2100 Operational Excellence Jobs - Page 7

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Geographic Info. Systems(Car support).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Retail Banking(Card Operations) .

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Contract Management.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Payroll(HCM). Experience1-3 Years.

EMEA Generalist As an HR Generalist, you will be responsible for driving day to day HR activities & will be managing employee onboarding/offboarding, employee database management on Workday & helping in preparing standard operating procedures. Key responsibilities Responsible for managing onboarding process for EMEA region & updating new joiner profiles on Workday Auditing new joiner Workday profile & managing hiring documents Preparing weekly trackers, report, onboarding email for the upcoming new joiners Completing new hires background check process via Sterling Preparing weekly new joiner background check report Responsible for Terminating employee on Workday Managing termination process Employee documentation, preparing exit email Tracking terminated employees details Managing visa applications and settled/pre-settled status for new hires/transfer employees Maintaining weekly tracker for visa applications & other immigration cases Managing adhoc request & data management Employee Performance Management - Responsible for generating & analyzing 360 feedback reports for HRBPs, HR team, Updating employees details on 360 sites Engagement Survey Responsible for creating heatmaps, adhoc reports, deck preparation for various business units Responsible for providing required access to HRBPs Working on Adhoc reports Adhoc Workday request Changes EAs for professional, Update employee details on Workday POA process (Power of Attorney) Preparing organizational charts for Luxembourg, Milan, Germany, France Employee database management on SharePoint and Workday. Creating tickets on service desk for adhoc requests Absence Management Responsible for approving visa sponsored employee timesheets on Workday. Expenses ManagementManaging stakeholders expenses on Concur Analyst EMEA Generalist As an HR Generalist, you will be responsible for driving day to day HR activities & will be managing employee onboarding/offboarding, employee database management on Workday & helping in preparing standard operating procedures. Key responsibilities Responsible for managing onboarding process for EMEA region & updating new joiner profiles on Workday Auditing new joiner Workday profile & managing hiring documents Preparing weekly trackers, report, onboarding email for the upcoming new joiners Completing new hires background check process via Sterling Preparing weekly new joiner background check report Responsible for Terminating employee on Workday Managing termination process Employee documentation, preparing exit email Tracking terminated employees details Managing visa applications and settled/pre-settled status for new hires/transfer employees Maintaining weekly tracker for visa applications & other immigration cases Managing adhoc request & data management Employee Performance Management - Responsible for generating & analyzing 360 feedback reports for HRBPs, HR team, Updating employees details on 360 sites Engagement Survey Responsible for creating heatmaps, adhoc reports, deck preparation for various business units Responsible for providing required access to HRBPs Working on Adhoc reports Adhoc Workday request Changes EAs for professional, Update employee details on Workday POA process (Power of Attorney) Preparing organizational charts for Luxembourg, Milan, Germany, France Employee database management on SharePoint and Workday. Creating tickets on service desk for adhoc requests Absence Management Responsible for approving visa sponsored employee timesheets on Workday. Expenses ManagementManaging stakeholders expenses on Concur Analyst EMEA Generalist As an HR Generalist, you will be responsible for driving day to day HR activities & will be managing employee onboarding/offboarding, employee database management on Workday & helping in preparing standard operating procedures. Key responsibilities Responsible for managing onboarding process for EMEA region & updating new joiner profiles on Workday Auditing new joiner Workday profile & managing hiring documents Preparing weekly trackers, report, onboarding email for the upcoming new joiners Completing new hires background check process via Sterling Preparing weekly new joiner background check report Responsible for Terminating employee on Workday Managing termination process Employee documentation, preparing exit email Tracking terminated employees details Managing visa applications and settled/pre-settled status for new hires/transfer employees Maintaining weekly tracker for visa applications & other immigration cases Managing adhoc request & data management Employee Performance Management - Responsible for generating & analyzing 360 feedback reports for HRBPs, HR team, Updating employees details on 360 sites Engagement Survey Responsible for creating heatmaps, adhoc reports, deck preparation for various business units Responsible for providing required access to HRBPs Working on Adhoc reports Adhoc Workday request Changes EAs for professional, Update employee details on Workday POA process (Power of Attorney) Preparing organizational charts for Luxembourg, Milan, Germany, France Employee database management on SharePoint and Workday. Creating tickets on service desk for adhoc requests Absence Management Responsible for approving visa sponsored employee timesheets on Workday. Expenses ManagementManaging stakeholders expenses on Concur Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Mandatory Skills: Teradata. Experience5-8 Years. Please find the Teradata JD Below Good understanding of DWH Good Experience in Teradata (Bteqs), Oracle and SQL Server ETL Knowledge like (Informatica) BI Knowledge (like Power BI or looker) Basic Shell scripting Scheduling tools like (Maestro) Good understanding of CICD in Azure DevOps or GitHub, with knowledge of Jenkin Jobs Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Teradata. Experience5-8 Years.

