand, Malaysia, India and East Africa. Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with remote operation and monitoring. Linking energy generation to consumption, the business specialises in high-performance medium- and low-voltage switchgear for utility, industrial and commercial applications. Key products include Ring Main Units and package substations. Does this sound interesting We would love to hear from you. Our application process in quick and easy. Apply today!

1. Leadership & Team Management: Lead, coach, and develop a team of store managers to ensure efficient and high-performance store operations Foster a positive work culture, encouraging teamwork, accountability, and continuous development Conduct regular store visits, providing on-site support and guidance to address operational challenges Oversee the recruitment, onboarding, training, and performance management of store staff within the cluster 2. Sales & Profitability: Monitor and drive sales performance across all stores, identifying opportunities for growth and improvement Set sales targets and ensure store managers are aligned with objectives, taking corrective actions as needed Develop and execute local sales strategies, promotions, and merchandising initiatives to boost revenue and customer engagement Ensure store profitability by managing expenses, budgets, and inventory effectively 3. Operational Excellence: Ensure consistent execution of company policies, procedures, and standards across all stores Oversee inventory management, product merchandising, and visual presentation to maintain high standards Drive efficient store operations, ensuring store managers adhere to processes related to cash handling, stock management, and loss prevention Regularly assess store performance, identifying opportunities for operational improvements and cost-saving measures. 4. Customer Experience & Satisfaction: Champion a customer-first culture, ensuring high standards of customer service and satisfaction are maintained Monitor customer feedback and implement strategies to address concerns or improve the overall shopping experience Ensure stores are adequately staffed to meet customer needs during peak hours and seasonal periods 5. Reporting & Analytics: Analyse sales data, operational performance, and other key metrics to provide actionable insights for store managers Prepare and deliver regular performance reports to senior management, highlighting achievements, challenges, and growth opportunities Use data to forecast trends, anticipate issues, and make informed decisions that drive store performance. 6. Compliance & Safety: Ensure all stores comply with local, state regulations, including health and safety standards Monitor adherence to company safety protocols and risk management practices to safeguard employees and customers Address and resolve any operational or compliance issues promptly 7. Strategic Initiatives: Assist in the development and execution of regional or national initiatives such as product launches, special promotions, or seasonal campaigns Work with senior management to align store operations with broader business objectives and company vision. Skills & Competencies: Strong leadership and team management skills, with the ability to motivate, develop, and retain talent Excellent communication, interpersonal, and problem-solving skills Strong business acumen, with the ability to analyse performance metrics and implement strategies to drive results Ability to manage multiple stores and priorities simultaneously, with a focus on detail and operational efficiency Proficient in retail management software and Microsoft Office Suite Flexibility to travel within the assigned cluster and work outside regular business hours when required Strong organizational skills and the ability to thrive in a fast-paced retail environment.

