2126 Operational Excellence Jobs - Page 42

Upstream Defect Elimination (UDE) is a Senior Leadership Team mission to remove unnecessary cost in Amazons retail business. UDE requires a myriad of mechanisms and were in search of a Sr. Product Manager to drive the development of the software platform from within the Retail Business Services team to manage all defects. Retail Business Services (RBS) is the force multiplier team for Amazon s Retail business growth worldwide through three core strategic initiatives: (1) Defect Elimination, identifying cross-all-retail defects at their root cause and driving extirpation to increase margins; (2) Selection, creating and enriching Amazon inventory data increasing gross merchandise sales growth; and, (3) Operational Excellence, to ensure Amazons retail business is running efficiently and effectively. The RBS Customer Experience team works on an array of technologies ranging from automation that leverages Machine/Deep Learning to scale execution of highly complex tasks to scaled out platform software. Were in beginning stages of building a horizontal internal platform complete with a front end interface to oversee our UDE program; and, we need an experienced Sr. Product Manager to lead product development. As the UDE Sr. Product Manager, you would drive the development life cycle of our internal defect tracking platform. The day-to-day responsibilities include, but are not limited to unblocking the Dev team for issues that may arise; ensuring teams are tracking to committed timelines; defining deep product feature requirements; developing a road map; aligning with stakeholders; collaborating with partner teams; and ensuring a successful, on-time launch. Work/Life Balance RBS puts a high value on work-life harmony. We believe striking the right balance between your personal and professional life is critical to life-long happiness and we encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we re building an environment that celebrates knowledge sharing and mentorship. Also, we provide trainings to employees through online learning platforms such as OReilly and also encourage them to take up AWS/ML certifications. Experience of managing complex business processes at scale. Drive end-to-end high impact and high visibility programs that impact WW Retail and hence customer experience on Amazon Communication and influencing skills with an ability to deal with a fast-paced environment. Experience in defining, developing and using metrics to drive the vision and manage the business. Analyze data and dive deep into processes to derive insights for enhancing systems Ability to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains. Liaise with tech, product, ops and category teams to ensure timely deliverables for key projects Ability to work effectively & independently in a fast-paced environment with tight deadlines. Write compelling business documents and drive outcomes for senior leadership at Amazon About the team Retail Business Services (RBS) supports Amazon s Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. 5+ years of working cross functionally with tech and non-tech teams experience 5+ years of program or project management experience 5+ years of delivering cross functional projects experience Experience defining program requirements and using data and metrics to determine improvements 2+ years of driving process improvements experience Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

At Audible, we believe stories have the power to transform lives. It s why we work with some of the world s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THIS ROLE We are seeking a dedicated and experienced Production Specialist for a 12-month contract with Audible Studios in Mumbai, India. This role is part of a project focused on driving innovation and the adoption of new technologies. You will support the development and production of high-quality Indian audio content, with a primary focus on audiobooks. You ll not only oversee production elements but also contribute to tactical program planning, working with cross-functional partners to drive operational excellence. Over the contract period, youll develop project plans and oversee all aspects of studio production, working closely with cross-functional teams to ensure timely delivery and outstanding listening experiences for our customers. As a Production Specialist, you will... Develop and maintain project plans, including approvals, budgets, and coordination with partners to meet deadlines and maintain high artistic and technical standards Ensure compliance with company policies and procedures, making necessary adjustments to align with best practices for a dynamic, project-driven environment Identify and resolve project-specific issues using effective tracking and resolution processes Select and coordinate vendors and external studios, handling talent scheduling and contract management Onboard new vendors and partners to expand the studio network and attract emerging creators, ensuring alignment with guidelines Develop and implement project-specific procedures, processes, and controls to ensure compliance and improve efficiency Collaborate with the team to explore and integrate new technologies, driving operational efficiencies and innovative workflows Oversee all elements of the editorial process, including fact-checking, copyediting, cover design, and quality control Act as the primary point of contact (POC) for assigned production initiatives, coordinating between local and global stakeholders Use data analytics and metrics to drive continuous improvement in production processes and workflows Develop and maintain comprehensive program documentation, including risk assessments and contingency plans ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home. 3+ years of experience in project or program management within media production environments Experience in stakeholder management and cross-functional team coordination Extensive experience in managing content production projects within a commercial media environment, with expertise in managing partnerships and overseeing end-to-end content production Experience in agile project management and content workflows, capable of handling multiple simultaneous projects, adapting to evolving needs, and balancing priorities under tight deadlines Experience with hands-on approach to data management, including proficiency in Excel, Airtable, and other relevant tools, to ensure efficient organization of production data throughout the project lifecycle Business fluency in English and one or more Indian languages (Hindi, Bengali, Tamil, or Telugu) Experience in global team collaboration Experience in scaling production operations in fast-paced, high-growth environments Experience in the publishing industry, such as literary publications, magazines, or websites Analytical mindset with the ability to use data to inform decision-making and process improvements Excellent written and verbal communication skills for engaging with a variety of internal and external stakeholders Comprehensive knowledge spanning diverse content genres and formats Familiarity with Digital Asset Management (DAM) tools for monitoring production delivery Self-motivated and proactive, with a proven ability to independently manage complex media projects from start to finish