Are you interested in shaping the future of Amazon Transportation Services (ATS) for our Surface Transportation operations? Do you want to work in a large scale organization, but with a start-up feeling? Do you want to create processes, operating models, and drive Amazon network improvements? Do you have a strong passion for continuous improvement and implementing methodologies such as Six Sigma and Lean? EU Amazon Transportation Services ACES (Amazon Customer Excellence System) team is seeking a highly skilled and motivated person as a Sr Process Expert to help develop a world class middle mile process that delivers goods on time at the best cost. This position will support Amazon Transportation Services and drive operational excellence and project management across the entire EU Fulfillment Center, Sort Center, Air Node, and Delivery Station network. A successful candidate will have experience managing large and complex projects with bias for action needed in a startup environment. A successful candidate will demonstrate: Passion for continuous improvement and developing mechanisms to reduce defects Willingness to roll up your sleeves and do whatever is necessary; owner mentality Strong change management and implementation experience, including a demonstrated ability to engage effectively with high levels of management Ability to think strategically and execute methodically Ability to drive projects from initially ambiguous states Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases Demonstrated ability to write detailed project and business plans. High attention to detail and proven ability to manage competing priorities simultaneously Drive network level excellence by designing and implementing systems, metrics and programs that maximize compliance, productivity and continuous improvement. Build strong partnership with operations field leaders to identify impact of new business initiatives and successfully integrate and deploy them onsite. Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers. Work with technology teams and product managers to develop new tools and systems to support the growth of the business. Support to improve the vision, content, and delivery of standard work and ACES Training program. Create benchmark standards and audit process Analyze and solving operational barriers with a focus on understanding root causes. A day in the life As a Senior Process Expert, you ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You ll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks. Senior Process Experts have significant responsibilities, and you ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion. About the team Amazon couldn t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you ll help Amazon s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination quickly, conveniently and sustainably. Bachelor s Degree in supply chain management, engineering, or other technical field (or higher) or extensive Amazon experience Proven progressive responsibility in warehouse operations, logistics, transportation planning, carrier management, supply chain or related field Exposure to program and project management Demonstrable experience managing cross-functional and regional programs influencing different stakeholders groups Advanced MS Office skills, particularly Microsoft Excel Highly analytical and comfortable with large analyses Able to quickly distill down complex operating models and identify opportunities Ability to operate at both a strategic and operational level. Credible and impactful both with Senior Operational and Business Leaders as well as on the shop floor Writing SQL queries, knowledge of Python, Visual Basic, Tableau or other technical tools

For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Key Responsibilities: Manage 24x7x365 system administration operations, including O/S and server support across production, development, and internal IT environments. Troubleshoot, tune, upgrade, and monitor Windows and ESXi infrastructure. Setup and maintain hardware, including Dell/HP servers, and coordinate with vendors for hardware issue resolution. Perform datacenter management, including infrastructure asset management, license compliance, and reporting. Install and configure Windows and ESXi OS, ensure server hardening, and administer file servers and user-level permissions. Manage WSUS for patching, version upgrades, and maintaining patch compliance. Configure and manage Windows cluster infrastructure. Mitigate vulnerabilities identified during VAPT scans. Administer Virtual Center, ESXi, VRA, SRM, and Disaster Recovery (DR) setups and conduct regular DR drills. Provide audit evidence and support security audits. Maintain knowledge of ITIL processes such as Incident, Change, and Problem Management. Preferred Qualifications: Experience with Cisco Hyperflex, Dell VxRail is advantageous. Familiarity with VMware ESXi patching/upgrade, VMware Update Manager, baseline creation, and host profile management. VMware and/or Windows certification. Good understanding of ITIL processes and audit compliance. Good-to-Have Skills: Automation and scripting knowledge. Basic networking concepts. Experience with Citrix Xen. Familiarity with AWS or VMC environments. Requirements: Strong communication skills and flexibility to work in shifts. Proven experience in Windows and ESXi infrastructure management. Knowledge of security and compliance best practices, including audit processes. This position offers an exciting opportunity to work with cutting-edge infrastructure and technology while contributing to the operational excellence of the organization. What does the future of the air transport industry look like to you? Whether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Manager - Cloud & Security Operations Role Purpose: As Manager, Cloud Security & Operations, you will manage and develop a world class team of cloud security and operations engineers to help achieve Accelya s business objectives. This position will be responsible for operations within Accelya s cloud hosted environments as well as ensuring ongoing security best practices and hardening techniques. The focus will be on instilling a culture that promotes operational excellence in line with Accelya s global business strategy, values and missions Duties & Responsibilities: Managing and developing a high performing team of cloud security and operations engineers Hands on involvement with architecture and break/fix escalation support/resolution Supporting individual contributors reporting to you in their career development and growth Coordinating execution and collaborating across multifaceted teams to unblock cross-cutting projects that may represent the most pressing needs of the organization Architecting security controls to pass industry standard compliance audits Preparing Accelya s cloud platform to efficiently execute incident response activities & investigations Knowledge, Experience & Skills: 3+ years as a cloud security & operations engineering manager in multiple environments 3+ years in-depth knowledge of the AWS or equivalent CSP tech stack 2+ years experience in information security engineering 2+ years experience leading people at a high proficiency level Familiarization of Cloud IDS, WAF, VPC Security, SIEM Analytics, Certificate & Secrets Management, Anti-Botnet Security Understanding of information compliance standards like PCI, SOC 2.

