2126 Operational Excellence Jobs - Page 41

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: JAX-RS - Java API- RESTful Web Services.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: FullStack Microsoft .NET Smart Web App.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack Java Enterprise.

Ready to be pushed beyond what you think you re capable of? At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Our work culture is intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As the Team Manager for Compliance at Coinbase, youll lead a team of 12 - 15 analysts in combating money laundering and ensuring that we meet our mission to make cryptocurrency accessible to everyone. Youll be the driving force behind our Anti-Money Laundering (AML) operations, leading a team of passionate professionals who are just as dedicated to making a difference as you are. In this critical role, youll take charge of identifying areas for improvement and working closely with your team and cross-functional partners to develop and implement effective solutions that will help us meet our goals in a meaningful way. But thats not all - youll also be responsible for building, growing, and managing a world-class team. As a natural leader with a passion for compliance and operations, youll collaborate with other leaders, internal stakeholders, and outsourced vendor partners to ensure that our operations are scaling in a thoughtful, effective way. If youre ready to take on a challenge that will make a difference in the world, we want you on our team. Apply now and be a part of something truly transformative! What you ll be doing (ie. job duties): Hire, lead and develop a diverse, high performing team, setting up the organization for success through investments in career growth. Drive standard work while utilizing your Compliance background to collect feedback and drive upstream improvements to Policy & Procedures Drive weekly, monthly, and quarterly business reviews to instill customer focus and operational excellence culture across TMS teams Utilize your compliance experience in identifying the opportunity areas and suggest solutions to business problems In partnership with Compliance,Program Management, and other operational support partners (i.e. Workforce Management, Vendor Management, Analytics, Quality Assurance, etc.) you will create and scale operational mechanisms to manage productivity, improve quality, and contribute to best-in-class compliance operations. What we look for in you (ie. job requirements): Motivated by Coinbase s mission 4+ years of experience in managing analysts directly with a minimum of 2+ years of proven TMS experience in financial services or technology organizations. Working knowledge of laws, regulations, and risk management practices for financial services. Strong communication skills and presence: ability to interface with internal and external teams; Work in a cross-functional and matrixed environment Highly organized with meticulous attention to detail Proficient in PowerPoint/Google Slides and Excel/Google Sheets. A BA/BS degree in business, finance, and other related fields. Nice to haves: Experience working across multiple AML systems and programs simultaneously (e.g., experience in combinations of KYC, AML, and Sanctions). Experience with or previous exposure to financial services regulators. Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA). Deep understanding of Google apps, JIRA, Salesforce Service Cloud.

" About the Job The Senior Manager, Global Service Desk is responsible for overseeing the strategic and operational delivery of IT support services, ensuring alignment with business objectives, customer satisfaction, and operational excellence. This leadership role drives continuous improvement, enhances service performance, and ensures compliance with ITIL best practices and organizational standards. The GSD Senior Manager will take on a pivotal leadership role, overseeing a potentially large team of support agents while ensuring the seamless operation of the service desk, making sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and processes are followed to provide effective customer service and meet requirements. They would also serve as the service-desk liaison to major business-impacting initiatives. As Senior Manager, Global Service Desk, You Will Lead and manage the day-to-day operations of a 24/7 Global Service Desk with teams working across multiple geographical locations, providing phone, email, and live chat support in line with the agreed Service Level Agreements. Demonstrate in-depth expertise in process, delivery, and operations management to ensure efficient and effective execution of operations. Provide and manage service delivery best practices, managing tickets, chats, escalations, and client expectations. Monitor metrics to ensure continual improvement on all processes, as well as to identify problem trends to reduce future service incidents. Oversee team schedules and resource capacity for each shift to ensure balancing to prevent burnout. Develop SLAs and OLAs to set expectations and measure the performance of the Global Service Desk team. Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality. Own and monitor key measurements and service levels for Global Service Desk services. Responsible for ensuring all KPIs and metrics are measured and adhered to. Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly, and as needed. Deep dive into processes to identify gaps and develop strategies for improvement. Responsible for mentoring and coaching the Global Service Desk leads and teams with their career plans. Focus on delivery and can direct their team to deliver Service Level Agreements that enable the business to meet its objectives. Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties, and discuss successes and challenges. Conduct annual performance evaluations for all direct reports. Regularly connect with leadership and management to review Global Service Desk performance and ongoing issues. Maintain a close working relationship with internal and external stakeholders to meet Service Level Agreements. Supervise the team, manage team conflicts, and demonstrate quick decision-making capabilities to maintain sound team health. Review the teams performance regularly and provide necessary feedback and guidance for improvements. Plan, coordinate, and manage ad-hoc projects for the GSD team as needed. Serve as a key liaison between GSD and other IT and support departments. As Senior Manager, Global Service Desk, You Need Full-time Technical Graduate or relevant post-secondary degree preferred. 5+ years of experience in IT service management. 7+ years of relevant experience in managing IT Help Desk Operations or Technical Service Desk. Understand processes, delivery, and operations management. 10+ years of experience working in the Service Desk under various roles. Subject matter expert in ITIL V3 or V4 service management with a proven background in various technical disciplines and technologies. ITIL certification is desired. Additional technical certifications are an asset. Must have good logical probing, understanding, and troubleshooting skills. Must have exceptional written and oral communication skills. Technical proficiency with hands-on experience in a wide range of technologies that support and impact the Global Service Desk (GSD) operations. Positive attitude towards solving customer problems. Ability to accurately prioritize tasks and accomplish them in a timely fashion. Ability to review various processes and procedures to keep them up to date at regular intervals. Self-motivated and able to work in a fast-paced environment with the ability to think and act independently. Strong analytical and problem-solving skills. Strong relationship-building skills, can network and work well with remote stakeholders. Excellent reporting and presentation skills. Must have an eye for details and fine print. ","