The Quality Operations Manager orchestrates the sites entire quality audit organization, managing a team of ~100 Quality Auditors through 5 Quality Audit Managers and ~10 Quality Specialists. This strategic role bridges operational excellence with organizational leadership, requiring the ability to navigate complex organizational challenges while driving systematic improvements in audit quality and efficiency. The role demands expertise in translating high-level quality objectives into actionable strategies, managing through layers of leadership, and fostering cross-functional partnerships to drive site-wide quality improvements. While QAMs focus on direct team management and process execution, the Quality Operations Manager concentrates on broader organizational strategy, resource optimization, and creating frameworks that enable the entire quality organization to deliver consistent, high-quality results. Develop and execute strategic quality initiatives across the sites operations Lead and manage the sites quality organization through direct reports (QAMs and Specialists) Drive operational excellence through data-driven decision making and strategic planning Establish and monitor site-specific quality standards, metrics, and KPIs Build and maintain strong partnerships with site leadership and cross-functional stakeholders Optimize resource allocation and organizational planning within the quality department Lead process improvement initiatives to enhance audit accuracy and operational efficiency Develop and implement quality training programs and career development paths Create and maintain site-specific quality governance frameworks Drive standardization of quality processes across all shifts and operations Provide senior leadership reporting on quality metrics and organizational performance Lead change management initiatives within the quality organization Bachelors degree in relevant field (Business, Engineering, Quality Management) 7+ years of quality management experience, with 3+ years in leadership roles Proven experience managing large teams (100+ employees) through direct reports Strong track record of implementing successful quality programs Advanced analytical and data interpretation skills Exceptional planning and execution capabilities Demonstrated experience in stakeholder management Experience with quality management systems and tools Professional certifications: Six Sigma Black Belt, ASQ CQM/OE Experience managing quality operations in high-volume environments Track record of successful organizational improvement initiatives Experience with quality automation tools and systems Strong background in developing and implementing quality training programs Experience in lean management principles and methodologies This role requires occasional travel (10-15%) for training, conferences, and leadership meetings.

The Books Content Experience team seeks a highly motivated and curious Application Engineer to support the features developed or enhanced through Gen AI tools and new age technologies. This role focuses on maintaining applications that deliver specialised reading features across multiple platforms, including iOS, Android, and eReader devices. Join us to be part of a dynamic team dedicated to ensure operational excellence and specialised reading experiences to our customers ! Key Responsibilities include, but not limited to the following: 1.Work closely with Applied Scientists to understand the features and models and to support them with infrastructure / data / configuration / scrlpting requirements. 2. Investigate and resolve issues pertaining to reading features, content delivery, and infrastructure components. 3. Conduct comprehensive monitoring of production systems to ensure optimal health of applications and availability for customers. 3. Execute system migrations and upgrades to maintain current software dependencies. 4. Adapt to new age tools and technologies, including Generative AI, to enhance operational efficiency. 4. Analyze application code and implement necessary fixes to address support-related issues. 5. Create and maintain automation tools and scripts to facilitate efficient operations and application maintenance. 6. Conduct thorough debugging and provide technical solutions through code modifications, configuration changes, and performance optimization. 7. Engage in cross-functional team collaboration with stakeholders in Seattle or Madrid to effectively manage support issues and contribute to knowledge base development. 8. Regular status reporting of applications and tasks. Knowledge on Java, Python scripting languages. Must be able to prioritize, follow-through with detail-orientation independently. Good verbal and written communication skills 2+ years of software development, or 2+ years of technical support experience Experience troubleshooting and debugging technical systems Experience in Unix Experience scripting in modern program languages Knowledge of web services, distributed systems, and web application development Experience in using Gen AI tools or Large language models.