A TRS Technician is responsible for safely and professionally operating casing running equipment at various rig/field sites, and providing maintenance and repair to company s equipment to keep it in working condition and in compliance with manufacturer s and company s quality standards. Essential Functions: Understand the basics and functionality of Tubular Running Service (TRS) Manual Handling Equipment, Power Equipment, Bucking Units and Thread Monitoring Systems as it applies to the assigned business segment. Handle and operate casing running equipment, including: casing running tools, power tongs, elevators, power slips, control panels, and hydraulic power units. Work with hand tools and operate hydraulically activated equipment Rig up, run, and rig down various components on a drilling rig. Communicate clearly and professionally with all rig, customer, and Parker Wellbore personnel. Maintain a safe working environment by wearing personal protective equipment (PPE), checking the tools and equipment, keeping the work area neat, organized and free of hazards, and following Parker Wellbore Life Saving Rules, as well as location-specific and customer QHSSE Policies and Procedures. Accountable for safe operation of all Parker Wellbore equipment. Ensuring the highest standard of workmanship produced is in accordance with the company expectations and as per customer, regulatory standards and specifications. Reporting hazards on location, with equipment and other work place, or short comings in the existing controls, to a superior without delay. Make recommendations for the safe execution of the job and report any unsafe acts, near misses, or incidents. Attend all customer and Parker Wellbore QHSSE meetings, safety training, equipment training, and medical checks as required. Obtain required authorization and/or training before undertaking any task. Support continual improvement of the integrated management system by expressing better and safer ways to perform tasks and improve policies and procedures. When on stand-by, stay in contact with the Operations Supervisor and coordinate further actions. Other tasks requested by the TRS Lead or Field Service Supervisor. Additional Functions: Operational Excellence in operating Tong and Cam High school diploma or equivalent is preferred Mechanical aptitude and basic understanding of hydraulic and mechanical/electronic systems. 3-5 years of relevant experience with mechanical, electronic, hydraulic equipment or similar experience in rig operations. Basic knowledge of tubular handling equipment, including: casing running tools, power tongs, elevators, power slips, control panels, and hydraulic power units. Must possess the ability to work with hand tools and operate hydraulically activated equipment. Must possess the ability to rig up, run, and rig down various components on a drilling rig. Fast learner, results oriented, strong interpersonal skills, works cooperatively with others and independently as directed by supervisor. Good customer service skills. Must have the ability to adapt positively to changes in policies, procedures and priorities, or work environments. Additional qualifications, skills and abilities: Operational Excellence in operating Tong and Cam Position Competencies: Initiating & Driving Change Acts as a catalyst for and takes responsibility for leading, directing, and managing organizational change Develops new insights into situations and applies innovative solutions Creates work environment that encourages creative thinking and innovation Drives step changes in how the company operates Understands how to change and addresses not only systems and processes, but also cultural aspects of change Is good at bringing the creative ideas of others to market Develops a change strategy that includes milestones and timelines Accurately assesses the potential barriers and resources necessary for change initiatives Understands and supports the need for change Envisions and articulates the intended result of the change process Provides direction and focus during the change process Helps to generate support of the changes throughout the organization Identifies and enlists allies who support the change process Provides resources, removes barriers, and acts as an advocate for those initiating change Result Focused Establishes clear, specific performance goals, expectations, and priorities Can be counted on to exceed goals successfully Is constantly and consistently one of the top performers Very bottom-line oriented Steadfastly pushes self and others for results Navigates quickly and effectively to resolve problems and obstacles Persists to complete tasks / responsibilities, even in the face of difficulties Develops a sense of urgency in others to complete tasks Operates with personal ownership and looks for ways to improve performance all the time Challenges him- or herself and others to raise the bar on performance Focuses people on critical activities that yield a high impact Holds self and others accountable for delivering high-quality results on time and within budget (e.g., models high work standards and demands the same from others) Team Work Blends people into teams when they are needed Creates strong morale and spirit in his/her team Shares wins and successes Fosters open dialogue Lets people finish and be responsible for their work Seeks consensus among diverse viewpoints as a means of building group commitment Defines success in terms of the whole team Creates a feeling of belonging in the team Values the contributions of all team members Creates an environment that encourages open communication amongst team members Creates an environment that encourages collective problem solving amongst team members Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers Gets first-hand customer information and uses it to understand customers business issues and needs for improvements in products and services Acts with customer in mind Establishes and maintains effective relationships with customers and gains their trust and respect Genuinely enjoys working with customers to build long-term partnerships Creates a sense of customer focus throughout their team/ department/ business unit Physical demands and work environment: Ability to walk on uneven ground (gravel, rocks, mounds, ice) Ability to ascend and descend ladders, stairs, scaffolding, and/or ramps while carrying tools requiring a reasonable degree of physical stamina and agility and involving moderate to severe physical exertion Ability to comprehend, remember, and follow verbal and written directions and comply with Company policies, procedures and standard.