About Redwing Access. No Matter Where. Redwing is redefining healthcare logistics in India. We build and operate drone-based delivery systems that make life-saving medical supplies accessible in the most remote and underserved regions. Were not just solving logistics problems, we are rewriting the story of rural healthcare access. Our partners include USAID, UPS Foundation, Indian Oil, Piramal Foundation, Yamaha, Apollo Hospitals, and multiple state governments. With Andhra Pradesh as our next frontier, Redwing is launching a high-impact healthcare transformation powered by drone technology. About the Role We are looking for a mission-driven Flight Operations Lead to anchor autonomous drone operations under Redwing s healthcare logistics program in Andhra Pradesh. This is a frontline leadership role that blends deep technical knowledge with real-time field execution. You will oversee BVLOS flight missions, mentor a team of drone operators, ensure safety and compliance, and uphold operational excellence across remote and tribal districts. This role is ideal for someone who thrives in high-accountability environments, understands aviation safety deeply, and wants to lead life-saving innovations in action. Key Responsibilities 1. Flight Execution & Technical Oversight Lead and manage daily BVLOS drone operations from multiple hubs and delivery points Ensure DGCA-compliant and SOP-aligned flight execution, prioritizing safety and incident-free operations Troubleshoot real-time technical issues including weather, equipment, and software Maintain operational readiness of GCS, drones, batteries, and support systems 2. Team Building & Training Recruit, onboard, and coach local youth as Flight Operators and Junior Technicians Conduct practical training in safety, emergency procedures, flight planning, and SOP compliance Foster a field culture of accountability, technical accuracy, and team discipline 3. Maintenance, Readiness & Inventory Conduct pre-flight checks, maintenance audits, and readiness verification for UAVs and GCS Coordinate with central engineering for issue escalation, part replacements, and performance upgrades Track inventory of critical spares and ensure seamless availability across field hubs 4. Safety & Compliance Enforce BVLOS operational standards as per DGCA, MoCA, and internal protocols Monitor terrain, airspace, and weather risks and lead pre-flight risk assessments Maintain detailed logs, mission records, incident reports, and daily flight summaries 5. Emergency Response & Mission Support Act as nodal officer for high-priority and emergency drone deliveries including vaccines and blood Participate in risk mapping and SOP formulation for drone-related emergencies Lead drills, simulations, and field troubleshooting for critical response preparedness 6. Government & Stakeholder Coordination Represent Redwing in district-level ops meetings, airspace discussions, and law enforcement briefings Engage with health officers, facility staff, ATC and local air authorities to ensure smooth coordination 7. Program Integration Work in close sync with Program Manager and MedOps teams to align drone flights with healthcare delivery priorities Ensure technical workflows are responsive to patient-centric logistics and district health schedules What You ll Bring Graduate or Diploma in Aerospace, Mechanical, Electrical, Electronics, Mechatronics, or equivalent technical field Must hold a valid DGCA RPAS Pilot Certificate from an authorized RPTO 2 to 5 years of experience in BVLOS drone operations including technical troubleshooting and team management Proficient in Pixhawk, ArduPilot, or PX4-based platforms Experience with VTOL drones, Mission Planner, QGroundControl, or similar tools Strong understanding of aviation safety, risk protocols, and DGCA documentation Effective communication in English and Hindi. Telugu is a strong advantage Strong field orientation. Comfortable working in rural, remote, and tribal regions for extended durations Bonus Tools and Skills Deep interest in public health delivery, aviation systems, and field execution Strong leadership and mentoring ability for local, diverse teams Cool-headed, resourceful, and disciplined under mission-critical pressure Able to coordinate with government, medical teams, and technical departments effectively Why Redwing, Why Now This is your chance to lead frontline aviation operations that save lives every day. As the Flight Operations Lead, you will define the technical backbone of India s most advanced medical drone network. Your work will ensure safe, timely, and efficient access to essential healthcare for underserved communities.

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 14 international markets, and we re currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for an Associate Lead- Customer Success Management to join our fast-growing team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You ll make a difference: Reporting to the Senior Division Manager , as the Associate Lead- Customer Success Management you will be responsible for supporting our B2B Linens team to drive operational excellence in Laundryheap Linen services. Operating during EU and US markets, you will be responsible for addressing inquiries, resolving issues, and ensuring the smooth operation of our driver network. The job responsibilities include, but are not limited to: Lead and manage the customer success team to ensure high levels of customer satisfaction and retention. Develop and implement customer success strategies that align with company goals. Onboard new customers effectively to ensure smooth adoption of products/services. Build strong relationships with key customers, understanding their goals and challenges. Monitor customer health metrics and proactively address issues to prevent churn. Collaborate with sales, product, and support teams to advocate for customer needs and improve the overall customer experience. Conduct regular business reviews and check-ins with customers to track progress and success. Manage escalations and resolve complex customer issues promptly. Train and mentor the customer success team to develop their skills and improve performance. Report on customer success metrics and outcomes to senior management. Required Skills: Bachelors Degree in a Relevant Field: Educational background that supports business administration or related areas. 3+ Years of Experience: Proven track record in similar roles, emphasizing customer success and account management. Excellent Communication & High English Proficiency: Strong skills in both written and spoken English; experience with email, chat, and voice processes in an international setting. Customer Success & Account Management Experience: Prior experience in delivering exceptional customer service with a focus on account management. Problem-Solving Attitude & Analytical Skills: A proactive, "to-do" mindset and robust analytical abilities to troubleshoot and resolve issues effectively. Work Schedule and Patterns: 9-hour shift (8 working hours + 1 hour break) 5 days a week: 2 rotational week off Office-based rol

The Account Receivable Analyst is accountable for timely and accurate recording of cash receipts, direct debit run and match invoices into the AR ledgers. The main responsibility is to post cash to outstanding invoices and undertake the reconciliation of a variety of currency account reconciliations, added to several specific accounting tasks from simple to medium transactions. Acting as support to the collections team, to ensure customer accounts are supervised are tightly controlled and compliant to BP Policy. This includes regular contact with internal / external collaborators to reach yearly goals / targets. Prepare documents for period close while ensuring adherence to policies and procedures in the drive for exceptional customer service, operational excellence and compliance. Build up and maintain professional relationship with Business Partners. Key Responsibilities: Understand the business and drive execution/Operations: Perform the day-to-day processing of cheques, Direct Debit run, EFT/wire transfers, AR transactions to ensure that cash receipts are recorded in the AR ledger on an effective, up-to-date and accurate manner. Review and process refund transactions, deductions and other differences in adherence with the policy. Review of auto posted transactions Issue debit notes and credit notes in adherence with the policy. Timely allocation of incoming payments, unapplied cash, and research on payment discrepancies Lead the A/R sub ledger close and support preparation of documents / adjustments for monthly, quarterly and year-end close. Supervise and reconcile monthly, quarterly and yearly reports in charge of account reconciliation related queries Provide support to the whole AR / Collections /Cash and Banking or Treasury/ team to ensure delivery of the team s agreed targets. Take care of a wide variety of ad-hoc queries and monitoring of customers accounts consistent with BP s credit standards. Responsible for researching and resolving problems within designated guidelines and researching through multiple database resources and coordinating with collection teams /and or directly with customers as vital. Maintaining the action to supervise and resolve outstanding A/R, Collections activities / issues which needs immediate attention in coordination with different partners. Drive follow-up, share and provide resolution within the team and internal or external collaborators. Review the weekly and monthly bank reconciliation to ensure no unidentified deposit and keeping tracks and reconciles daily/monthly AR balance Required Skills & Experience: Bachelor s degree or equivalent experience in economics, Business, Finance, Accounting or related field with relevant language skills. Previous accounts receivable, cash application, master data or data analytical /customer service experience (3+ years) Shared service center experience preferably in oil and gas industry/or any multinational Experience dealing/working with sales and external customers Good Analytical and numerical skills with sound financial accounting experience. Relevant systems knowledge - AS 400 and SAP English, B2-C1 Skills and competencies: Good interpersonal, influential and decision-making skills to manage and maintain good relationships with key partners. Able to deal with complex situations while maintaining the right balance of customer and business focus Able to consistently review and adapt approach and style to meet ever changing requirements. Able to manage conflicting work issues and deadlines to ensure deliverables are met and knows when to advance urgent matter on timely manner. Able to prioritize, handle urgent issues and situations, following through to resolution in a timely manner and focusing efforts to deliver business value, advancing properly if needed Able to produce consistently high-quality information within tight deadlines Being able to work under fast paced environment Detail oriented