Amazon.in team is looking for a smart, enthusiastic, hard-working, and creative candidate to join the Marketplace Trust team as an Process Specialist. The successful candidate will be a proactive problem solver, have an extremely high level of customer focus and a passion for decision making that helps enable & drive compliance. As a Process Specialist in the Marketplace Trust team, you will be responsible for conducting regular audits, act as the primary interface for Sellers, collecting the required information & documentation and conducting the relevant audits. You will have the opportunity to utilize data and develop creative processes to improve your team s performance. You will directly work with product management and business teams to drive audits, develop scale-able, long-term solutions which will have a significant impact on Marketplace. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. The ideal candidate will have ability to deliver results under time constraints, execute repeatable processes and have good communication skills. Operating in a rapidly changing environment will require the candidate to be comfortable dealing with ambiguous, new and challenging situations. Role and Responsibilities: Conduct regular investigations and audits to determine adherence to defined processes Communicate effectively via email and/or telephone with our customer base sellers, merchants and internal customers. Drive Process standardization by defining and implementing SOPs for various processes and implement a controlled process change mechanism. Consistently achieve/exceed weekly productivity and quality standards. Participate in ad hoc projects/assignments as necessary. A day in the life Role and Responsibilities: Conduct regular investigations and audits to determine compliance to defined processes Communicate effectively via email and/or telephone with our customer base sellers, merchants and internal customers. Drive Process standardization by defining and implementing SOPs for various processes and implement a controlled process change mechanism. Consistently achieve/exceed weekly productivity and quality standards. Participate in ad hoc projects/assignments as necessary. About the team Amazon.in team is looking for a smart, enthusiastic, hard-working, and creative candidate to join the Marketplace Trust team as an Process Specialist. The successful candidate will be a proactive problem solver, have an extremely high level of customer focus and a passion for decision making that helps enable & drive compliance. As a Process Specialist in the Marketplace Trust team, you will be responsible for conducting regular audits, act as the primary interface for Sellers, collecting the required information & documentation and conducting the relevant audits. You will have the opportunity to utilize data and develop creative processes to improve your team s performance. You will directly work with program management and business teams to drive audits, develop scale-able, long-term solutions which will have a significant impact on Marketplace. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. The ideal candidate will have ability to deliver results under time constraints, execute repeatable processes and have good communication skills and also deal with seller call downs on a daily basis to drive business goals. Operating in a rapidly changing environment will require the candidate to be comfortable dealing with ambiguous, new and challenging situations. Bachelors degree Bachelors degree in engineering, commerce, business administration or equivalent 2+ years of sales experience

Work Timings Monday to Friday; European Timings (11am-8pm) Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon. Are you interested in innovating to deliver an excellent level of service to Amazon s Selling Partners? At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools. Recruiting Sellers onto various programs and managing Seller relationship by championing their needs at Amazon Managing and driving the growth of the Sellers business by adding selection and delivering on key business opportunities for Sellers Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by collaborating with the business development and on-boarding teams. Working with Sellers to improve operational aspects of their business in providing a great consumer experience Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships. Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets Bachelor degree or 2+ years of relevant working experience Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner Advanced computer literacy in Microsoft Office (especially MS Excel) applications Interest in e-Commerce/Online business Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience Attention to detail and high capability to work on different projects in parallel Creative and analytical problem solver with a passion for operational excellence. Experience with e-commerce, retail, advertising, or media Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms

Role title Assistant Manager /Deputy Manager Service Excellence Job Summary Global Delivery Services (GDS) is a driving force behind EYs globalization – currently incorporating Procurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services – it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of EY’s most notable transformation projects. Accountabilities Lead & mentor continuous improvement projects (GDS & global) as per Lean Six Sigma methodology Monitor & communicate the efficiency savings accrued from continuous improvement initiatives Conduct process improvement workshops with Service Delivery to identify & scope improvement initiatives Conduct trainings/awareness sessions on quality tools (Lean Six Sigma) as and when required Engage with Transitions team on identifying & scoping of process solutions Co-partner on driving Quality Culture building initiatives like Quality contests/Quality week etc. Co-partner on execution of global projects specific to SE function. Manage business stakeholders across different levels and build strong relationship Manage multiple projects and initiatives independenty As a team member, assists in providing smooth delivery of internal project/program outcomes/weekly/monthly updates in excel/ppt. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Track project performance, specifically to analyze the successful completion of short and long-term goals Creates value to clients independently – Expertise in building visualization on Power BI dashboards for internal teams to provide them various cuts. Working experience on DAX functions in Power BI Automation using expertise in VBA Macros Automation using MS - Power Platforms Deploys consulting best practice, knowledge and techniques when undertaking work Performs rapid assessment of current landscape for clients and is able to provide data insights and reporting/MIS around hypothesis and solutions Required experience: Experience (overall work experience in range of 6-12 years). Experiencedprofessional in executing process improvement initiatives and mentoring of projects Experienced professional with work experience in transformations/re-engineering. Well-versed in knowledge of Lean Six Sigma quality tools & transition methodology Technical skills requirements - Proficient in MS Word & MS Power platform Additional skills requirements- Any project management certifications like PMP etc. Excellent stakeholder management skills Excellent communication & presentation skills Ability to work with minimal supervision Evidence of influencing and change management skills Working experience in MIS, data crunching/data analysis, reporting and MicrosoftPowerpoint. • Working experience on Power BI and VBA projects. • Excel: Good knowledge of Lookup, Logical, Text and Date/Time functions, Pivot table etc. • Power BI -Good knowledge of various charts, filters, slicers, DAX functions, restrict access Competencies/ skills Excellent written and verbal communication skills Strong in data analysis and visualization and getting concurrence from stakeholders on actions (for assigned processes) strong orientation to statistical analysis, good team player, willingness to work in strict timelines and drive to learn and acquire new skills. Work with the service delivery teams to drive process operational excellence goals on Quality, delivery and productivity Six Sigma GB/BB Experience in data mining and exploratory data analysis Other skills (Good to have) Exposure to Agile frmaeworks, values and principles Exposure on Robotics Process Automation and any other transformation tools will be an added advantage. Understanding of Alteryx and Python/Machine learning Experience in GUI creation for automation using ML and NLP techniques resulting annual hours savings across teams. Self-starter who can work independently, proactive, displays initiative and is a problem solver Skills on Sharepoint/Microsoft Flows Good Facilitator scheduling sessions and meetings Exposure in driving Quality Culture with in the organization Education B.Tech/Bcom/Mcom/ MBA/ICWA