Job Snapshot We re looking for a Senior Technical Program Manager (TPM) to join our Technical Solutions team and lead strategic, customer-facing solution projects. This is a highly experienced, individual contributor role that combines the technical expertise of a Solutions Architect with the disciplined execution of a seasoned TPM. You ll work directly with enterprise customers, internal engineering, product, and services teams to deliver complex technical programs that generate measurable business value. If you enjoy bringing clarity to chaos, translating business needs into scalable technical solutions, and owning delivery from start to finish we want to hear from you. What s in it for you? Be the technical owner and advisor for enterprise customer engagements designing, guiding, and delivering scalable solutions. Own timelines, risk mitigation, and stakeholder alignment across all levels, fostering transparent communication around shared outcomes and customer expectations. Drive end-to-end execution of technical programs across integrations, data pipelines, custom reporting, and automation workflows. Manage cross-functional delivery across Engineering, Product, and Services to ensure high-quality outcomes. Communicate with precision from technical deep dives to executive-level status updates. Collaborate with Sales and Pre-Sales for scoping, and with Customer Success to drive post-go-live adoption. Own timelines, risk mitigation, and stakeholder alignment across all levels, fostering transparent communication around shared outcomes and customer expectations. Serve as the primary TPM interface for strategic enterprise customers - leading technical planning, progress reviews, risk discussions, and ensuring alignment among diverse stakeholder groups. Define, implement, and continuously evolve solution delivery standards, customer onboarding playbooks, and escalation management procedures to enable consistent, scalable service excellence. Build and institutionalize reusable frameworks and tools to enable predictable, repeatable execution in a fast-paced, dynamic customer-facing delivery environment. Act as the connective tissue across the services organization, bridging strategy with execution and aligning efforts between Professional Services (PS), Managed Services (MS), Customer Success Managers (CSMs), and Support teams. Lead operational excellence initiatives focused on process optimization, automation, and scalability to support growing customer demands and business complexity. Define and track key delivery metrics and KPIs (e.g., SLA adherence, escalation resolution time, customer satisfaction, throughput) with a focus on continuous improvement and scale readiness. Bring strong T-shaped technical expertise - deep understanding of relevant technologies, architectures, and integration points to effectively evaluate technical feasibility, risks, and solutions. Operate with an enterprise mindset, addressing complex, multi-stakeholder environments, compliance requirements, and large-scale deployments. Deliver executive ready communications on delivery status, risk posture, and critical decisions to senior leadership and customer executives. We d love to hear from you, if you: 10+ years of total experience in technical program management roles. Demonstrated success in similar TPM roles within enterprise technology companies, managing strategic, technical, and customer-facing delivery in services or solutions teams. Proven ability to operate effectively at the intersection of technology, process, and customer engagement in complex, matrixed organizations. Proven ability to lead enterprise programs with customer-facing responsibilities. Strong technical foundation in APIs, integrations, SSO, ETL tools, databases, scripting, and cloud architectures. Skilled in driving large-scale initiatives involving cross-functional teams, multiple stakeholders, and high business impact. Exceptional project leadership, stakeholder management, and communication skills. A sharp business and product mindset you understand the why, not just the how. Comfort with ambiguity, ownership, and fast-paced environments. Our culture & accolades As an organization, it s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth. Our culture reflects our employees globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together. Mindtickle is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.

Are you ready for a new beginning? We need your talent, knowledge and dedication to better our world with biology. Our purpose points the way In Novonesis, we know that solutions rooted in biology can help solve humanity s biggest challenges. Since we began more than a century ago, this has been our guide. It s how weve gotten so far. And it s how well impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. We re here to better our world with biology. How You ll Make an Impact: Second-Line Support: Provide expert-level troubleshooting for order-to-cash system, solution, and process issues, including but not limited to e-commerce and EDI (Electronic Data Interchange) integration. Cross-Functional Coordination : Collaborate with regional Customer Service & Logistics teams, Product and Process Owners, SAP functional teams, and Salesforce development teams to identify, escalate, and resolve issues effectively. Documentation : Accurately document identified issues, resolution steps, and ongoing fixes to create a reliable knowledge base. Optimization : Provide actionable insights and recommendations to Product and Process Owners for process, solution, and system optimization. Propose innovative ideas for new processes, tools, or systems to improve operational efficiency and customer satisfaction. Stakeholder Communication : Maintain clear and consistent communication with stakeholders, providing regular updates on issue resolution performance and progress. What You ll Bring to the Team: To succeed in this role, you should have: Strong Knowledge of Order-to-Cash Processes : A solid understanding of the end-to-end order-to-cash workflows and their importance in supply chain operations. Technical Expertise : Working knowledge of SAP SD (Sales and Distribution) and Salesforce is essential for success in this position. Exceptional Communication Skills : Ability to collaborate effectively with colleagues at all levels of the organization and clearly convey technical concepts to non-technical stakeholders. Analytical Mindset : A strong analytical approach paired with curiosity to investigate and resolve complex issues. Solution-Oriented Attitude : A pragmatic and proactive mindset to navigate challenges and uncertainties with a focus on achieving effective outcomes. Why Join Us? Contribute to meaningful projects that drive operational excellence and customer satisfaction. Work in a collaborative and inclusive environment where innovation is encouraged. Gain exposure to cutting-edge systems and processes in a global supply chain setting. Opportunity for professional growth and development within a dynamic organization. Technical Expertise Good working knowledge of Microsoft Tools Must have Knowledge on MS Excel in combing and analyzing data. Awareness of ERP tools. (eg - SAP, Oracle etc) Education Bachelor s degree in engineering/ science/ commerce Proficiency in spoken and written English is required. Experience 0-2 years of professional experience. Proficient in SAP and Microsoft Excel , with strong skills in data analysis. Hands-on experience with Salesforce is highly desirable. Demonstrated ability to take ownership and drive tasks independently. Strong understanding of cross-functional business processes . A self-starter with a proactive attitude and a willingness to learn new skills. Comfortable working in a new team setup and open to rotational shifts . Good working knowledge of Microsoft Office tools (Word, PowerPoint, Outlook, etc.). Could our purpose be yours? Then apply today! At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV. Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status. Want to learn more? Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com Not the right fit for you? Even if this job isnt the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral! Please check out our other open positions. The right fit for you could just be a few clicks away. Stay alert: Avoid recruitment scams At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following: Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process. Novonesis does not make employment offers without conducting interviews with candidates. If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.

