OPERATION MANAGER

Company Description

Exploring the world of luxury and celebration at Hotel Ramta Continental. Every stay and event is crafted to perfection, promising a seamless blend of opulence and joy. Located in Patna, we provide a haven of unforgettable experiences, combining superior service with exquisite settings to create moments that last a lifetime.

Role Description

The Hotel Operations Manager at Hotel Ramta Continental will be responsible for overseeing the day-to-day operations of the hotel, ensuring seamless guest experiences, operational efficiency, and adherence to the highest service standards. The role involves coordinating with various departments including Front Office, Housekeeping, Food & Beverage, Kitchen, Banquets, and Maintenance to deliver consistent quality and guest satisfaction.

Key Responsibilities

• Guest Experience:

  Ensure exceptional guest satisfaction by maintaining service standards, handling escalated guest complaints, and fostering a guest-first culture.

• Operational Management:

  Supervise daily operations across all departments, ensuring smooth functioning and adherence to hotel policies.

• Team Leadership:

  Guide, motivate, and mentor department heads and staff, fostering teamwork and accountability.

• Quality Control:

  Monitor and maintain cleanliness, hygiene, safety, and service standards in line with brand and statutory requirements.

• Revenue & Cost Management:

  Support revenue generation through upselling, cross-selling, and efficient cost control measures.

• Training & Development:

  Identify training needs, organize skill enhancement programs, and maintain high levels of employee productivity.

• Compliance:

  Ensure compliance with health, safety, food safety, and legal regulations.

• Reporting:

  Prepare operational reports, occupancy analysis, and performance reviews for senior management.

• Coordination:

  Act as the communication bridge between management and staff, ensuring alignment with the hotel’s goals and objectives.

Skills & Competencies

• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• In-depth knowledge of hotel operations and industry standards
• Problem-solving and decision-making capability
• Financial acumen with ability to manage budgets and control costs
• Guest-centric approach with a focus on service excellence
• Ability to work under pressure and manage multiple priorities

Qualifications & Experience

• Bachelor’s degree/diploma in Hotel Management or a related field
• 5–7 years of progressive experience in hotel operations, with at least 2–3 years in a managerial role
• Prior experience in managing multi-department operations preferred
• Familiarity with hotel management software (IDS,DATAMAN,PMS, POS, etc.)