>Role & responsibilities The candidate will be responsible for ensuring the safety and security of the facility, personnel, and assets. This includes implementing and overseeing security protocols, coordinating with local authorities, managing a security team, and maintaining compliance with industry and legal standards. Preferred candidate profile: Retired Army personnel preferred. Experience: Proven track record in managing security operations for large-scale industrial facilities. Perks and benefits Competitive compensation package. Work with a committed and dynamic team.

Role title - Assistant Director Service Excellence Job Summary Global Delivery Services (GDS) significantly contributes to EYs globalization efforts and is divided into three main areas: client services, enablement services, and GDS Operations. The role pertains to enablement services, which currently includes Procurement, Talent, Finance and Accounting, IT, Risk Management, Creative Agency, Learning Solutions, Administrative and Workplace Services, and Program Execution Services, as well as support for client services and GDS operations. The overarching objective is to achieve effectiveness and efficiency to provide sustainable value and is integral to EY’s transformation projects and change management delivery. Key Role and Responsibilities As a consultant, the Assistant Director will provide strategic insights and solutions to drive service excellence. They will mentor team members and business teams , fostering a culture of continuous improvement and professional growth. By leveraging their expertise, the Assistant Director will guide the implementation of best practices and innovative methodologies within the organization. Continuous Improvement and Transformation Assist in defining, adapt, and implement project management methodologies at service function level. Building efficiency pipeline through workshops and identify transformation projects. Help and assist business to implement CI and transformation projects through various methodologies including process reengineering. Run culture building program for the business. Sharing best practices across organization through a systematic program. Delivery Excellence Conducting timely process maturity assessments and helping business to define KPI. Hold effective governance with the business leaders Ensure RCA identified leading towards KPI Improvement. Extend metrics beyond GDS and work with the global teams to integrate KPIs Ensure to have all the methods documents are made available basis need. Capability Building Support organization-wide capability building in Quality and Business Excellence as needed by leading training sessions. Assist in Creating a certification and accreditation framework and it’s roll out. Implement frameworks for talent development and capability building. Guide and assist team members to boost their professional growth and organizational contributions. Core Skills Proven leadership experience in a similar role with a focus on service excellence, delivery excellence, or business excellence. Strong understanding of project and program management methodologies and quality management systems. Practical experience in implementing quality systems such as ISO, Agile Practice, and Delivery Excellence Practices in medium to larger business units. Strategic thinking and problem-solving abilities. Good understanding of tools and technology and their application, such as RPA, AI, Copilot, and Power App. Effective communication and influencing skills to drive results and build relationships with business leaders. Proficient in metrics reporting, management, and governance. Bachelor's or Master's degree, preferably with an engineering or management background. Certified Six Sigma Black Belt or Lean Certified Practitioner or Champion. Over 14 years of experience in professional services or a related industry. Certification not mandatory, but any maturity model, process, and methods would be a bonus. Experience working with various stakeholders and cultural intelligence to work with a wide range of people from different backgrounds, geographies, and countries. Ability to lead teams with 10+ Black Belts and influence teams that may not be directly reporting to the person. Skills and attributes for success Stakeholder Management Global Mindset Influencing and Negotiation skills Change Management, Adaptability and Agility Process Engineering skill sets. Innovative mindset and ability to relevant models suiting to the context What we look for A person who has the energy and enthusiasm to initiate change with appropriate intentions. Demonstrates a commitment to positively impacting the overall situation. Focuses on finding solutions and is willing to ask questions to develop creative resolutions. Genuine, approachable, and capable of uniting a team to work collaboratively towards a shared vision. What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Institutional_Finance_Buy_Side_Others.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: HRO.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Med& Scientific Writing, Regulatory Ser.