Location : Bengaluru, India Reports To: Chief Customer Officer (CCO) Experience: 12-15+ years in customer success, customer support, or customer operations in B2B SaaS or enterprise tech environments About Exotel Exotel is one of Asia s largest and most trusted customer engagement platforms. From voice to SMS, WhatsApp to AI-led contact center intelligence, we help businesses deliver seamless, secure, and scalable conversations with their customers. As we grow, our focus remains on customer centricity, operational excellence, and smart automation to power the next generation of experiences. Role Overview We are seeking a strategic and execution-oriented Head of Customer Operations to lead the next phase of operational excellence at Exotel. This role will be central to driving Voice of Customer (VoC) programs, building scalable processes, leveraging AI and automation, and delivering predictable outcomes across the customer journey. You will work cross-functionally with Product, Technology, Growth, Customer Success, Delivery, and Support teams to build a tightly connected operating rhythm and ensure customer impact is front and center across the organization. Key Responsibilities 1. Champion Customer Centricity & Voice of the Customer Institutionalize structured VoC programs (NPS, CSAT, churn signals, journey pain points) across internal and cross-functional teams. Implement and leverage AI-driven sentiment analysis and conversation intelligence to identify systemic issues and opportunities. Drive closed-loop feedback mechanisms in collaboration with Product and Tech. 2. Build and Streamline Scalable Processes Audit and optimize core workflows across onboarding, support, renewals, and lifecycle management. Drive workflow automation, knowledge management, and intelligent escalation frameworks to reduce manual load and ensure consistency. Ensure documentation, SOPs, and training materials are up-to-date and aligned with team needs. 3. Define and Operationalize Metrics Set up input/leading indicators such as Time to Value (TTV), FCR, CSAT, SLA adherence, and proactive health signals. Build live dashboards and executive summaries that offer predictive insights into operational performance. Institutionalize a rhythm of business reviews across teams to track metrics, align priorities, and course-correct rapidly. 4. Leverage AI, Tools & Systems Work with Technology and Product teams to embed AI capabilities into onboarding, support, customer health and lifecycle management processes and systems. Evaluate tooling for efficiency (e.g., Salesforce, analytics layers) and ensure alignment across functions. Drive adoption of AI copilots, self-serve analytics, and process bots to improve responsiveness and reduce human error. 5. Lead Cross-functional Alignment Partner with Growth and Customer Success to align operational capacity with business pipeline and strategic accounts. Drive initiatives that unify team efforts around customer needs, revenue impact, and service delivery. 6. Deliver Strategic Projects Own and drive projects end-to-end; from problem-statement to solution testing to scaling Partner with the Executive Team on customer-centric projects Actively takes an outside-in and external market view to steer projects What You Bring 10+ years experience with a blend of strategy, customer operations / experience / support; with strong exposure to B2B SaaS environments. Demonstrated ability to build processes and implement tools, while simultaneously scale processes and systems in high-growth settings. Familiarity with AI use cases in customer operations sentiment analysis, automation, predictive analytics. Strong data and program management skills, with experience in building operational dashboards and governance cadences. A strategic thinker who can zoom into details and zoom out to drive business impact. Why Exotel Be part of a mission-driven, customer-obsessed company trusted by the biggest names in business. Build future-ready operations at scale using a mix of tech, process excellence, and AI innovation. Collaborate with a passionate leadership team focused on long-term impact, continuous learning, and high ownership.

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Business Customer Experience team seeks an experienced Tier 2 leader to establish and drive our advanced support operations. This is a new role and in this role, selected candidate will develop comprehensive troubleshooting run books and establish technical metrics focusing on critical network performance indicators including latency thresholds, packet loss rates, jitter tolerance, and overall network availability. The ideal candidate will implement KPIs tracking mean-time-to-restore (MTTR), first-contact resolution rates, service degradation patterns, and network performance trends across our global infrastructure. Youll be responsible for monitoring service health through key network metrics, managing technical escalation workflows, and ensuring consistent incident resolution while maintaining optimal end-to-end network performance. Experience with satellite network operations and support systems is essential, as youll collaborate with engineering teams to resolve complex technical issues involving network stability, throughput optimization, and service quality improvements. The role requires expertise in driving operational excellence through quantifiable technical metrics, optimizing team performance, and maintaining high customer satisfaction in a 24x7 technical support environment. Bachelors degree in Business, Operations Management, or related field 7+ years of experience in enterprise support/service operations management Track record of successfully implementing and scaling support operations Experience working with global teams across multiple time zones Strong understanding of service level management and quality metrics Demonstrated experience in workforce management and capacity planning AWS Direct Connect or NETDEV knowledge Knowledge of common support tools and ticketing systems Multi-lingual capabilities would be an advantage