1. Leadership & Team Management: Lead, coach, and develop a team of store managers to ensure efficient and high-performance store operations Foster a positive work culture, encouraging teamwork, accountability, and continuous development Conduct regular store visits, providing on-site support and guidance to address operational challenges Oversee the recruitment, onboarding, training, and performance management of store staff within the cluster 2. Sales & Profitability: Monitor and drive sales performance across all stores, identifying opportunities for growth and improvement Set sales targets and ensure store managers are aligned with objectives, taking corrective actions as needed Develop and execute local sales strategies, promotions, and merchandising initiatives to boost revenue and customer engagement Ensure store profitability by managing expenses, budgets, and inventory effectively 3. Operational Excellence: Ensure consistent execution of company policies, procedures, and standards across all stores Oversee inventory management, product merchandising, and visual presentation to maintain high standards Drive efficient store operations, ensuring store managers adhere to processes related to cash handling, stock management, and loss prevention Regularly assess store performance, identifying opportunities for operational improvements and cost-saving measures. 4. Customer Experience & Satisfaction: Champion a customer-first culture, ensuring high standards of customer service and satisfaction are maintained Monitor customer feedback and implement strategies to address concerns or improve the overall shopping experience Ensure stores are adequately staffed to meet customer needs during peak hours and seasonal periods 5. Reporting & Analytics: Analyse sales data, operational performance, and other key metrics to provide actionable insights for store managers Prepare and deliver regular performance reports to senior management, highlighting achievements, challenges, and growth opportunities Use data to forecast trends, anticipate issues, and make informed decisions that drive store performance. 6. Compliance & Safety: Ensure all stores comply with local, state regulations, including health and safety standards Monitor adherence to company safety protocols and risk management practices to safeguard employees and customers Address and resolve any operational or compliance issues promptly 7. Strategic Initiatives: Assist in the development and execution of regional or national initiatives such as product launches, special promotions, or seasonal campaigns Work with senior management to align store operations with broader business objectives and company vision. Skills & Competencies: Strong leadership and team management skills, with the ability to motivate, develop, and retain talent Excellent communication, interpersonal, and problem-solving skills Strong business acumen, with the ability to analyse performance metrics and implement strategies to drive results Ability to manage multiple stores and priorities simultaneously, with a focus on detail and operational efficiency Proficient in retail management software and Microsoft Office Suite Flexibility to travel within the assigned cluster and work outside regular business hours when required Strong organizational skills and the ability to thrive in a fast-paced retail environment.

Primary Responsibilities: - Develop and continuously train operational teams in quality and Lean concepts - Drive Continuous Improvement - Quantitative and qualitative to improve Supply Chain costs, quality, and service - Develop analytics that support team KPI improvement and deep dive analysis to identify root cause and implement corrective action - Plan and monitor SCM Internal Process Audits (Last mile, Middle mile, Order Processing, Inventory, Inbound) and report the gaps/non-conformance to SCM Process Team. - Preparing annual Quality audit plans, carrying out periodic inspections and providing performance reports that include observations and recommendations. - Work with the DC and Distribution teams to ensure internal and external audit compliance and timely actions on OFIs if any - Ensure Corrective action and preventive actions implementation across DCs and XDs against OFIs - Identify and own projects to curb repeated non-conformities in the processes. - Provide management with project status updates, feedback, and appropriate reporting on key Quality Audits and lean methodology implementation results. Utilize WMS, TMS, OMS, SFDC to have an insight of Various KPI trend across DCs and XDs and report any significant deviations. Skills Required: - Education: Bachelors degree in Supply Chain Management, Master’s degree (Preferably in Supply chain, Operations) - Experience: 5+ years of experience in supply chain, +1 years in process excellence, Quality assurance within the retail or electronics industry. - Technical Skills: Functional Knowledge in Warehouse Management System, Transport Management System, Order Management System, Understanding of lean supply chain concepts, six sigma, Kaizen Analytical Skills: Strong analytical and problem-solving abilities with a data-driven mindset.

1. Training to Employees related to Shop Floor Transformation Initiative awareness,5S, 7QC Tools & other topics. 2. Area Effectives Team performance check & its feedback for improvement. 3. Area Effectives Team assessment & scoring for ALL Area Effectives Team on monthly basis. 4.Training to employees about Shop Floor Transformation Initiative related activities. 5.CANDO team performance check & feedback for its improvement. 6.Inititives to adapt the lean & six sigma tools to the site. 7.Organizing rewards & recognition program for plant best suggestion/KAIZEN 8.Support the site leadership team with the tools useful for the right improvement projects selection process. 9.Continuos Value stream update on all future state Value Stream Mappings & action plans. 10.Prepartion & communication of Monthly MIS for site Key Performance Indicators, Shop Floor Transformation Initiative & Projects. 11.Participating in the Area Effectives Team Meetings to observe the progress & to identify the common problems & escalate them. 12.Approval for project saving by raising 2B2 for projects. 13.Solve the Area Effectives Team & CANDO related queries raise by concern dept. 14.Organising periodic events for 5S, Cleaning Lubrication Inspection tightening Adjustment, Abnormality analysis & One Point Lessons. 15.Online training to operators related to Shop Floor Transformation Initiative Activities. 16.Monthly Area Effectives Team review on progress & improvement areas with plant steering committee. Responsibilities Qualifications Required certification: Six sigma green belt/ Six sigma black belt

