Operation Executive- USA Import

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Position Overview:

Operations Executive

Key Responsibilities:

• Import Documentation & Compliance:

• Prepare and manage import documentation, including Bill of Lading, Commercial Invoice, Packing List, and Customs Declaration.
• Ensure all documentation meets USA customs regulations and Indian import policies.
• Liaise with customs brokers for smooth clearance of shipments.

• Shipment Coordination:

• Track and monitor shipments from origin to destination, ensuring timely and cost-effective delivery.
• Coordinate with shipping lines, airlines, and ground transport providers for scheduling and routing.
• Resolve any shipment delays, discrepancies, or issues by coordinating with relevant stakeholders.

• Client Communication & Customer Service:

• Act as the point of contact for clients regarding import-related queries, providing timely updates on the status of their shipments.
• Resolve any client issues related to import shipments, offering solutions and maintaining a high level of customer satisfaction.

• Inventory & Warehousing:

• Oversee inventory management for imported goods at warehouses.
• Coordinate with warehouse teams for proper handling, storage, and delivery of goods.

• Cost Management:

• Assist in managing the budget for import operations, ensuring that costs are kept within budget and optimising transportation and handling fees.

• Reporting & Data Management:

• Maintain accurate records of all transactions, shipments, and import activities.
• Generate regular reports for internal teams, clients, and senior management.

• Problem Solving & Risk Management:

• Identify potential issues with shipments, such as customs delays, missing documentation, or damaged goods, and resolve them promptly.
• Assist in risk mitigation efforts, ensuring compliance with regulations and minimising the impact of delays or errors.

Requirements:

• Experience:

• Minimum 3-4 years of experience in freight forwarding or logistics, with a focus on import operations, particularly USA imports.

• Knowledge:

• Strong understanding of international shipping regulations, import documentation, customs clearance processes, and USA import procedures.
• Familiarity with software such as ERP (Enterprise Resource Planning) systems.

• Skills:

• Strong organizational and multitasking abilities.
• Excellent communication skills (both written and verbal) for client interactions and internal coordination.
• Ability to work independently, with a proactive and problem-solving mindset.