Audit business processes , identify bottlenecks , plan improvements . Collaborate and facilitate business processes drafting . Do value stream mapping . Implement process excellence tools like 5S , TPM, KAIZEN, Standard Work , Six Sigma and champion agility and resilience . Capture lessons learned and Perform Root Cause Analysis for operation issues . Apt at using SAP and preparing MIS reports using power point. Carry out /Facilitate trainings on Lean manufacturing. Identify OFIs and carry out continual improvement projects in collaboration with various stakeholders. Carry out Time Motion studies . Measure Overall Equipment Effectiveness (OEE) and take measures to improve it . Taking care of day-to-day IMS implementation activities. Preparation monitoring for implementation of Standard Operating Procedures, Work Instructions Records. Monitoring patrolling for any changes in process and products. Perform Internal Audit, Process Audits. Preparing Training Modules of Basic subjects related to Quality Improvement. Understand the production processes and monitor the production process for deviations. Implementation of Quality Assurance and Control activities with close coordination with all the departments. Execution of Quality Management System activities according to the instructions of the MR. Responsible for Monitoring ensuring calibration of Testing Equipments. Awareness about Non-conformance, RCA, CAP. To Co-ordinate for half yearly CPR surveillance audit. Co-ordination for surveillance audits, Co-ordinating with notified bodies for quotes, testing audits Arrangements of cable sample documentation as per requirement, analysing compilation of test reports, Providing CE labels DOP, Verification of customer requirements for CPR compliance. Ensuring that FPC procedure is followed in compliance with EN 50575.

Qualification : Diploma/B.Tech Roles Responsibilities: 1.To understand the production process and identify the opportunity to best utilization of resources 2.To generate various MIS reports with clear metrics of shop[ floor performance Required Skills : Required good knowledge in various techniques tools to improve productivity

Key Responsibilities: Assist the HSE Leadership Team in managing the Operational Excellence Data Reporting Standard (OEDRS), understanding trends in incidents and near-misses, and identifying safeguard improvement opportunities across each Operational Excellence (OE) Focus Area. Ensure Business Unit data is accurately maintained in the record system and assist with event reporting as needed. Support field HSE personnel with event documentation and entry to achieve consistent classification and severity levels. May collaborate with field teams to facilitate investigations, collect data, and track action items to closure. Conduct routine analysis of incident data to identify trends and recommend necessary actions. Develop and communicate associated incident alerts bulletins and systemic actions. Maintain the Incident Investigation and Reporting iway pages and associated SharePoint sites. Monitor HSE metrics, update scorecards, and engage in internal and external (Solomons, API Networks, etc.) benchmarking exercises. Provide training, coaching, and mentoring for field teams involved in investigations and learning activities. Assist business units with overseeing and coaching on their Investigation Quality Review processes to enhance learning across the Enterprise. Perform Quality Assurance Quality Control reviews for event reporting and support the Root Cause Analysis (RCA) Verification and Validation processes. Engage in the Corporate II&R Advisors network and enterprise teams when required. Provide recommendations or data insights to business unit and asset class Learning Review Committees. Manage PowerBI dashboards, working with key stakeholders to improve data integrity and streamline data collection and reporting. Required Qualifications Degree in Occupational Safety & Health, Engineering, or relevant field Experience in Incident Investigation & Reporting (II&R) including application of II&R Root Cause Analysis (RCA) methodologies such as 5-Why, Taproot, and Why Tree. Technical Skills: Proficiency in Microsoft Software, including Excel, Word, Power BI, and PowerPoint. Skilled in data interpretation, meaningful data analysis, and development of mitigation strategies. Effective communicator with diverse audiences, including field workers, engineers, managers, senior leaders, and contractors. Ability to translate technical issues into easily understandable communications. Experience in providing training, coaching, and mentoring for field teams involved in investigations and learning activities. Engages and motivates employees in dynamic environments, facilitates communities of practice, and achieves strategic alignment on shared goals. Willing to challenge norms and halt work if unsafe conditions or actions are detected.

A drone pilot controls a drone, causing it to take off, stay on course, perform any required actions, and land safely. It is the responsibility of drone pilots to conduct safety tests, oversee vehicle performance, and assess drone systems Required Candidate profile Location : - Chandigarh,Hyderabad/Secunderabad,Patna,Ahmedabad,Jammu,Bhopal,Pune,Kolkata,Delhi / NCR,Bihar, Jammu & Kashmir, Madhya Pradesh

The manager will lead a high performing team of two individuals in the US Net Loss Provision team within the Credit Risk and Fraud Finance team. He/ She would be responsible for building and maintaining models for forecasting net loss provision in addition to providing deep insights for US Consumer and Commercial portfolios. The person will deliver on our key business objectives, build upon our strategic vision and strengthen our team culture. The manager will work across geographies within finance and risk teams, liaising with key stakeholders. The manager will have the opportunity to learn and use the latest data tools and technologies, explore a range of roles to grow their career. He/ she would be reporting into a Director team based in New York. The ideal candidate will have excellent quantitative and financial reasoning, clear and compelling communication, strong organizational skills, and comfort with ambiguity. How will you make an impact in this role? Your responsibilities will include: Implementing models for net loss provision calculations and analysis leveraging cutting edge technology while ensuring accuracy, completeness and timeliness of the data and results for reserves Performing ad hoc analytics on credit performance to better understand key trends and drivers on the US portfolios Building, deploying, and maintaining insightful dashboards and other analytics tools for use by various stakeholders in finance and risk Leveraging external and internal data to improve existing approached and models Partnering with various cross-functional teams including Risk, Controllership and Technology Creating and maintaining detailed model documentation for the net loss provision processes Qualifications BS/MS in quantitative discipline like Economics, Statistics, Mathematics, Finance or Computer Science Hands-on experience working on financial analytics using large amounts of data Advanced modeling, SQL & Python skills required Excel, TM1, Tableau, Power BI or other visualization tools experience preferred Previous risk management experience and/or 1-3 years of work experience preferred. Skills to be successful in the role: H ighly motivated individual with ability to break down, go deeper and execute on complex ideas Experience in working across geographies and matrix organization Excellent communication skills to deliver results and drive engagement with Senior Leaders and key stakeholders Ability to influence people across all levels of the organization Ability to work under compressed timelines, multiple priorities with focus on operational excellence Be data-driven, outcome-focused and fast learner Strong analytical, organizational, and problem-solving skills with good attention to detail We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

The role is responsible for executing data management processes aimed at ensuring clean and quality data in the KKR data ecosystem. They will be part of KKR s enterprise data group which collects, manages, and harnesses the power of data across our diverse portfolio investments. They will work collaboratively across the firm to set standards & best practices for data management while providing the operating leverage to centrally support the roll-out/ execution of these frameworks ROLES & RESPONSIBILITIES Operational Excellence Develop specifications as we'll as testing and enhancing tools/applications in conjunction with the IT team to maintain complete, accurate and up to date data Maintain consistent, accurate and complete data within KKR s data ecosystem Implement data quality controls leveraging industry best tools ie Collibra Create and maintain data quality reporting functionality as per business needs Ensure data governance practices and activities are embedded across business units Execute and manage ad hoc data related projects within specified deadlines Collibra workflow development and maintenance Stakeholder Management Collaborate with engineering and IT to support and make recommendations for enhanced digital reporting capabilities and automated data reconciliation Communicate and work closely with relevant teams to close data gaps in a clear and timely manner Serve as point of contact for data-related questions and updates from various internal and external groups, delivering ad-hoc analytics to answer key business questions in a timely manner Reporting & Governance Design and document standard operating procedures for data management Implement and own best in class data governance practices; ensuring that data is we'll defined & transparently documented QUALIFICATIONS bachelors Degree or equivalent work experience required 2-4 years of data operation experience in financial services Experience in a multinational Financial Services organization and/or Private Equity preferred Ability to manage standard reports, templates & dashboards Ability to validate and review data Ability to provide support for internal stakeholders by sending reminders of emails, filling timesheets, collecting information as per service requests Ability to adhere to the compliance requirements of processes Ability to develop and enhance data protection and management tools or applications Ability to design and execute data management focusing on data governance and data quality activities. Experience of using tool like Collibra is a must. Systems/ Tools/ Application knowledge: - Experience with process design and process enhancement - Proficiency in data operations and data management - Advanced proficiency in Excel - Skills in a BI tool such as Power BI - Advanced SQL skills - Experience with Python is a plus Displays high attention to detail Demonstrates outstanding initiative and strong work ethic Focuses on delivery excellence and accountability Displays team-work orientation and is highly collaborative Displays strong integrity and professionalism Builds strong relationships with local and global colleagues Demonstrates strong track record in accuracy and organization Demonstrates excellent written, verbal, and interpersonal communication skills

Utilize technology to solve we'll-defined problems by building components or features based on clear tasks and project requirements, ensuring reliable designs through thorough understanding. Take ownership of your code, ensuring it is readable, maintainable, and we'll-tested, while applying appropriate data structures and algorithms. Conduct design reviews and maintain system reliability by implementing monitoring, alerting, and Operational Excellence (OE) standards. Provide clear and actionable feedback during code reviews and positively respond to feedback from others. Respond promptly to issues, keeping the team consistently updated, and ensure tasks are delivered on time with high quality. Communicate your solutions effectively to technical stakeholders by communicating updates and resolutions to customers and other partners. The Essential Skills you will need: Over 5 years of relevant experience in the field. Strong foundation in computer science, particularly in algorithms and data structures. Familiarity with programming paradigms like OOP, TDD, reactive programming, and dependency injection. Knowledge of architectural approaches such as clean architecture, including RIBs or VIPER. Proven ability to write maintainable, testable code with experience in API design, unit testing, and UI testing and a drive to impact millions of users. We care about your we'll-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.

Do you want to develop software that will power leading edge, next generation mobile and entertainment devices? We invite you to join us in this rare opportunity of building the future of apps and highly-scalable, distributed systems to support those experiences. As a Software Development Engineer, you will engage with an experienced cross-disciplinary staff to conceive, design and implement innovative consumer products. You will have an enormous opportunity to make a large impact on the design, architecture, and implementation of cutting edge products used every day, by people you know. A day in the life As a Software Development Engineer on our team, you will design and develop cutting edge systems that will power the App Developer and Customer Experience for the next generation mobile and entertainment devices. About the team In Appstore, We entertain, and delight, hundreds of millions of people across devices with a vast selection of relevant apps, games, and services by making it trivially easy for developers to deliver . Over the next few years our team will play a critical role in the future of how the App Developer community interfaces huge array of Amazon devices to delight our customers. 3+ years of non-internship professional software development experience 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience Experience programming with at least one software programming language Experience in building applications using React Native 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelors degree in computer science or equivalent Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence

Do you want to develop software that will power leading edge, next generation mobile and entertainment devices? We invite you to join us in this rare opportunity of building the future of apps and highly-scalable, distributed systems to support those experiences. As a Software Development Engineer, you will engage with an experienced cross-disciplinary staff to conceive, design and implement innovative consumer products. You will have an enormous opportunity to make a large impact on the design, architecture, and implementation of cutting edge products used every day, by people you know. A day in the life As a Software Development Engineer on our team, you will design and develop cutting edge systems that will power the App Developer and Customer Experience for the next generation mobile and entertainment devices. About the team In Appstore, We entertain, and delight, hundreds of millions of people across devices with a vast selection of relevant apps, games, and services by making it trivially easy for developers to deliver . Over the next few years our team will play a critical role in the future of how the App Developer community interfaces huge array of Amazon devices to delight our customers. 1+ years of non-internship professional software development experience 1+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience Experience programming with at least one software programming language Experience in building applications using React Native 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelors degree in computer science or equivalent Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence

The Operating Strategy and Development (OSD) team serves as a dynamic, cross-functional internal consulting group dedicated to advancing platform development, scalability initiatives, and strategic projects that enhance KKRs global operating model. By fostering collaboration and partnership with Engineering and various business units, the OSD team aims to achieve measurable risk reduction and drive scalability across the organization. This is a global team comprising of twelve skilled professionals and executives based in New York, Dublin, and Gurugram and reports directly to the Global Head of Operations. The OSD team collaborates closely with key stakeholders, including the firm s Chief Operating Officer, Chief Information Officer, Head of Portfolio Value Creation, Global Head of Finance, and Global Head of Operations, ensuring alignment with KKR s strategic objectives while maintaining operational excellence. POSITION OVERVIEW KKR is seeking a Vice President for its Operating Strategy & Development (OSD) Team. This leadership role will be pivotal in driving the growth and development of the OSD team in Gurugram, serving as a key enabler for scaling operational capabilities within the office. The successful candidate will be responsible for the end-to-end execution of global strategic projects across various business functions, ensuring alignment between local initiatives and firmwide objectives. This role requires a strategic thinker with a strong operational background who can balance local priorities with global strategies, fostering collaboration across teams to achieve transformative outcomes. This is a full-time onsite role based in our Gurugram office. This position is primarily an individual contributor who will focus heavily on identifying and implementing innovative solutions to drive automation and transformation projects, taking advantage of the expanding ecosystem of capabilities in our Gurugram office. The Vice President will lead a diverse range of projects, prior projects have included: Integration of our wholly owned Insurance business: Evaluate functions, processes, policies, technology, and controls to develop and execute a comprehensive integration roadmap. Rollout and operationalization of new investment products: Collaborate with product, client, operations, and technology teams to enhance investor experiences. Implementation of technology solutions: Systematically ingest fund administration data to ensure seamless integration with underlying client reports. Process mapping and automation opportunities: Identify and assess automation opportunities within Operations and Finance functions to enhance efficiency and effectiveness. RESPONSIBILITIES Collaborate with project leads and stakeholders to drive the successful delivery of transformation projects from ideation to completion, including business requirements gathering, project planning, resource evaluation, implementation, execution, and stakeholder management. Evaluate and optimize business processes and operating model changes necessary to achieve project objectives, ensuring alignment with strategic goals. Conduct competitive analysis of the operating model landscape, leveraging technology solutions and automation to enhance operational efficiency. Partner with cross-functional teams across the firm to document and implement changes to key business processes. Independently lead and manage projects from initiation to completion, ensuring clear scope, deliverables, timelines, and resource allocation. Develop and maintain comprehensive project materials to ensure clear, consistent communication and documentation throughout the project lifecycle. Cultivate and maintain strong relationships across functions to deepen business knowledge and foster a collaborative environment. QUALIFICATIONS Minimum of 10 years of relevant experience in financial services or alternative asset management, with a strong background in consulting, corporate strategy, business operations/management, or project-based fund administration roles. Proven experience working within or servicing an alternative asset manager or financial institution, with a deep understanding of industry dynamics. Exceptional project and program management skills, with a track record of successfully managing large-scale projects and programs. Demonstrated experience in change management, with the ability to guide business stakeholders through transformations. Expertise in business transformation and process redesign, with a focus on driving operational improvements and efficiencies. Strong delivery focus, with the ability to prioritize multiple projects and effectively manage expectations and deadlines. Strong problem-solving skills, with the ability to derive business insights and recommendations from data. Ability to create executive-level presentations, including supporting analysis, recommendations, and considerations. Demonstrated academic excellence, with a history of high achievement. Proficiency in MS Office, particularly PowerPoint and Excel, with strong presentation abilities

Lead the support team to ensure the successful delivery of service support to clients, maintaining high customer satisfaction levels. Oversee day-to-day operations of the support team, ensuring timely and effective resolution of customer issues, incidents, and requests. Develop, implement, and refine processes to improve the overall efficiency and quality of the support function. Act as the main point of contact for internal and external stakeholders regarding support-related matters. Monitor key performance indicators (KPIs) to ensure performance standards are met and exceeded. Coordinate with other teams (eg, development, product management, and sales) to resolve complex customer issues and improve service offerings. Foster a culture of continuous improvement, coaching, and development within the support team. Provide regular reporting to senior management on team performance, customer feedback, and ongoing improvement initiatives. Ensure the team adheres to SLAs (Service Level Agreements) and manages customer expectations effectively. Manage and prioritize resources across multiple support channels (email, phone, chat, etc) to meet business needs. Oversee escalation processes and ensure timely resolution of critical customer issues. Lead team meetings, conduct performance reviews, and drive employee engagement and retention initiatives. Qualifications: Professional level in English bachelors degree in information technology, or a related field, or equivalent experience. Proven experience (3+ years) in a leadership or management role in a support, service delivery, or operations team. Strong understanding of service delivery frameworks, including ITIL or other customer service methodologies. Experience managing and developing high-performance teams in a fast-paced, customer-centric environment. Excellent interpersonal and communication skills, with the ability to build relationships across various teams and stakeholders. Strong organizational and problem-solving skills, with a focus on operational excellence. Ability to manage multiple priorities, meet deadlines, and handle complex issues. Familiarity with customer support tools and systems (eg, ServiceNow, Zendesk, Jira). Experience with data analysis and reporting to monitor team and service performance. Preferred Skills: ITIL certification or other relevant service management qualifications. Previous experience working with cross-functional teams to deliver service enhancements. Knowledge of AGILE and/or LEAN is a plus Benefits: Professional development and training opportunities. A collaborative and inclusive work culture.

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement - To inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modelling and acting in accordance with TATA Starbucks guiding principles Competencies Achieving Results Helping Others Succeed Living Our Misson And Values Winning With Integrity Making Every Customer Feel Special Working Together Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required. Summary of Experience & Education Minimum 1 year of experience of handling a team in a retail setup Minimum education qualification - 12th / Diploma +

Pinnacle Group exists to connect people with opportunity. For the last 25 years, weve done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If youre looking for a new opportunity where you can truly make a difference, we hope youll apply for a position with us. Job Summary Below is a generic job description for a Procurement Analyst with a focus on business operations. It s designed to be professional, clear, and adaptable to various organizations while emphasizing key responsibilities and qualifications relevant to procurement and operational efficiency. Job Description: Procurement Analyst (Business Operations) Job Title: Procurement Analyst Department: Procurement / Business Operations Location: [City, State or Remote] Reports To: Procurement Manager / Director of Business Operations Employment Type: Full-Time Job Summary We are seeking a detail-oriented and analytical Procurement Analyst to join our Business Operations team. The Procurement Analyst will play a critical role in optimizing procurement processes, analyzing purchasing data, and supporting operational efficiency. This position requires a strategic thinker with strong business acumen, capable of collaborating with cross-functional teams to drive cost savings, improve supplier relationships, and enhance overall operational performance. Key Responsibilities Analyze procurement data, including spend patterns, supplier performance, and market trends, to identify cost-saving opportunities and operational improvements. Support the development and execution of procurement strategies aligned with business goals and operational needs. Evaluate and negotiate supplier contracts, terms, and pricing to ensure value and compliance with organizational policies. Maintain accurate records of purchases, contracts, and vendor agreements in procurement systems. Collaborate with internal stakeholders (e.g., finance, operations, and department leads) to understand business requirements and ensure timely delivery of goods and services. Monitor inventory levels, forecast demand, and coordinate with supply chain teams to prevent disruptions in operations. Generate reports and dashboards to provide actionable insights on procurement metrics, such as cost efficiency, supplier reliability, and process performance. Assist in vendor selection and onboarding, conducting due diligence to assess quality, reliability, and alignment with business objectives. Identify and implement process improvements to streamline procurement workflows and enhance operational effectiveness. Ensure compliance with company policies, industry regulations, and ethical sourcing standards. Qualifications Bachelor s degree in Business Administration, Supply Chain Management, Finance, or a related field. 2+ years of experience in procurement, purchasing, or business operations (experience in a related analytical role is a plus). Strong analytical skills with proficiency in data analysis tools (e.g., Excel, Tableau, or similar software). Familiarity with procurement software or ERP systems (e.g., SAP, Oracle, Coupa) preferred. Excellent negotiation and communication skills, with the ability to build relationships with suppliers and internal teams. Detail-oriented with a proactive approach to problem-solving and process optimization. Ability to manage multiple priorities in a fast-paced environment while meeting deadlines. Knowledge of market research, cost analysis, and supply chain principles. Team player with a customer-focused mindset and a commitment to operational excellence. Qualifications