The Business Analyst for the Tagging and Social Media Management team will serve as a vital operational member dedicated to achieving excellence in campaign tagging and social media account management. This role requires ensuring that business processes and deliverables comply with established Service Level Agreements and on time delivery. The ideal candidate will possess strong analytical skills and experience in managing Agencies on Record , ensuring they adheres to standard practices and guidelines, offering oversight and guidance as necessary while working collaboratively with cross-functional teams and departments About the Role Location - Hyderabad #LI Hybrid About the Role: The Business Analyst for the Tagging and Social Media Management team will serve as a vital operational member dedicated to achieving excellence in campaign tagging and social media account management. This role requires ensuring that business processes and deliverables comply with established Service Level Agreements and on time delivery. The ideal candidate will possess strong analytical skills and experience in managing Agencies on Record, ensuring they adheres to standard practices and guidelines, offering oversight and guidance as necessary while working collaboratively with cross-functional teams and departments Key Responsibilities: Requirements Collection and Documentation - Gather and meticulously document all business and technical requirements to ensure alignment with project objectives and stakeholder needs. Ability to generate UTM Tracking codes for different types of marketing channels, to get detailed metrics about the visitors from tracking platforms like Google Analytics etc. Hands on experience of performing quality assurance checks for email proof copies related to SFMC/HQE, RTE email campaigns and troubleshoot issues. Ensure that all processes and deliverables adhere to established Service Level Agreements (SLAs), maintaining high standards of operational excellence. Utilize strong analytical capabilities to manage Agencies on Record (AoR) and Vendors on their requirements Demonstrate strong collaboration skills by working effectively with AoR partners and key stakeholders, fostering positive relationships and seamless communication. Employ effective negotiation techniques to resolve conflicts, secure favorable terms, and drive mutually beneficial outcomes with partners and stakeholders. Possess a deep understanding of marketing processes to effectively support campaign tagging and social media management initiatives. Exhibit proficiency in English (both written and verbal) to facilitate clear and effective communication across diverse teams and regions. Adapt to and efficiently work within both US and India operational environments, managing cross-cultural dynamics and remote collaboration. Identify opportunities for process enhancements and propose actionable improvements to increase efficiency and effectiveness within team. Leverage strong technical knowledge in the Martech space to support and optimize tools, platforms, and technologies used in social media management and campaign tagging. Apply extensive experience in social media management and operations to oversee and enhance social media strategies, ensuring successful execution and campaign performance. Build & maintain relationships with agency partners, collaborate with internal teams (e. g. Product, Brand teams) to enhance operational efficiency Provide support and training to cross-functional teams on campaign setup tools and processes Essential Requirements: Candidate must have at least 5+ years experience in managing marketing campaigns and social media account management, demonstrating strong technical and analytical skills and a track record of success working in a team-based environment Excellent analytical, problem-solving, negotiation and interpersonal skills. Proficiency in MS Office and tagging tools (e. g. , Claravine). Proven ability to understand the marketing execution landscape with detail understanding of marketing deliverables Excellent cross-functional skills with the ability to work and lead a cross-functional team. Excellent presentation, interpersonal, verbal and written communication skills with aptitude in fostering long-term relationships Past work reflects a track record of operational excellence including operational metrics and accountability Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage Bachelor s degree in business administration or in Computer engineering or other related field Certifications: Social Media Management (Preferably Meta or on any social media channels) is a plus ; Marketing Campaign tracking Certifications is a plus .

About Lumen Technologies Lumen Technologies is a global technology company that delivers innovative communication and network solutions. Our mission is to empower businesses and individuals to connect, grow, and thrive in the digital age. With a focus on customer experience and operational excellence, we strive to provide cutting-edge solutions that meet the evolving needs of our customers. Job Description: We are seeking an experienced and dynamic Associate Manager Talent Development II to join our team. In this role, you will be responsible for designing, implementing, and managing talent development programs that align with the organization s strategic goals. You will work closely with various departments to identify learning needs, develop training solutions, implement and evaluate programs that foster professional skills and align with the company s strategic goals. Key Responsibilities: Developing and implementing strategies for talent development aligned with the organizational goals and objectives by partnering with BU leaders, Managers and HRBPs to identify development needs. Conducting training needs identification and creating development plans for technical/functional, behavioral, and leadership skills of employees in alignment with the organizational needs. Responsible for the conceptualization, design, development, and implementation of learning solutions across the organization by collaborating with Talent Development Head and Manager. Managing digital learning and development landscapes including virtual programs, e-learning, and mobile learning. Responsible for carrying out assessments / surveys to assess the effectiveness of the programs delivered on an ongoing basis and identifying development opportunities. Responsible for the facilitation of training programs as per the requirements. Build partnerships with external partners / consultants for driving the growth and development plans. Data analysis and reporting of talent development metrics and program effectiveness to the Talent Development Manager thereby driving decision making and continuous process improvements. Serve as a mentor and coach to the team providing guidance on career development and growth opportunities. Stay current with industry trends and best practices in talent development to continuously improve the program offerings. Essential Qualifications Master s degree in HR or Equivalent with 10+ Years of experience in Learning and Development. Proven record of designing, developing, and implementing successful training programs in various formats (in-person, virtual, blended). Hands-on experience in managing end-to-end training process implementation is preferred. Experience in developing technology training solutions for the organization. Strong understanding of adult learning principles and instructional design methodologies. Experience in using different assessment tools for need identification, measuring program effectiveness. Proficient in Microsoft Office Suite and experience with Learning Management Systems (LMS) is preferred. Key Competencies Strategic Thinking - Ability to align talent development initiatives with business objectives. Analytical Skills - Ability to assess training effectiveness and talent data to make informed decisions and derive actionable insights to support talent development strategies. Leadership - Strong leadership skills to inspire and motivate employees. Communication - Excellent communication and people skills, with the ability to engage and influence at all levels of the organization. Innovation - Creative approach to problem-solving and program development. Project Management - Strong organizational and project management skills with the ability to manage multiple projects simultaneously. If you are passionate about empowering others through talent development and have a track record of driving impactful learning initiatives, we invite you to apply for this exciting opportunity. Join us and help shape the future of our workforce at Lumen! "We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately." #LI-MP1

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Job LocationGurgaon and Mumbai Time2:00 PM-11:30 PM WFO Only : Responsibilities: Hands on experience with asset servicing, processing principal activities like Drawdown, Paydown, Interest in Geneva Reconcile cash and positions across all funds on daily basis using DUCO platform Reviewing upcoming activities exceptions from Geneva WSO accelerator, contract modifications as per the agent notices. Work across multiple groups to troubleshoot technical and accounting problems Ensure all the activities are processed and updated in Geneva. Reach out to Agents / Trustee / Internal team for resolving exceptions on daily basis. Escalation of unresolved cash and position breaks to Manager and onshore team Create SOP and participate in training program Liaise with global teams and support ongoing projects, system integration, perform UAT, as needed Desired Candidate Profile: Knowledge of Syndicated Bankloan/ Private Credit / CLOs Processing experience of using Geneva as a software tool for Syndicated Bank debt Module Reconciliation experience of Cash and Position using DUCO or any other Recon platform Hands on experience of processing activities manually in Geneva related to Credit Facilities in Geneva Awareness of Agents Banks, Trustees and Custodian role in supporting Private Credit Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) with high proficiency in Microsoft Excel Highly motivated and the ability to effectively work as an individual contributor and possess strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadlines The profile involves effective communication across Clients' facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must A demonstrated ability to write effectively and summarize large amounts of information succinctly and quickly A desire to work in an international team environment, often under pressure and with multiple stakeholder Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

Responsibilities Coordinate with Deal Team/IRBD/Finance on funding mechanics using cash on hand, leverage facility (ABL or subscription line), capital call Daily management of cash and liquidity activities for the various entities, including credit facility draws, repayments and interest/waterfall payments Forecast cash flow, borrowing needs and available funds for investments Ensure timely execution of wire payments adhering to strict cut-off times Review cash movement activity, including wire instructions and agent notices Partner closely with BXC deal team, finance team and capital markets team on Treasury needs globally Manage resources in our Center of Excellence (CoE) in India and provide hands on support to Treasury team Provide middle and back office support for deal funding and trade settlements Manage and update internal/external standard settlement instructions as required Coordinate Know Your Customer refreshes with our banking partners Assist on new business initiatives and any special projects that may arise Experience leading activities including new Treasury Management System implementations, enhancements, modifications, integrations, and project management Experience managing operational aspects of leverage facilities In-depth knowledge of SWIFT message standards Previous experience using Treasury Management Workstation and SWIFT payment processing and reporting Previous experience using Geneva or other accounting systems Previous experience with alternative asset management company Proficient with Microsoft Office Suite, including Advanced Excel, Word and PowerPoint Demonstrated ability to quickly learn new systems and processes Demonstrated ability to enhance current process and drive improvements Ability to multitask in a fast-paced environment with multiple priorities Experience leading activities including new Treasury Management System implementations, enhancements, modifications, integrations, and project management Experience managing operational aspects of leverage facilities In-depth knowledge of SWIFT message standards Previous experience using Treasury Management Workstation and SWIFT payment processing and reporting Previous experience using Geneva or other accounting systems Previous experience with alternative asset management company Proficient with Microsoft Office Suite, including Advanced Excel, Word and PowerPoint Demonstrated ability to quickly learn new systems and processes Demonstrated ability to enhance current process and drive improvements Ability to multitask in a fast-paced environment with multiple priorities. Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience8-10 Years.

Key Responsibilities The candidate will need to review the daily tasks of team members as outlined below Daily journal entries for their respective entities Review the monthly/quarterly work papers Review quarterly Capital Account Statements The candidate will be responsible for the work allocation and deliverable management of 20+ analysts. The candidate will need to liaise with the on-shore counterparts in NY, in order to set the deliverable time lines and expectations around the deliverables and ensure the deadlines are met. Implement process improvements to reduce production times and increase accuracy Act as a single point of contact at COE for issues like trouble shooting and training new joiners. Manage and execute conversion of Private Equity Funds from other accounting applications to Investran Customize the reports on Investran and other accounting ERP and support the client requirements Review Limited Partner and General Partners/Shareholder Allocation, calculations/schedules-includes review of Admin/Management fees/Waterfall/Claw back calculations etc. Desired Candidate Profile Candidate must be a Post Graduate or a CA or CFA, with knowledge of accounting and finance. 10-12 years of fund accounting experience Fluent in English Strong project management skills Attention to detail Team player Strong analytical skills Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) Knowledge and experience with Investran and Anaplan will be an advantage Possess strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadlines. The profile involves effective communication across Clients facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must. A demonstrated ability to write effectively and summarize large amounts of information succinctly and quickly A desire to work in an international team environment, often under pressure and with multiple stakeholders Team handling experience is must. Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. The candidate will need to review the daily tasks of team members as outlined below Daily journal entries for their respective entities Review the monthly/quarterly work papers Review quarterly Capital Account Statements The candidate will be responsible for the work allocation and deliverable management of 20+ analysts. The candidate will need to liaise with the onshore counterparts in NY, in order to set the deliverable timelines and expectations around the deliverables and ensure the deadlines are met. Implement process improvements to reduce production times and increase accuracy Act as a single point of contact at COE for issues like trouble shooting and training new joiners. Manage and execute conversion of Private Equity Funds from other accounting applications to Investran Customize the reports on Investran and other accounting ERP and support the client requirements Review Limited Partner and General Partners/Shareholder Allocation, calculations/schedules-includes review of Admin/Management fees/Waterfall/Claw back calculations etc. Desired Candidate Profile Candidate must be a Post Graduate or a CA or CFA, with knowledge of accounting and finance. 10-12 years of fund accounting experience Fluent in English Strong project management skills Attention to detail Team player Strong analytical skills Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) Knowledge and experience with Investran and Anaplan will be an advantage Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Job Title- Senior Analyst Job LocationBangalore ( Work from office) Time12 : 00 PM to 9:30 pm / 2:00 to 11:30 PM (need to be comfortable for both the slots) Job Responsibilities: To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting - Book Keeping, Journal Posting, Preparation of Financial Statements. Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls - Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs Reconciliation - Cash Reconciliation, Cash Tracking, Posting Entries, Cash reporting. Tracking of Capital transactions. Valuation - Valuation of Portfolio Investments. To prepare and submit Fund and Investor Reports accurately as per SLA To meet TAT and deliver error free services To work on partnership accounting Applications To strive to create a healthy and professional work environment in the team Display interpersonal skills in handling the day to day operations on the floor. Suggest and work on process improvements Idea Domain Skills: Very good understanding of Financial Accounting General understanding of Capital Markets General understanding of Banking General understanding of Private Equity / Real Estate / Hedge Funds Hands on experience of Private Equity / Real Estate / Hedge Funds systems Reasonable understanding of Private Equity / Real Estate / Hedge Funds processes such as Accounting, Investor Reporting, Capital Calls, Distribution, Financial Statements etc. Essential General skills: Advanced knowledge of MS Office tools. Very Good written & spoken communication skills; Good Analytical Skills & problem solving skills Pro-active & Positive Attitude Ability to Work efficiently and effectively in a team; Excellent Customer facing Skills and Ability to build Rapport with Clients Have the ability to escalate issues on time to ensure quick resolution Good phone & email etiquettes. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Business Unit Overview: The Liquid Credit Strategies Team (LCS) manages diversified portfolios of fixed income investments, primarily consisting of senior secured floating rate bank loans of non-investment grade companies. LCS also invests opportunistically across the capital structure in instruments including mezzanine debt, high yield bonds, distressed securities, convertible bonds, preferred stock and other credit-related instruments. The group manages and sub-advises over 75 funds accounts in US and Europe, including Collateralized Loan Obligations, Separately Managed Accounts, Commingled Funds, Closed End Funds and Business Development Companies. LCS also invests in the debt and equity tranches of CLOs. Responsibilities: The COE LCS credit analyst is an integral part of the investment team. The candidate will support the onshore LCS credit analysts in their daily work. The credit analyst will develop both quantitative and qualitative skills through the credit research process and will have the opportunity to gain exposure to a wide range of industries and investment types. As a result of the breadth of the experience, the credit analyst will develop a unique understanding of companies and capital structures. If a credit analyst demonstrates the ability to take on additional responsibilities, the onshore LCS team can evolve the role over time. Initial Responsibilities include: Work as part of a team-based structure, sourcing key data inputs to assist the lead LCS analyst in the evaluation of higher quality new credit investments in the US and European Primary and Secondary Credit Markets. Ability to learn alongside the lead LCS analyst who will perform a thorough analysis of the Borrowers business, industry drivers, inherent credit risks, and valuation/recovery prospects. Provide support for ongoing credit monitoring including the collection and storing of financials and diligence items from data rooms; enriching internal credit database with key deal statistics; enhancing declined deal statistics, in order to provide data to Marketing / PMs as to why we declined a deal and/or reference the deal vs. a peer. Respond to ad-hoc requests from the lead LCS credit analysts and provide relevant information as needed. Provide support to lead LCS analyst in updating and maintaining credit shell financials for higher quality credit names. In the medium / longer term - additional responsibilities could expand to include drafting of summary notes on earnings and newsworthy events. The LCS lead analyst will maintain sign-off of credit shell financials, summary notes, and commentary before distribution to the Portfolio Management teams. Desired Candidate Profile: The candidate should have basic experience working with US/European companies and having knowledge of US/European Financial Statements, Accounting Principles and Capital Structures. Candidates having experience in working with US/European Corporate Bonds, Financial Modelling will be an added advantage. The candidate should have hands on experience in working with or covering US/European credit companies. Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) with high proficiency in Microsoft Excel Highly motivated and the ability to effectively work as an individual contributor and possess strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadlines The profile involves effective communication across Clients' facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must. Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. :- To prepare and submit Fund and Investor Reports accurately as per SLA. To meet TAT and deliver error free services. To work on partnership accounting Applications. To strive to create a healthy and professional work environment in the team. Display interpersonal skills in handling the day-to-day operations on the floor. Suggest and work on process improvements Idea. Very good understanding of Financial Accounting. General understanding of Capital Markets. General understanding of Banking. General understanding of Private Equity / Real Estate / Hedge Fund. Hands on experience of Private Equity / Real Estate / Hedge Funds systems. Reasonable understanding of Private Equity / Real Estate / Hedge Funds processes such as Accounting, Investor Reporting, Capital Calls, Distribution, Financial Statements etc. Essential Details:- To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting - Book Keeping, Journal Posting, Preparation of Financial Statements. Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls - Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of Distribution working, LP Memo Preparation. Fund Transfer Wire preparation, Repayment of LCs Reconciliation - Cash Reconciliation, Cash Tracking, Posting Entries, Cash reporting Tracking of Capital transactions. Valuation - Valuation of Portfolio Investments Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.