.The role is primarily focused on Quarterly Valuations, Fund returns, Investor performance, & Financial reporting functions for the real estate investments. Key Responsibilities1. Valuation Reporting - Coordination and managing quarterly valuation processes - Generation of fund level returns and related materials to facilitate meetings with various stakeholders - Key input reconciliations between valuation/accounting systems - Quarterly investor and financial reporting deliverables 2. Perform ad-hoc/on-going analysis and reporting for senior management 3. Participate and lead various technology and process improvement initiatives 4. Other ad hoc tasks/projects 5. Cross-functional exposures through various work processes 6. Able to build and maintain relationships and navigate diverse stakeholders 7. Works closely with other offices in New York, Hong Kong, and other Asia offices Required Skills: Candidate must be a Post Graduate with knowledge of Finance 1.5 - 2 years of accounting/finance/ Valuations / Reporting experience Strong project management & multitasking skills Having technical knowledge about macros, Power BI etc. is a plus Attention to detail, Proactive Team player & Strong Analytical Skills Strong MS Office skills (MS Excel, MS PowerPoint and MS Word) The profile involves effective communication across Clients facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Job TitleSr. Team Lead ControlsJob Description Senior Team Lead: Controls Reports to Project Manager Engineering Manager Engineering As a Lead for Controls Engineers in Vanderlandes Airport and Parcel Solutions (APS) business unit, you will contribute to designing and implementing control systems for large-scale BHS and parcel handling systems. This position offers the opportunity to manage Controls teams, oversee the integration of complex hardware and software systems, and deliver high-impact solutions that ensure operational excellence in airports and parcel hubs worldwide. Key Responsibilities: Developing team, Manage escalation in teams of direct reports. Develop the right competences and skills in group. Allocate resources to projects, maintain day to day resource planning, manage operational resource escalations, manage hiring and subcontracting. Analyse training needs and execute training plan. Consultant for sales engineering, project management, service, R&D Monitor and mitigate risks and opportunities in projects. Stimulate continuous improvement in department- Initiate manage improvements. Maintain and improve the specialism area of his/her group. Contribute to the improvement of department KPIs. Validate system performance through thorough FAT/SAT testing. Quickly address control system issues to minimize downtime and disruptions. Deep knowledge of control systems, including hardware and software integration. Willingness for short travel internationally for project oversight and team management. Key Competencies: Strong leadership and team management skills, with the ability to guide teams to successful project outcomes. Experience to manage the team of 15+ engineers. Excellent communication and collaboration skills, particularly in a global, high-demand project environment Excellent organizational and planning abilities, ensuring control systems are delivered on time and within budget. A proactive approach to innovation, driving improvements in control system design and implementation. Hard Skills: Sound Knowledge of Siemens PLC and Allen Bradley PLC. Oversee the design and execution of control systems, ensuring integration of hardware and software components (including PLC systems) for BHS and parcel handling projects. Collaborate with mechanical, electrical, and software engineering teams to align control system designs with broader project goals. Guide team in detailed project plans and schedules, ensuring all control system activities are aligned with project timelines and budgets. Drive standardization efforts, implementing process improvements that enhance the efficiency and reliability of control systems across multiple projects. Manage and mentor a team of controls engineers, ensuring alignment with project goals and fostering a culture of collaboration and technical excellence. Provide technical expertise throughout the commissioning phase, ensuring a smooth handover to the customer. Qualifications Bachelors degree in electronic, electrical engineering, Instrumentation Engineering, or a related field. 10-12 years of experience in PLC programming, particularly Siemens, preferred experience in Airport material handling system and parcel solutions

