Operation Manager- Insrance

We are seeking a dynamic and experienced Operations Manager – Insurance to oversee the day-to-day operations of our insurance division. The ideal candidate will have a strong background in insurance operations, process improvement, and team leadership. This role is critical in ensuring efficient workflows, regulatory compliance, customer satisfaction, and continuous improvement across all operational activities.

Key Responsibilities:

• Oversee and manage end-to-end operations in the insurance division, including policy issuance, claims processing, underwriting support, and customer service.
• Lead a team of operations staff, setting clear performance goals and ensuring effective training, development, and support.
• Monitor daily operational performance and implement process improvements to increase efficiency and reduce turnaround times.
• Ensure compliance with all internal policies, industry regulations, and legal requirements.
• Collaborate with underwriting, sales, customer service, and finance teams to ensure smooth operations and resolve interdepartmental issues.
• Analyze operational metrics and KPIs to drive data-informed decisions and continuous improvement initiatives.
• Manage vendor relationships and third-party service providers, ensuring SLAs are met.
• Drive automation and technology adoption to streamline insurance processes and reduce operational costs.
• Develop and implement SOPs and ensure all team members follow standard processes.
• Prepare regular reports and dashboards for senior management.

Qualifications and Experience:

• Bachelor’s degree in Business Administration, Insurance, Finance, or a related field (Master’s preferred).
• Minimum 5–8 years of experience in insurance operations, with at least 2–3 years in a managerial or leadership role.
• Strong understanding of insurance workflows, including policy servicing, claims, underwriting, and compliance.
• Proven track record of improving operational efficiency and service quality.
• Proficient in insurance software, CRM platforms, and MS Office Suite.
• Excellent analytical, organizational, and leadership skills.
• Strong communication and interpersonal skills.

Preferred Skills:

• Experience with digital transformation in insurance operations.
• Knowledge of IRDAI regulations and compliance requirements.
• Ability to manage multiple priorities in a fast-paced environment.

Why Join Us?

• Be part of a growing, dynamic insurance company with a focus on innovation and customer service.
• Work with experienced professionals in a collaborative environment.
• Competitive salary, performance-based incentives, and professional development opportunities.

Job Type: Full-time

Pay: ₹25,000.00 - ₹59,454.28 per month

Work Location: In person