Close Engineer DevOps Cloud Technologies Job Description Work on a team building cloud platform tools and solutions for HPC applications. Collaborate with other engineers to define strategy and technical platform roadmap, and drive the rapid implementation of appropriate technologies. Encourage value-driven innovation in the current framework and processes to continuously improve the efficiency of product development processes. Partner with client teams to prepare for the timely and smooth acceptance of deliverables into a production environment. Evaluate new tools and technologies based on current and future feature requirements, performance, cost effectiveness, and reliability. Work closely with development teams to understand requirements and apply industry knowledge to recommend build/buy solutions. Execution on all release engineering aspects of DevOps, including Configuration Management, Build and Deployment Management, Continuous Integration and Delivery. Review existing solutions with a fresh perspective to suggest improvements and optimizations. Job Specification Technologies We Use- Amazon AWS, Azure Azure Devops, GCP, Kubernetes, Helm, Python, Terraform, PostgreSQL, Jenkins, Ubuntu Linux, Windows Server, Splunk, PagerDuty, Grafana, Prometheus, Bicep, CloudFormation, DataDog, ElasticSearch BS or MS in Computer Science or related technical discipline (or equivalent experience). Experience with cloud delivery platforms: AWS, Azure, GCP. Hands-on experience with one or more programming languages such as Python. Working knowledge of running and tuning large-scale applications in production. Hands-on experience with Kubernetes. Hands-on experience with CI/CD tooling such as Jenkins. Attention to detail in their code and output. Attention to operational excellence. Strong interpersonal skills to coordinate with other team members. Experience of coaching and mentoring software engineers for technical and professional growth a plus.

About The/Nudge The/Nudge is an action institute building resilient livelihoods to alleviate poverty. We work with women, farmers, tribals and youth on rural development, agriculture, skilling and economic inclusion, along with 15+ central and state government partners. Our economic inclusion journey for 25 million Indians, has reached 10 states with $250M of government funding to cover 1.25M people. Our incubator, accelerator and grand challenges have supported 200+ social entrepreneurs including 17 Forbes 30U30, 3 EarthShot Prize winners, 1 Time Magazine cover and more. Set up with support from 100+ eminent philanthropists , 40+ corporates and 15+ foundations including Gates, Mackenzie Scott, Vinod Khosla, Nandan Nilekani, Tata Trusts, Skoll, Meta, LinkedIn, HDFC, Mphasis, KPMG and LOreal, we are contributing towards a "poverty-free India, within our lifetime". About the Program The presence of a vibrant ecosystem is critical for solutions to achieve scale. Availability of talent and funding, a conducive policy environment, access to data and technology, are essential for innovation, growth and scale. The Livelihoods Ecosystem programs at The/Nudge are working towards creating a thriving livelihood ecosystem. The programs proactively address barriers and bottlenecks and unlock the systems potential for the large-scale social transformations envisioned by The/Nudge Institute. Key Roles & Responsibilities: Strategic Planning & Growth: Support leadership in developing and refining the livelihood ecosystem strategy, including long-term vision, strategic priorities, and growth plans for programs. Develop business cases, strategic frameworks and budgets for new initiatives, expansions, or partnerships. Operational Excellence & Process Improvement: Analyze existing operational processes across livelihood ecosystem programs to identify bottlenecks, inefficiencies, and areas for improvement. Lead cross-functional projects aimed at streamlining operations, improving resource utilization, and standardizing best practices. Risk Management: Identify potential risks and develop mitigation strategies to ensure program objectives are met within the stipulated timelines and budgets. Financial Oversight & Cashflow Management: Monitor and analyze cash flows across livelihood ecosystem program budgets, ensuring efficient utilization of funds and alignment with strategic priorities and donor budgets. Collaborate with the finance team to develop cashflow forecasts, identify potential shortfalls or surpluses, and recommend strategies for optimal financial health. Support the development of robust financial planning processes to ensure the long-term sustainability of programs and the organization. Project Management & Implementation: Develop and monitor key performance indicators (KPIs) and operational metrics to track progress of livelihood ecosystem programs and inform leaderships decision-making. Coordinate with multiple internal teams and external partners to ensure smooth execution of initiatives. Develop dashboards with key KPIs and reporting mechanisms to provide leadership with real-time visibility into progress and challenges. Team Collaboration & Stakeholder Management: Collaborate effectively with program heads, functional leads across the organization, and enabling teams such as People & Culture, Marketing, Finance and Fundraising to align strategies, operational plans and enable the achievement of annual goals. Own design and implementation of strong induction and onboarding of new hires into the livelihood ecosystem team - including headcount plan, timely hiring and clarity on OKRs. Design, execution and ownership of updated customized collaterals required for board reviews, all hands and cross functional updates. Who are we looking for in this role? Strategic & analytical acumen: Proven ability to think strategically, identify patterns, and develop long-term plans. Strong analytical and problem-solving skills with a data-driven approach. Expertise in data analysis, interpretation, and visualization. Ability to translate complex ideas into clear, actionable strategies. Operational Expertise: Demonstrated experience in process design, optimization, and implementation. Strong program management skills with an excellent command over MS Office suite. Proficiency in using project management tools and methodologies. Communication, Leadership & Interpersonal Skills: Excellent written and verbal communication skills. Ability to influence and collaborate effectively across all levels of an organization. Self-starter with a high degree of initiative and ownership. Domain Knowledge (Desirable) Understanding of the non-profit sector, social challenges in India, and poverty alleviation efforts. Prior experience in consulting, program management, or operations within a growth-stage organization is highly valued. Education & Experience: Bachelors degree in Business Administration, Economics, Engineering, Social Sciences, or a related field. Masters degree (e.g., MBA) is preferred. 5-8 years of relevant experience in strategy, operations, management consulting, or a similar role, preferably with some exposure to the social sector. .

Alexa, find me a job where I can create and innovate. Yes, Alexa can make your wishes come true! If youre looking for an opportunity to build an LLM based enterprise-grade, highly available, large scale, software solution, youve found perfect place? Does it excite you to find patterns and build generic, composable software solutions to solve complex problems? Are you looking for inventing newer and simpler ways of building solutions? If so, we are looking for you to fill a challenging position in Alexa Enterprise Products team. Alexa Enterprise Products is looking for a passionate, highly skilled and inventive Software Development Manager, with strong technical and machine learning background to build and lead a new team from scratch. This team will build state-of-the-art ML experiences for Alexa Enterprise use-cases. If you re passionate about greenfield engineering opportunities and love to solve problems that have never been encountered before this is the job for you. If you have an insatiable thirst to learn you ll absolutely love this job. Imagine working together with other teams to architect solutions that define how customers interact with Alexa. You ll own your work from design to deployment, evangelize it and ensure its operational excellence in production. In this role, you will: Define the strategy and roadmap for Alexa Enterprise team Hire and develop the industry s best talent to build a strong and well-balanced team Work across the organization to deliver the best in-class Alexa experience for our customers while balancing critical business objectives Build the next generation systems for enabling Alexa on devices portfolio to allow rapid innovation in the Voice Experience Build device and cloud side software that easily extends to meet the high growth of Amazons ABI business and capabilities Own and operate mission critical services that are highly reliable and extremely low latency A day in the life Basically you get to lead in a fast-paced environment, guiding a team of smart software engineers to architect and develop the right technical solutions to meet the needs of the business. You will be in charge of the complete software development lifecycle: defining, prioritizing, designing, building, and testing new features. We care about both delighting customers and high quality software; we don t sacrifice one for the other. We re looking for someone with a demonstrated track record of hiring and leading teams of software development engineers to build and run highly-scalable, global software solutions. 7+ years of engineering experience 3+ years of engineering team management experience 8+ years of leading the definition and development of multi tier web services experience Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations Experience partnering with product or program management teams Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Develop full understanding of the Apptio suite of products, including: The value proposition and sales messaging Best practices for deployment and maintenance Out of the box reports Support a set of accounts and drive product adoption, renewal and expansion Work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team Understand Customer’s use cases and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams. Ensure customers create an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the Apptio products. Assist the customer with the creation and ongoing adoption of their TBM Roadmap and supporting Use Cases to drive value from Apptio products. Ensure Customer realizes maximum value by providing required support, product training and business reviews which in turn leads to retention Monitor active customer support tickets, working with the support team as needed to ensure timely resolution and escalate as needed. Collaborate with the Turnkey Admin Services (TAS)/Shared Managed Services delivery team to ensure customer technical outcomes and month end processes are accomplished Become a Platform Health Expert, effectively communicating technical knowledge and Operational Excellence to educate customers on best practice and ensure they maintain a healthy platform Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and helping them understand what value they bring to the table Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Proven experience in B2B SaaS environment delivering against operational metrics focused on outcomes and value, adoption and renewal Excellent communication and relationship-building skills Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings Ability to prioritize and multitask in a fast-paced environment 1-3 years of industry experience At least a 3-year college degree in associated field. Preferred technical and professional experience Experience within IT Finance and/or Technology departments, including Digital or Agile teams

We are seeking a seasoned Finance Transformation Leader specializing in Accounts Payable (AP) to spearhead process optimization, automation, and strategic efficiency initiatives. This role requires a blend of value enablement and execution, stakeholder engagement, and transformation leadership to drive transformative financial improvements while ensuring seamless business continuity. Key Responsibilities Strategic Finance Transformation Develop and execute a roadmap for AP process transformation , ensuring efficiency, compliance, and scalability. Analyze existing workflows and identify cost-saving opportunities through automation and process re-engineering. Execution focused to delivering client value by bringing focus to process, policy, technology proposals. Support new solution development via sole source, RFP and renewal activities. Champion Lean and Six Sigma methodologies to drive operational excellence in AP processes. Technology & Automation Leadership Oversee digital transformation initiatives , including AI-driven invoice processing, OCR integration, and ERP automation . Evaluate and implement AP automation tools , optimizing reconciliation, approvals, and payment cycles. Assess and bring to fore newer solutions that will help differentiate IBM in market place with regard to the value proposition Stay abreast of emerging financial technologies to ensure a future-ready AP function. Stakeholder & Vendor Management Cultivate strong relationships with senior finance leaders, procurement heads, and external partners to align AP transformation goals. Collaborate with global finance teams to ensure standardization and compliance with international payment regulations . Lead negotiations with vendors and financial institutions to drive cost-effective payment solutions . Operational Excellence & Compliance Establish and maintain KPIs for AP performance , tracking invoice processing times, payment accuracy, and vendor satisfaction. Create sub-offering to add incremental value to our clients and engagements Ensure adherence to financial governance policies and regulatory frameworks. Conduct periodic audits to assess fraud risks, AP controls, and financial integrity . Consulting & Change Management Drive AP process improvement initiatives , collaborating with consulting firms and internal finance teams. Develop a structured change management approach , ensuring minimal disruption during transformation efforts. Conduct training and upskilling sessions for finance teams on new AP technologies and methodologies . Leadership & Communication Lead a high-performing finance transformation team, mentoring junior professionals in AP strategy. Present AP transformation insights, recommendations, and financial impact reports to senior leadership and board members . Foster a culture of continuous innovation, cost efficiency, and accountability in finance operations. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Deep expertise in AP processes, procurement finance, and shared services environments . Consulting experience in finance transformation, automation, and process reengineering . Proven ability to engage and influence senior stakeholders in finance, operations, and procurement . Hands-on experience with ERP systems (SAP, Oracle, Workday) and AP automation tools (RPA, AI-driven AP solutions) . Strategic mindset with the ability to drive sustainable cost efficiencies . Exceptional communication skills —able to translate complex financial strategies into actionable insights. Preferred technical and professional experience MBA, CA, or CPA qualification will be an edge Certification in Lean Six Sigma, Financial Process Automation, or Agile Finance . Experience in global finance transformation and shared service center environments .

Develop full understanding of the Apptio suite of products, including: The value proposition and sales messaging Best practices for deployment and maintenance Out of the box reports Own a set of accounts and drive product adoption, renewal and expansion Be a strategic advisor, establish and build strong customer relationships Work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team Understand Customer’s use cases and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams. Ensure customers create an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the Apptio products. Assist the customer with the creation and ongoing adoption of their TBM Roadmap and supporting Use Cases to drive value from Apptio products. Ensure Customer realizes maximum value by providing required support, product training and business reviews which in turn leads to retention Monitor active customer support tickets, working with the support team as needed to ensure timely resolution and escalate as needed. Collaborate with the Turnkey Admin Services (TAS)/Shared Managed Services delivery team to ensure customer technical outcomes and month end processes are accomplished Become a Platform Health Expert, effectively communicating technical knowledge and Operational Excellence to educate customers on best practice and ensure they maintain a healthy platform Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and helping them understand what value they bring to the table Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Proven experience in B2B SaaS environment delivering against operational metrics focused on outcomes and value, adoption and renewal Excellent communication and relationship-building skills Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings Ability to prioritize and multitask in a fast-paced environment 4-7 years of industry experience At least a 3-year college degree in associated field. Preferred technical and professional experience Experience within IT Finance and/or Technology departments, including Digital or Agile teams

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Sr Associate IS Engineer-Observability What you will do Let s do this. Let s change the world. In this vital role you will support the day-to-day operation and maintenance of global observability service. Administer, monitor, and support the monitoring and observability services Maintain and support the tools to enable global application and infrastructure monitoring. Monitor systems and proactively address performance bottlenecks Collaborate with cross-functional teams on infrastructure needs Document system configurations and operational procedures Support in incident resolution and troubleshooting Document changes and standard operating procedures What we expect of you We are all different, yet we all use our unique contributions to serve patients. The ideal candidate will have a consistent track record in monitoring and observability practices in large environments, Infrastructure Operations, and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with multi-functional and global teams is required to ensure seamless integration and operational excellence Basic Qualifications: Master s degree and 1 to 3 years of experience OR Bachelor s degree and 3 to 5 years of experience OR Diploma and 7 to 9 years of experience Preferred Qualifications: Must-Have Skills: Experience with monitoring and notification technologies, observability concepts using Dynatrace and Pagerduty Experience with Infrastructure and Application monitoring, Windows, Linux Basic scripting knowledge with TypeScript, React, Ansible, and Python scripting Familiarity with ITIL or incident management workflows Familiarity with containers and K8 environment Change management expertise Excellent troubleshooting and problem solving skills Good-to-Have Skills: Exposure to cloud environments (AWS, Azure) Interest in automation tools and infrastructure-as-code Exposure to monitoring tools (Dynatrace) Knowledge of configuration management tools (Ansible and Terraform) Professional Certifications: CompTIA Server+ or Microsoft Fundamentals (preferred) Soft Skills: Excellent troubleshooting and analytical abilities Strong communication skills, both written and verbal Ability to work in a fast-paced environment What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

Career Category Human Resources Job Description At Amgen, every challenge is an opportunity. And every opportunity brings the potential to change lives. Our shared mission to serve patients has driven our status as one of the world s preeminent biotechnology companies, reaching over millions of patie nts worldwide. Now, we re building a bold new talent capability that will shape the future of our global workforce and help us attract, understand, and engage the world s top scientific and executive talent. Live What you will do We are seeking a Talent Intelligence Lead ( Senior Manager ) to build and lead Amgen s newly established Global Talent Intelligence function. This strategic role sits within our Global Talent Acquisition team and will be central to shaping how Amgen uses data, technology, and insights to anticipate future workforce needs, proactively map markets, and enable executive and strategic hiring across regions. You will be responsible for launching and managing a team that connects real-time labor market insights, predictive analytics, and global talent mapping to key executive and business priorities in full alignment with the strategic direction enterprise leadership . This position will work closely with leaders across HR, Executive Search, and Workforce Planning to build a best-in-class capability, leveraging platforms such as Workday, Eightfold CRM, LinkedIn Talent Insights, and other leading intelligence tools. Key Responsibilities Include: Talent Intelligence Strategy : Build and lead a scalable global talent intelligence capability, enabling strategic hiring decisions with data-driven insights, trends, and forecasts. Executive Talent Mapping : Develop frameworks to proactively identify and track key executive talent across biotech, life sciences, and pharma industries in alignment with strategic priorities. Global Market Insights : Deliver deep labor market analyses and benchmarking reports to inform location strategies, skills availability, and hiring feasibility. Pipeline Development : Collaborate with Strategic Sourcing to inform proactive pipelines and candidate nurturing strategies across critical job families and executive roles. CRM Talent Data Infrastructure : Partner with TA Tech and Platforms to build tagging structures and segmentation strategies that enable scalable and actionable CRM engagement. Stakeholder Partnership : Serve as a trusted advisor to Talent Acquisition, HR Business Partners, and senior leadership by translating complex talent data into clear, actionable recommendations. Innovation Enablement : Champion the adoption of new technologies , tools, and intelligence platforms to maximize efficiency and impact. Capability Building : Lead and mentor a high-performing team of talent intelligence professionals; foster a culture of curiosity, continuous learning, and operational excellence. Win What we expect from you Bachelor s degree in Business, Human Resources, Data Analytics, or related field. Total professional experience of at least 14 years, demonstrating a strong foundation across Human Resources or related domains. Minimum of 7 years of progressive experience in Talent Intelligence, Strategic Sourcing, Executive Search, or Talent Strategy, preferably in a large, global organization. Experience launching or scaling a talent research or labor market insights function with direct impact on strategic hiring. Familiarity with tools such as Workday, innovative CRM technologies, LinkedIn Talent Insights, TalentNeuron , or equivalent market intelligence platforms. Strong analytical mindset with the ability to convert data into meaningful stories, dashboards, and strategic outcomes. Experience with CRM segmentation, candidate lifecycle marketing, and passive talent engagement strategies. Demonstrated ability to influence and consult across senior levels of the organization. Excellent communication, project leadership, and change management skills. Proven experience managing and mentoring a small team or building new capabilities from the ground up. Thrive What you can expect from us As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being. We offer competitive annual base salary, and a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities. .

As a Trade Operations Analyst, you will be responsible for supporting the efficient execution of Trade Finance operations within the bank. You will play a vital role in the Trade Operations team be responsible for the processes of delivering Trade Finance services for Standard Chartered Bank s clients with a focus on client experience as well as management of risk and full compliance of rules, regulations, procedures, practices, and policies that are applicable to the process. RESPONSIBILITIES Strategy Demonstrate awareness and understanding on the Group s business strategy and model as it relates to Trade Finance Operations Align with Group s trade finance strategic goals and objectives Business Understand the Trade Business, Products and the Clients for the markets that are being processed Adhere to service levels and efficiency/accuracy standards to deliver against our key performance indicators Provide subject matter expertise and support to internal stakeholders Collaborate with cross-functional teams to deliver Trade Finance Operations objectives Identify areas for improvement and contribute to actionable recommendations Processes Execute processing of Trade Finance processes, ensuring adherence to operating instructions, and full compliance of internal policies as well as regulatory requirements. Maintain process documentation, including workflow diagrams, department operating instructions and process manuals. Identify opportunities for process optimization and automation to enhance operational efficiency and reduce risk. Collaborate with internal teams to implement process improvements and drive operational excellence. Maintain high productivity and completion of tasks within assigned cycle times with high accuracy in execution of transactions. People Talent Foster a collaborative and inclusive work environment that promotes teamwork, knowledge sharing and professional growth Self-learning and initiative in leveraging available training to learn new products outside of initial product assignment to further grow and develop expertise and capabilities Lead by example and demonstrate behaviour consistent with the bank s culture and values Support development and training of new team members to ensure a high overall level of expertise and competency Provide guidance, mentorship, and coaching to new team members to enhance their performance and career development Risk Management Act as the first line of defence in risk management and identification of risk in course of daily operations. Comply with procedures and operating instructions as well as internal guidelines and policies which are designed to mitigate risk. Ensure error free processing complying with documented procedures and operating instructions. Identify, highlight and escalate concerns appropriately to allow risk to be adequately managed. Contribute to and support process improvements for operational risk management. Implement and maintain effective control mechanisms to monitor and manage operational risks. Governance Comply with Group Policies and Procedures. Comply with Local policies and procedures that may be applicable Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Manage the [GBS Trade Operations team to achieve the outcomes set out in the Bank s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders Operations in various Spoke Countries that outsource processing to GBS Trade Sales Business in various Spoke countries Internal governance teams Other Responsibilities Embed Here for good and Group s brand and values. Perform other responsibilities as may be assigned from time to time by the supervisory Chain; Qualification Bachelor s Degree in finance, business administration, or a related field is recommended. A relevant professional certification (e. g. , Certified Documentary Credit Specialist) is a plus 3-5 years prior experience in trade finance operations within a banking or financial institution Strong understanding of Trade Finance products, including letters of credit, guarantees and documentary collections. Knowledge of international trade rules and practices, including UCP600, ISP98, ISBP745 and URC522 Familiarity with Trade finance systems and technologies Excellent analytical, problem solving, and decision-making skills Ability to work effectively in a fast-paced, deadline-driven environment Strong communication and interpersonal skills to collaborate with stakeholders at all levels Attention to detail and a high level of accuracy in executing trade finance operations Good command of English language is a must. Command of additional languages is a plus Role Specific Technical Competencies Operations - Back Office Banking Products (Trade Finance) Anti-Money Laundering Policies and Procedures Service Excellence On-Line Transaction Processing tools Process Improvement About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 15885

Senior Manager - HR Process Excellence Job Details | Teva Pharmaceuticals Find a Career With Purpose at Teva Search by Postal Code Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Senior Manager - HR Process Excellence Who we are The opportunity To lead and embed a culture of operational excellence across our global HR shared services organization. This role will be pivotal in identifying improvement opportunities, optimizing HR Processes, and driving end to end efficiency, standardization, and transformation aligned with business objectives. How you ll spend your day Process Optimization: Facilitate VSM/Kaizen events, streamline processes to eliminate waste, improve efficiency, and enhance overall performance. Drive Continuous Improvement projects at org level. Collaborate with Functional teams to drive automations/BOTs. Initiate, Drive NPS/PSQI Surveys and actions to improve the engagement scores/Customer experience. Performance Metrics: Define and monitor performance metrics. Develop metrics that are relevant and measurable on a global scale, considering variations in business needs, customer expectations, and regional priorities. Best Practices Sharing: Facilitate the sharing of best practices. Establish mechanisms for sharing successful Lean practices and lessons learned across diverse regions within the organization. Initiate drive several Lean Six Sigma practices to encourage people participation in continuous improvement, build OpEx mindset in HRSS, thus improving the lean maturity of the HRSS teams. Develop and drive a global CI roadmap for HR Shared Services aligned with enterprise goals. Manage and execute complex, cross-regional CI projects using Lean, Six Sigma, and Agile methodologies. Identify gaps and inefficiencies across key HR processes (e. g. , onboarding, payroll, employee data, case management), and implement scalable solutions. Promote CI mindset and practices across teams through coaching, training, and change enablement. Leverage KPIs, VOC, and analytics to diagnose root causes, measure impact, and continuously monitor improvements. Stakeholder Engagement: Partner with HR leaders, IT, Compliance, and regional teams to align priorities and ensure adoption of solutions. Governance Reporting: Establish governance mechanisms to track project benefits, milestones, and risk mitigations. Your experience and qualifications 10+ years of experience in HR Shared Services or Global Business Services field HR, with at least 5 years in CI or Operational Excellence roles. University education in Finance/Science/Engineering is required. Certified Lean Six Sigma Black Belt /Lean Expert and practical application knowledge. Preferred Project Management Professional (PMP) certification. Influencing and negotiation skills - Ability to get the work done with different level of stakeholders. Fluent verbal and written communication in English. Experience in a multinational firm or within GBS (Global Business Services) is preferred. Hands-on and proactive; strong organizational skills. Global mindset and ability to work across cultures and time zones. Passion for continuous improvement, innovation, and employee experience. Hands-on leadership style with a bias for action and outcomes. Excellent analytical, facilitation, and communication skill Demonstrated ability to drive stakeholder alignment, influence leadership, and manage change in a matrixed environment. Head of HR Process Excellence The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner. Teva s Equal Employment Opportunity Commitment Teva Pharmaceuticals is committed to equal opportunity in employment. It is Tevas global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Join us as a Senior Base24 Software Engineer Barclays where you will spearhead the evolution of our infrastructure and deployment pipelines, driving innovation and operational excellence. You will harness cutting-edge technology to build and manage robust, scalable and secure infrastructure, ensuring seamless delivery of our digital solutions. To be successful as a Senior Base24 Software Engineer you should have experience with: Sound hands-on experience in TAL/COBOL/SCOBOL/TACL programming language. Sound knowledge on cards and payment domain. Strong hands-on experience in ACI Base24 Classic ATM and POS. Sound hands-on experience in ATM and POS transaction processing. Sound hands-on experience in Visa, BNET LINK scheme. Sound knowledge of EMV and NDC processing. Hands-on experience in VersaTest or any testing simulator. Hands-on experience in ISO8583 message format. Some other highly valued skills may include: Good Knowledge of Shadowbase or any replication product. Working experience in ACI Base24 TSS product. Good understanding of Active: Active environment. Good understanding of Base24 FHM transactions. Working experience on project implementation in a bank. Hands on experience in MasterCard or VTS simulator. Strong understating of agile methodology . Understanding or working experience in any build tool like bitbucket, Gitlab. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. The role is based out of Pune. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization s technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Assistant Manager (B2) - Training (Team Contributor) Reporting: Assistant Manager- Training will report to the Training Leader / Group Manager of the Account(s) Primary Duties & Responsibilities: Develop and lead a team of highly competent Trainers, delivering the best of training experience to the Account(s). Drive Training efficiency and effectiveness for the Account, through the Training Metrics. Plan, execute and monitor all training & development interventions to enhance team and operational excellence. Drive training related change management and compliance programs for the Account. Drive content management and instructional design with the latest technology and practices to stay ahead of the competition. Drive ROI for the learning investment in people and value delivered to business. Be the ambassador for latest & innovative practices and technology and implement the best practices for the Account(s). Lead and develop a high-performing team supporting the Account. Desired Experience and Skills : Graduate / Post Graduate Overall work experience of 5-8 years of work experience in F&A with Commerce degree with 3- Years and above experience in Training Preferred experience in digitalization of training delivery Knowledge & experience of Lean, Six Sigma and Agile methodology Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS Values Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes. Shift- US Shift (5:30pm to 2:30am) WFO only Job location- Pune Qualifications Qualification: Commerce Graduate Overall Experience: 5-8 years of work experience in F&A with Commerce degree 3- Years and above experience in Training

Be the engine that powers our sales funnel! The mission of the Sales Operations Specialist (SDR / AE) is to be the operational engine behind our top-of-funnel and mid-funnel success. This role will own the systems, workflows, and analytics that enable our SDRs and AEs to hit their targets, while ensuring a seamless experience across the MQL SAL SQL S1 S2 Close funnel. You will operate at the intersection of Sales and RevOps, optimizing lead flow, improving forecasting accuracy, and driving greater conversion at every handoff. Your support will allow frontline sellers to spend more time selling - not troubleshooting - and give leadership the data they need to drive performance with confidence. What You ll Own: Maintain SDR and AE performance dashboards (e.g., outreach, demo conversion, pipeline coverage) Manage lead handoff rules and monitor quality between SDR AE CS Own reporting across pipeline stages: SAL, S1, S2, and Closed Won Set up workflows and alerts for stalled deals and handoff lags Work with RevOps to define and monitor conversion benchmarks Implement and maintain workflows in Salesforce, Salesloft, and HubSpot Partner with Enablement to support rep onboarding with relevant data Proactively surface blockers and suggest operational improvements Skills that make you successful in this role: Systems Thinker with a Sales Mindset: Can map and optimize complex sales workflows across tools and people. Data-Curious Operator: Able to turn daily activities into metrics that drive accountability. Collaborative and Empathetic: Understands what reps face day-to-day and builds processes that support - not hinder - them. Who You Are: 3-5 years in Sales or Revenue Operations within a high-growth B2B SaaS company. Deep experience partnering with SDR and AE teams to improve performance and funnel conversion. Strong command of sales funnel metrics (MQL SAL SQL Close) and operational reporting. Familiarity with value selling frameworks (e.g., Sandler, MEDDIC) and how they influence sales processes. Proficient in Salesforce (reporting, workflows, dashboards) and HubSpot. Operational fluency with Salesloft, Chilipiper, LinkedIn Sales Navigator, and enrichment tools (e.g., Apollo, Clay). Confident in data manipulation using Google Sheets/Excel; experience with Tableau, Atrium, or similar BI tools. Working knowledge of Zapier, Hightouch, or other workflow automation platforms would be a plus. Why This Role? This is a high-visibility, high-impact role where you ll set the pace for our GTM engine , working side-by-side with leadership to shape how SaaS Labs scales. If you re ready to lead programs, drive operational excellence, and make a measurable impact this is your moment.

Purpose Syngenta HR Digital Systems Support Team is committed to delivering best in class employee experience through augmenting core capabilities with technical knowledge, agile mindset, customer centricity and data fluency within our workforce. The HR Systems Support Lead is a key member of Syngenta s Global HR Digital team with a primary focus on leading all support-related activities across our Workday landscape. An analytical mindset and focus on operational excellence are key to the role whereby support statistics would need to be surfaced and any underlying trends highlighted to enable focus on fixing any issues or process improvement recommendations. The incumbent will work closely with our Workday Configuration Delivery Team, understanding enhancements to the system through knowledge transfer and setting up the support function to work effectively in a well-informed manner and ensuring the relevant knowledge base articles are created for ongoing knowledge retention. Within the close team partnership, the HR Systems Support Lead will also provide root cause analysis and raise the relevant fixes through the HR Change Request process into the Workday Configuration Delivery Team for resolution, highlighting the urgency required and collaborating with the team closely. The HR Systems Support Lead focuses on the configuration and support of Workday system in various modules, the delivery of Workday enhancement requests and additional projects, providing the required service support relating to incident management to meet business needs, partnering with vendor support resources, and hands on incident and request management from the distribution of support related tickets within the team with an expected volume of tickets for self-ownership in conjunction with SLA management. You will be required to collaborate and work closely with internal stakeholders, think creatively about solutions and balance business needs with system capabilities, while additionally thrive in an environment where you get to utilize your critical thinking, effective communication, and analytical skills. Key Responsibility Act as a Technical Lead within Functional Support Team, ensuring day-to-day system support through Incident and HR Case Management. Continuous monitoring of support service adherence to SLAs and any necessary action to enable refinement and further adherence. Detailed analysis of incidents for themes relating to technical issues or end user training requirements with the appropriate action taken as a subsequent step. Continuous maintenance of Knowledge Base articles to provide robust reference materials for increased efficiency within support. Continuous review and refinement of support processes (Incidents & HR Cases) Representing support in knowledge transfer sessions from Projects and BAU change delivery to ensure robust service transition and required support knowledge articles. Support the resolution of multiple ticket types including Incidents, Service Requests and Enhancements (Support process may include trouble shooting/root-cause identification, solution planning / ideation, and collaborate with change delivery on configuration as is relevant) Proactively identify opportunities for improvement existing configurations or processes, considering BAU learnings, trends analysis and reoccurring issues. Fully document and ensure annual Workday support maintenance activities are well executed on time. Document and train the team on EIB execution for all processes with continued refinement. Ongoing review and evolvement of the service in terms of resource skillset and allocation inclusive of training and instilling a root cause mindset within the team. Enable cross team functional partnerships to enable deeper knowledge and support excellence. Partner across team relating to bi-annual Workday releases, understanding the changes and impact on support services, and owning actions to be taken Support and collaborate with HR Digital Support Manager in escalation management relating to Incidents & HR Cases Critical Knowledge & Skills Greater than 5 years of Functional understanding and experience of the following Workday modules, where Workday Certifications are desirable: Core HCM Absence Time Tracking Talent Performance Management Advanced Reporting Compensation Security Hands on experience of Business Process Configurations inclusive of set up, notifications, validations, conditions, and translations. Hands on experience of EIB creation, population, and successful loading. Working knowledge of Workday Advanced Reports inclusive of scheduling and alerts. Detailed understanding of Data Privacy Legislation Active experience of using ServiceNow Work Experience Proven track record of mentoring and developing team members, and excels at delegating tasks effectively to maximize team productivity Extensive hands-on experience in a support function environment relating to incident management. Proven leadership and change management skills. Strong analytical skills and capable of diagnosing problems through resolution. Ability to independently drive initiatives forward, holding a proactive approach to optimizing workflows and operations Is passionate about identifying opportunities to improve processes and strategies, and has a track record of successfully implementing these Communicates successfully with both technical and non-technical audiences, with excellent interpersonal and communication skills Strong competency with reporting/dashboarding and trend analysis. Thrives in global, multicultural environments, contributing to build a high-performing teams across different cultures and time zones Bachelor s degree in HR, Computer Science, or similar field Knowledge, experience & capabilities

Director Technology Location: Hyderabad, India At AT&T, we are redefining the future of communication by connecting people to greater possibility with expertise, simplicity, and inspiration . At the heart of our purpose lies a diverse workforce of around 140,000 people and a culture that aspires to serve customers first, act boldly, move faster, and win as one. The AT&T Technology Services (ATS) organization is helping AT&T modernize its legacy IT infrastructure and migrate as much of it as possible to the cloud while retiring outdated systems. In addition, ATS includes network, business, and consumer technology platforms as well as experts developing new products and services built on AT&T s leading-edge 5G and fiber connectivity. Our CIO group, part of AT&T s Technology Services (ATS) organization, is responsible for advancing information technology performance and delivering technical solutions with a focus on return on investment and increasing efficiency while improving quality and enhancing the experience of end users. Job Overview We are seeking a dynamic and results-driven Software Development Director to lead our development and support programs, responsible for driving innovation, delivering value-added solutions, and ensuring operational excellence across the organization. The ideal candidate will have a strong background in cross-platform software engineering, experience of growing teams and delivering projects with expertise in DevOps, Azure Cloud Platform, Java Full Stack development, TM Forum API frameworks, and exceptional leadership skills to inspire and guide high-performing teams. Key Responsibilities: Strategic Leadership: Define and execute the strategic roadmap for development and support programs, aligning with the overall objectives of the CIO group. Foster a culture of innovation, continuous improvement, and collaboration across cross-functional teams. Program Management: Oversee the design, development, and delivery of scalable, secure, and high-quality software solutions. Lead the adoption of DevOps principles, ensuring streamlined CI/CD pipelines and operational efficiency. Manage multiple development and support initiatives with a focus on timelines, budgets, and deliverables. Drive improvements through DORA metrics. Cloud Expertise: Drive the successful implementation and optimization of solutions on the Azure Cloud Platform, ensuring scalability, availability, and cost efficiency. Technical Leadership: Provide technical design and architectural leadership to multiple teams and projects to help ensure applications are integrated and adhere to stated architectural and design principles and industry standards. Leverage deep knowledge of TM Forum APIs to drive interoperability and seamless integration with industry standards. People Management: Lead, mentor, and inspire a diverse team of engineers, developers, and support staff, fostering a culture of ownership and accountability. Develop career growth opportunities and ensure the team has the skills and tools necessary for success. Build a collaborative and inclusive work environment to attract and retain top talent. Stakeholder Engagement: Collaborate with internal and external stakeholders to identify business needs, provide innovative solutions, and ensure alignment of IT initiatives with organizational goals. Communicate effectively with executive leadership, providing regular updates on project progress, risks, and opportunities. Qualifications: Bachelor s degree in computer science, Information Technology, or a related field (Master s degree preferred). 15+ years of experience in software development, with at least 5 years in a leadership role managing development and support programs. Proven experience in driving innovation and delivering value-added solutions in a fast-paced environment. Expertise in DevOps principles and tools (e.g., Jenkins, Docker, Kubernetes). In-depth knowledge of Azure Cloud Platform architecture and services (e.g., Azure DevOps, Azure Kubernetes Service, Azure Functions). Strong technical background in Java Full Stack development (e.g., Spring Boot, Angular/React, microservices architecture). Demonstrated ability to lead large, distributed teams with a proven track record of people leadership and team building. Exceptional problem-solving skills, with the ability to balance technical and business priorities effectively. Experience in budget management, vendor negotiations, and resource allocation. Preferred Skills: Knowledge on TM Forum APIs, GenAI and their application in telecom/enterprise environments. Knowledge of emerging technologies and trends in the IT and telecom sectors. Experience in fostering partnerships with business leaders and external vendors. Exposure to SaaS solutions like ServiceNow, Workday, Oracle Financials Location: IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City Job ID R-70288 Date posted 06/06/2025

Transaction Data Storage Reliability Engineering (TDSRE) team is looking for a Support Engineer to join our team and deliver strategic goals for Amazon eCommerce Storage Technologies (eCST) systems. This is a great opportunity to join our mission to manage/build tech solutions that empower our customers. You will be responsible for reducing the operational toil and provide operational support for Sable services and help with critical projects like Sable Data Migration. If you feel excited by the challenge of setting the course for large company wide initiatives, supporting and managing customer facing products across amazon,enjoy trouble shooting and solving complex problems this may be the next big career move for you. Maintain software hygiene of the services team owns and supports. Operational excellence through support of incoming tickets, including extensive troubleshooting. Keep the compliance risks for the services team owns and support under control. 2+ years of software development, or 2+ years of technical support experience Experience troubleshooting and debugging technical systems Experience in Unix Experience scripting in modern program languages Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining hardware & software RAID Experience with REST web services, XML, JSON

We are seeking a detail-oriented WFM and MIS Analyst to join our team. The ideal candidate will optimize staffing levels, manage service levels, and drive operational excellence through data-driven decision making. Manage queue, skill, and profile configurations to optimize staffing alignment with volume de-mands Monitor and analyze real-time service levels, making necessary adjustments based on arrival pat-terns, scheduling, and productivity metrics Conduct thorough root cause analysis on SLA misses through comprehensive data analysis Contribute to the development and implementation of new performance metrics and tools Lead change management initiatives related to workforce optimization Manage escalation protocols for major operational issues Maintain effective communication across all levels of organization, particularly regarding adher-ence issues Develop and maintain daily, weekly, and monthly performance reporting Bachelors degree Experience with Microsoft Office products and applications 1+ years of capacity planning, operations planning, business analysis or similar experience Experience with Workforce Management Planning Knowledge of SQL and Excel at a moderate or advanced level Experience with Workforce Management Planning and Forecast Planning