Senior Manager of Job Description:- Position: Senior Manager - Plant Operations Job Location: Mumbai Working Days:- 6 Days working Experience Required- 15+ Years Job Purpose :- The Sr. Manager Operations of Plant Operations will oversee the end-to-end operations of the manufacturing facilities, ensuring efficiency, cost-effectiveness, safety, and compliance. This role demands strategic leadership to achieve operational excellence while aligning plant performance with organizational goals. Roles & Responsibilities 1. Strategic Planning & Leadership: Develop and implement strategies to enhance plant efficiency, productivity, and profitability. Align operations with organizational objectives, ensuring short-term and long-term goals are met. Lead plant capacity expansion and modernization projects to meet market demand. 2. Operations Management: Oversee daily operations of manufacturing units, ensuring high-quality output and on-time delivery. Optimize resource utilization (manpower, materials, and equipment) to achieve production targets. Establish and monitor KPIs to drive continuous improvement. 3. Financial Management: Prepare and manage plant budgets, ensuring cost control and profitability. Analyze financial data and make data-driven decisions to enhance cost efficiency. 4. Safety & Compliance: Implement and enforce strict safety protocols, ensuring a zero-accident environment. Ensure compliance with regulatory, environmental, and legal requirements. 5. Team Management: Lead and mentor plant managers and cross-functional teams to achieve organizational objectives. Foster a culture of accountability, innovation, and excellence. Identify and implement training programs to upskill employees. 6. Continuous Improvement: Drive Lean Manufacturing, Six Sigma, and other best practices to reduce waste and improve operational efficiency. Innovate processes and adopt technology to enhance productivity. Education and Experence :- Strong leadership and decision-making skills. Excellent understanding of manufacturing processes, supply chain, and quality control. Expertise in Lean Manufacturing, Six Sigma, or other operational excellence methodologies. Exceptional communication and interpersonal abilities. Financial acumen and analytical skills. Education: Bachelor's degree in Engineering/Industrial Management or related field (MBA preferred). Experience: 20+ years in plant operations, with at least 10 years in a senior leadership role. Proven track record of achieving operational excellence and driving organizational growth. Please share your resume on kirti@consultingkrew.in Regards, Kirti Yadav Senior HR Recruiter Cell - 9811438411 LinkedIn - https://www.linkedin.com/in/kirti-yadav-5aa178367/

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Health and Welfare (HW). Experience1-3 Years.

Principal Accountabilities:Key activities and decision-making areas Following a Recruiter screening resumes, reach out to prospective candidates for availability to coordinate an interview. Schedule meetings, interviews, HR events etc. and maintain the teams agenda. Liaise with individuals and candidates including confirming date, time, location (Bookit) and Zoom details Send Outlook calendar detail with information. Dispositioning candidates through workday for their respective business area and will provide support with any other Adhoc campus related tasks. Processing candidate expenses, third party vendor invoices from campus events, pulling CV books etc. Knowledge & Experience / Qualifications( Forthe role not the role holder.Minimum requirements of the role.) Post graduate in HR with 2-4 years of relevant experience, in HR domain. Proven ability to project manage migrations of new processes and exposure to diverse/multi-culture work environments with strong organization, time management and prioritization skills. Excellent communication skills and presentation skills are mandatory, as are good tact and diplomacy, as the role requires relationship management with other individuals and teams within the company. Global Exposure and experience in multi-tasking. Prior experience as HR coordinator is preferred. Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks EMEA HR Coordinator Principal Accountabilities:Key activities and decision-making areas Following a Recruiter screening resumes, reach out to prospective candidates for availability to coordinate an interview. Schedule meetings, interviews, HR events etc. and maintain the teams agenda. Liaise with individuals and candidates including confirming date, time, location (Bookit) and Zoom details Send Outlook calendar detail with information. Dispositioning candidates through workday for their respective business area and will provide support with any other Adhoc campus related tasks. Processing candidate expenses, third party vendor invoices from campus events, pulling CV books etc. Customers / Stakeholders Liaise with various onshore teams HR Recruitment team as appropriate Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed